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Did you send the troubleshooting report? It'd be very helpful for us to double check.
Also, can you please describe more in detail your issue? Were you unable to load files, was an issue with playback (e.g. you couldn't hear them?) or did you have an issue in playing them over the microphone?
- if you were unable to load files, which formats were there? can you share one with us?
- if you were unable to "hear" the sounds, make sure the correct output device was selected and that the "playback" icon was selected.
- if you were unable to play the sound .e.g over discord, make sure that you have disabled the noise suppression filters in third party applications.
We're more than happy to help troubleshoot any issue, the demo is there exactly so that people can try it before they buy :) feel free to join our discord at noiseomatic.com/discord or touch base at staff@noiseomatic.com (this of course applies to anyone reading that has issues! We strive to support as many devices as we can!)
It recognises NO files. no mpg3, mpg4, wav, or ANY music file.
Buttons don't do anything. Dude, all I did was install it.