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Second, you can lookup the startup command line argument for no videos. In Steam, go to game Properties -> General -> Set Launch Options and put in "-nomoviestartup" . I had to use this on Illium, where I got a crash bug when trying to go to the room with the taxi stand and some of the shops.
Tried:
compatability mode
All setting to lowest and or OFF Through the config manager
Windowed Borderless
execute as admin
restarting segment
Leaving through door "Back to Normandy"
Leaving through Liara "date" on Normandy
adding -nomoviestartup to launch propterties
Verifying game cache files
None of those worked.