Directx11 issue when opening the game. :: Space Engineers Bug Reports

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Sterben47

Jul 23, 2024 @ 4:06pm

Directx11 issue when opening the game.

I bought SE recently and when i open it it tells me, it requires a card that can run directx11. the issue is i have a gpu that can run dx11.
I have updated the drivers, deleted them, installed them fresh. deleted the game and re-installed, i have made sure i have the directx updated trought windows, and i looked on the game folder from appdata and i didnt even have a cfg file. i have made sure the pc is using my gpu and not my motherboards.

im out of options, pls help :D

< >

Showing 1-10 of 10 comments

Dan2D3D [developer] Jul 23, 2024 @ 4:14pm

Hi, share the PC specs, that will give some basic information to start helping.

How to share the Steam "System information" :

Copy/paste the Steam "System information", it's in "Help" on top of your Steam app, click on it, let it detect your PC and copy/paste all in here.

+

Try the Forum/Community workaround(s) Pin in Troubleshooting Sub Forum, it`s all the important to do first, also contains solutions shared by players able to fix all sorts of problems, in that link :

Forum/Community workaround(s) Pin 📌
https://steamcommunity.com/app/244850/discussions/6/3464975177698306889/

++

You may have a look at the >> Game won't start issues << on the Official SE Website :

https://www.spaceengineersgame.com/game-wont-start-issues.html

Last edited by Dan2D3D; Jul 23, 2024 @ 4:52pm

Sterben47

Jul 23, 2024 @ 4:46pm

system info:

omputer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: MS-7B79
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 2700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3700 MHz
16 logical processors
8 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon RX 5700 XT
DirectX Driver Name: atidx9loader32.dll
Driver Version: 32.0.11029.1008
DirectX Driver Version: 32.0.11029.1008
Driver Date: 7 15 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon RX 5700 XT
VendorID: 0x1002
DeviceID: 0x731f
Revision: 0xc1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1440 x 900
Desktop Resolution: 1440 x 900
Primary Display Size: 16.06" x 10.04" (18.94" diag), 40.8cm x 25.5cm (48.1cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Auscultadores (High Definition
Memory:
RAM: 16331 Mb
VR Hardware:
Headset: Oculus Rift S (oculus)
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 3631804 MB
Largest Free Hard Disk Block: 890819 MB
OS Install Date: Dec 03 2023
Game Controller: None detected
MAC Address hash: a3493efc47a718387283049327878ad2249191aa
Storage:
Disk serial number hash: 7096f4f0
Number of SSDs: 2
SSD sizes: 2000G,240G
Number of HDDs: 3
HDD sizes: 1000G,320G,250G
Number of removable drives: 0

i will look at the forums, but i have already been looking for a while.
I also found the log of the error, here it is:

2024-07-24 00:42:10.181 - Thread: 1 -> Log Started
2024-07-24 00:42:10.182 - Thread: 1 -> Timezone (local - UTC): 1h
2024-07-24 00:42:10.182 - Thread: 1 -> App Version: 01_204_018
2024-07-24 00:42:10.247 - Thread: 1 -> Is official: True [NO][IS][NAMP]
2024-07-24 00:42:10.250 - Thread: 1 -> Branch / Sandbox: SVN
2024-07-24 00:42:10.250 - Thread: 1 -> Client Build Number: 2
2024-07-24 00:42:10.251 - Thread: 1 -> Server Build Number: 0
2024-07-24 00:42:10.251 - Thread: 1 -> Environment.ProcessorCount: 16
2024-07-24 00:42:10.379 - Thread: 1 -> Environment.OSVersion: Microsoft Windows 10 Home (Microsoft Windows NT 10.0.19045.0)
2024-07-24 00:42:10.379 - Thread: 1 -> Environment.CommandLine: C:\all\Games\steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe -force-d3d9
2024-07-24 00:42:10.379 - Thread: 1 -> Environment.Is64BitProcess: True
2024-07-24 00:42:10.379 - Thread: 1 -> Environment.Is64BitOperatingSystem: True
2024-07-24 00:42:10.379 - Thread: 1 -> Environment.Version: .NET Framework 4.8.9256.0
2024-07-24 00:42:10.379 - Thread: 1 -> Environment.CurrentDirectory: C:\all\Games\steam\steamapps\common\SpaceEngineers\Bin64
2024-07-24 00:42:10.384 - Thread: 1 -> CPU Info: AMD Ryzen 7 2700X Eight-Core Processor
2024-07-24 00:42:10.384 - Thread: 1 -> Default Culture:
2024-07-24 00:42:10.384 - Thread: 1 -> Default UI Culture:
2024-07-24 00:42:10.386 - Thread: 1 -> MyConfig.Load() - START
2024-07-24 00:42:10.390 - Thread: 1 -> Path: C:\Users\rradi\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2024-07-24 00:42:10.390 - Thread: 1 -> Config file not found! C:\Users\rradi\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2024-07-24 00:42:10.392 - Thread: 1 -> NewNewGameScreen: False
2024-07-24 00:42:10.392 - Thread: 1 -> MyConfig.Load() - END
2024-07-24 00:42:15.944 - Thread: 1 -> SpaceEngineersGame.SetupAnalytics - START
2024-07-24 00:42:16.022 - Thread: 1 -> SpaceEngineersGame.SetupAnalytics - END
2024-07-24 00:42:16.024 - Thread: 1 -> Found processor count: 8
2024-07-24 00:42:16.024 - Thread: 1 -> Using processor count: 8
2024-07-24 00:42:16.587 - Thread: 1 -> All detected adapters:
2024-07-24 00:42:16.590 - Thread: 1 -> AMD Radeon RX 5700 XT - VendorID=4098, SubsystemID=1459689090, DeviceID=29471
2024-07-24 00:42:16.590 - Thread: 1 -> Microsoft Basic Render Driver - VendorID=5140, SubsystemID=0, DeviceID=140
2024-07-24 00:42:16.745 - Thread: 1 -> Error: Exception in 'CreateAdaptersList()' for device 'AMD Radeon RX 5700 XT - VendorID=4098, SubsystemID=1459689090, DeviceID=29471': HRESULT: [0x80070057], Module: [General], ApiCode: [E_INVALIDARG/Invalid Arguments], Message: The parameter is incorrect.

