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Space Engineers > Troubleshooting > Topic Details
CW From Detroit Apr 28, 2018 @ 8:11pm
[BUG] Cannot even start game (DX11 woes)
Why does this not just require a min_version of DX? Why is this DX11 ONLY?

PC specs:
------------------ System Information ------------------ Time of this report: 4/28/2018, 23:03:30 Machine name: xxxxxxxxxx Machine Id: {xxxxxx} Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534) Language: English (Regional Setting: English) System Manufacturer: System manufacturer System Model: System Product Name BIOS: 1003 Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz Memory: 32768MB RAM Available OS Memory: 32694MB RAM Page File: 9891MB used, 27666MB available Windows Dir: C:\Windows DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.16299.0015 64bit Unicode --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 1070 Manufacturer: NVIDIA Chip type: GeForce GTX 1070 DAC type: Integrated RAMDAC Device Type: Full Device Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 24435 MB Dedicated Memory: 8088 MB Shared Memory: 16347 MB Current Mode: 3440 x 1440 (32 bit) (75Hz) ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 266.3 GB Total Space: 476.3 GB File System: NTFS Model: Samsung SSD 850 EVO 500GB Drive: D: Free Space: 295.7 GB Total Space: 476.9 GB File System: NTFS Model: CT500BX100SSD1 Drive: E: Free Space: 102.8 GB Total Space: 244.2 GB File System: NTFS Model: SAMSUNG SSD 830 Series Drive: G: Free Space: 651.1 GB Total Space: 953.4 GB File System: NTFS Model: Samsung SSD 850 EVO M.2 1TB

It's a beastly machine.

Here is the log file:
2018-04-28 23:00:12.443 - Thread: 1 -> Log Started 2018-04-28 23:00:12.443 - Thread: 1 -> Timezone (local - UTC): -4h 2018-04-28 23:00:12.443 - Thread: 1 -> App Version: 01_186_500 2018-04-28 23:00:12.443 - Thread: 1 -> Steam build: Always true 2018-04-28 23:00:12.443 - Thread: 1 -> Is official: True [NO][IS][NAMP] 2018-04-28 23:00:12.443 - Thread: 1 -> Environment.ProcessorCount: 12 2018-04-28 23:00:12.476 - Thread: 1 -> Environment.OSVersion: Microsoft Windows 10 Pro (Microsoft Windows NT 10.0.16299.0) 2018-04-28 23:00:12.476 - Thread: 1 -> Environment.CommandLine: G:\SteamLibrary\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe 2018-04-28 23:00:12.476 - Thread: 1 -> Environment.Is64BitProcess: True 2018-04-28 23:00:12.476 - Thread: 1 -> Environment.Is64BitOperatingSystem: True 2018-04-28 23:00:12.476 - Thread: 1 -> Environment.Version: 4.6.2 or later (461308) 2018-04-28 23:00:12.476 - Thread: 1 -> Environment.CurrentDirectory: G:\SteamLibrary\steamapps\common\SpaceEngineers\Bin64 2018-04-28 23:00:13.483 - Thread: 1 -> CPU Info: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 2018-04-28 23:00:13.483 - Thread: 1 -> IntPtr.Size: 8 2018-04-28 23:00:13.483 - Thread: 1 -> Default Culture: en-US 2018-04-28 23:00:13.483 - Thread: 1 -> Default UI Culture: en-US 2018-04-28 23:00:13.484 - Thread: 1 -> IsAdmin: False 2018-04-28 23:00:13.484 - Thread: 1 -> MyConfig.Load() - START 2018-04-28 23:00:13.485 - Thread: 1 -> Path: C:\Users\USER\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg 2018-04-28 23:00:13.486 - Thread: 1 -> Config file not found! C:\Users\USERS\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg 2018-04-28 23:00:13.486 - Thread: 1 -> MyConfig.Load() - END 2018-04-28 23:00:13.486 - Thread: 1 -> Checksum file is missing, game will run as usual but file integrity won't be verified 2018-04-28 23:00:13.957 - Thread: 1 -> DirectX 11 renderer not supported. No renderer to revert back to.

