White screen at start (Mac User)

[Dom0728]

Any mac users having the white screen problems when starting the game? The game worked for me the first time, then later on I get this white screen with the cursor and no sound.

Im on Macbook Pro with Mavericks 10.9.4

[No.3 Mole]

I had the same problem for the first time this morning.

For reasons beyond my understanding, it seems to clear up if you just restart Steam.

(Late 2012 iMac, Yosemite)

[gbush]

This is all I'm getting now. The game started successfully for me twice, but now all I get is a white screen that I can move the mouse cursor on. Restarting the computer and/or Steam has had no effect.

MacBook Pro running OS X 10.9.4

[sherpajack]

Same here, mid 2011 MBP 15" running 10.9.4. It seems to run fine on my new 13" MBP running 10.10, but that machine is having other problems so I wiped the drive for a fresh install and haven't reinstalled the game yet.

[sherpajack]

I updated the 15" to 10.9.5, but no help there.

[Steph(✿◠‿◠)]

Could you please refer to the sticky thread here and give us more information besides your player log and diagnostics files?

引用自 GFX47：

BUG REPORT

If you encounter an issue that is not in the list below, please send us a dropbox link (or similar) link with:

• The issue - Describe your issue: it's simple and it helps us understanding what you want us to fix
  
• Specs - Share your specs with us! Your OS, screen resolution, etc.
  
• Version - What is the game version? You can find this out in the game menu, at the left bottom of the screen
  
• Game save - You can find it here: [Documents dir]/Dungeon of the Endless/Users/[steam ID]/XXXXXX.sav
  WARNING: When you encounter a bug, you need to save your game, copy the save and then only you can jump back into the game. Keep in mind that your game save will be deleted if you load it.
  
• Diagnostics.html - [Documents dir]/Dungeon of the Endless/Temporary Files/Diagnostics*.html
  
• Screenshots - By default on Steam, you need to press F12 to take a screenshot. Once you exit the game, you will find the screenshot manager window, press on "Show on disk" and grab the pictures you find relevant or simply publish them through Steam and share the link on your forum post

Thank you!

[sherpajack]

Hi Steph, thanks for getting back to us so fast, you're great!

And you're right we should have attached those pieces of information. However, we also now have a solution: apparently OobleckTheGreen from the Amplitude dev forums had the same problem and tracked it down. See http://forums.amplitude-studios.com/showthread.php?41546-Won-t-Start-OSX&p=213545&viewfull=1#post213545

The issue is that on the macs with two graphics cards something in the game or Unity is failing to switch dynamically over to the discrete graphics card from the integrated one. Using gfxCardStatus, a 3rd-party OSS menu bar tool for Mac available at http://gfx.io/. gfxCardStatus displays the currently active graphics card and allows you to toggle between enabling only one or the other of the cards or the standard dynamic switching mode. When I installed it and set it to only enable my discrete AMD RADEON 6750M card (the specific card varies depending on the model of the Mac), the game ran without getting stuck at the same white screen.

Let us know if there are specific steps you'd like us to take to get you logs, as the logfiles that you have been asking for are not being generated on the Mac.

Thanks again!

[sherpajack]

FWIW, I also just tried running it on the integrated card only and it still works without the white screen, but it was really laggy. Maybe it would run alright on minimal graphics settings, but the discrete card handles it fine.

Also just FYI, the integrated Intel Iris chips in the newer 13" MBPs totally handle the game beautifully.

[gbush]

I can confirm that this workaround works for me. Great find, sherpajack!

[sherpajack]

Credit goes to OobleckTheGreen from the forums of course :)