So.. Just go ahead and request a refund?
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Originally posted by Huperspace:
"Microsoft Basic Render Driver" says that you don't have the driver installed.
deinstall all you GPU drivers. Install the IGPU driver (if you have it activated) and your Nvidia GPU Driver.
if your have no Microsoft Basic Render Driver anymore you done it right.
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Showing 1-9 of 9 comments
CW From Detroit Apr 28, 2018 @ 8:13pm 
Here's the VRageRender-DirectX11.log file as well.
2018-04-28 23:00:13.860 - Thread: 1 -> Log Started 2018-04-28 23:00:13.860 - Thread: 1 -> Timezone (local - UTC): -4h 2018-04-28 23:00:13.860 - Thread: 1 -> App Version: Version unknown 2018-04-28 23:00:13.860 - Thread: 1 -> VRage renderer started 2018-04-28 23:00:13.875 - Thread: 1 -> All detected adapters: 2018-04-28 23:00:13.889 - Thread: 1 -> NVIDIA GeForce GTX 1070 - VendorID=4318, SubsystemID=-2053566397, DeviceID=7041 2018-04-28 23:00:13.889 - Thread: 1 -> Microsoft Basic Render Driver - VendorID=5140, SubsystemID=0, DeviceID=140 2018-04-28 23:00:13.936 - Thread: 1 -> Adapter initialisation failed: SharpDX.SharpDXException: HRESULT: [0x8007000E], Module: [General], ApiCode: [E_OUTOFMEMORY/Out of memory], Message: Not enough storage is available to complete this operation. at SharpDX.Result.CheckError() at SharpDX.Direct3D11.Device.CreateDevice(Adapter adapter, DriverType driverType, DeviceCreationFlags flags, FeatureLevel[] featureLevels) at VRageRender.MyRender11.CreateAdaptersList() 2018-04-28 23:00:13.956 - Thread: 1 -> No valid Output found!
#1
Dan2D3D  [developer] Apr 28, 2018 @ 8:58pm 
Hi, the '' NVIDIA GeForce GTX 1070'' is DX11 but if you have an integrated graphic = the game may be using it.

Usually we always disable the integrated graphic from the BIOS to avoid Drivers conflicts, so if you have one = I'll recommend to ask a computer tech to do so.

OR

Disable the integrated graphic from the ''Windows Device Manager'', this should fix your problem.
Last edited by Dan2D3D; Apr 28, 2018 @ 8:59pm
#2
CW From Detroit Apr 28, 2018 @ 9:25pm 
Intel Core i7-8700k:
Processor Graphics Processor Graphics ‡ Intel® UHD Graphics 630 Graphics Base Frequency 350 MHz Graphics Max Dynamic Frequency 1.20 GHz Graphics Video Max Memory 64 GB 4K Support Yes, at 60Hz Max Resolution (HDMI 1.4)‡ 4096x2304@24Hz Max Resolution (DP)‡ 4096x2304@60Hz Max Resolution (eDP - Integrated Flat Panel)‡ 4096x2304@60Hz DirectX* Support 12 OpenGL* Support 4.5 Intel® Quick Sync Video Yes Intel® InTru™ 3D Technology Yes Intel® Clear Video HD Technology Yes Intel® Clear Video Technology Yes # of Displays Supported ‡ 3 Device ID 0x3E92

See where it says "DirectX Support 12?

Literally nothing on my machine can't handle this game.

Also, it's disabled.
#3
Dan2D3D  [developer] Apr 28, 2018 @ 9:45pm 
Usually we disable for Desktops and just select the right graphic card in game options for Laptops.

Tho you can't load to the first game menu to go to options.

If there is a .cfg file in SE appdata = you could try to modify.

1- Open the spaceengineers.cfg with Windows note pad.

2- Change the value to ''0'' or ''1'' on that line :

<Key>VideoAdapter</Key>
<Value xsi:type="xsd:string">0</Value>

try ''0'' and later if it's not working with 0 > try with value ''1''


save/exit the Note pad and try the game.


___________

The game may need a fix to run in your computer ??

To be sure, I would share these informations on the Devs bug report website :
https://forum.keenswh.com/forums/bug-reports.326950/
Last edited by Dan2D3D; Apr 28, 2018 @ 9:48pm
#4
CW From Detroit Apr 28, 2018 @ 9:48pm 
From my original post:
2018-04-28 23:00:13.484 - Thread: 1 -> MyConfig.Load() - START 2018-04-28 23:00:13.485 - Thread: 1 -> Path: C:\Users\USER\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg 2018-04-28 23:00:13.486 - Thread: 1 -> Config file not found! C:\Users\USERS\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg 2018-04-28 23:00:13.486 - Thread: 1 -> MyConfig.Load() - END
#5
Dan2D3D  [developer] Apr 28, 2018 @ 9:58pm 
Try by adding mine :
https://www.dropbox.com/s/qkgno79bzmmqwrq/SpaceEngineers.cfg?dl=0

Tho it's set for my GTX 1050 Ti with monitor RES 1680X1050, so you may have to change that.
Last edited by Dan2D3D; Apr 28, 2018 @ 9:58pm
#6
The author of this thread has indicated that this post answers the original topic.
Huperspace Apr 29, 2018 @ 1:06am 
"Microsoft Basic Render Driver" says that you don't have the driver installed.
deinstall all you GPU drivers. Install the IGPU driver (if you have it activated) and your Nvidia GPU Driver.
if your have no Microsoft Basic Render Driver anymore you done it right.
#7
CW From Detroit Apr 29, 2018 @ 3:24am 
Strange. Reinstalling the nVidia Drivers fixed it. Same driver version, no changes. Just reinstalled.

Cheers to those who've helped!
#8
Dan2D3D  [developer] Apr 29, 2018 @ 6:21am 
When I can't play a game, I always do a fresh installation of my graphic driver, well done.

Since it's not a game bug > I will move to troubleshooting, moving ...
Last edited by Dan2D3D; Apr 29, 2018 @ 6:21am
#9
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Space Engineers > Troubleshooting > Topic Details
Date Posted: Apr 28, 2018 @ 8:11pm
Posts: 9

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