2024-07-24 00:42:16.789 - Thread: 1 -> at SharpDX.Result.CheckError()
at SharpDX.DXGI.Output.GetDisplayModeList(Format enumFormat, Int32 flags, Int32& numModesRef, ModeDescription[] descRef)
at SharpDX.DXGI.Output.GetDisplayModeList(Format format, DisplayModeEnumerationFlags flags)
at VRage.Platform.Windows.Render.MyPlatformRender.CreateAdaptersList()
2024-07-24 00:42:16.831 - Thread: 1 -> No valid Output found!
2024-07-24 00:42:16.831 - Thread: 1 -> AdapterInfo = {
2024-07-24 00:42:16.831 - Thread: 1 -> Name = Microsoft Basic Render Driver
2024-07-24 00:42:16.831 - Thread: 1 -> Description = dev id: 140, mem: 0, shared mem: 8562522112, Luid: 69862, rev: 0, subsys id: 0, vendor id: 5140, feature_level 11.1: True
2024-07-24 00:42:16.831 - Thread: 1 -> Driver version =
2024-07-24 00:42:16.831 - Thread: 1 -> Driver date =
2024-07-24 00:42:16.831 - Thread: 1 -> DriverUpdateNecessary = False
2024-07-24 00:42:16.831 - Thread: 1 -> AftermathSupported = False
2024-07-24 00:42:16.831 - Thread: 1 -> Adapter id = 1
2024-07-24 00:42:16.831 - Thread: 1 -> Supported = False
2024-07-24 00:42:16.832 - Thread: 1 -> RAM = 0
2024-07-24 00:42:16.832 - Thread: 1 -> Priority = 0
2024-07-24 00:42:16.832 - Thread: 1 -> Multithreaded rendering supported = False
2024-07-24 00:42:16.832 - Thread: 1 -> Output is attached = False
2024-07-24 00:42:16.835 - Thread: 1 -> DesktopBounds = {X:0 Y:0 Width:0 Height:0}
2024-07-24 00:42:16.835 - Thread: 1 -> }
2024-07-24 00:42:16.835 - Thread: 1 -> AdapterInfo = {
2024-07-24 00:42:16.836 - Thread: 1 -> Name = Microsoft Basic Render Driver
2024-07-24 00:42:16.836 - Thread: 1 -> Description = dev id: 140, mem: 0, shared mem: 8562522112, Luid: 69862, rev: 0, subsys id: 0, vendor id: 5140, feature_level 11.1: True
2024-07-24 00:42:16.836 - Thread: 1 -> Driver version =
2024-07-24 00:42:16.836 - Thread: 1 -> Driver date =
2024-07-24 00:42:16.836 - Thread: 1 -> DriverUpdateNecessary = False
2024-07-24 00:42:16.836 - Thread: 1 -> AftermathSupported = False
2024-07-24 00:42:16.836 - Thread: 1 -> Adapter id = 1
2024-07-24 00:42:16.836 - Thread: 1 -> Supported = False
2024-07-24 00:42:16.836 - Thread: 1 -> RAM = 0
2024-07-24 00:42:16.836 - Thread: 1 -> Priority = 0
2024-07-24 00:42:16.836 - Thread: 1 -> Multithreaded rendering supported = False
2024-07-24 00:42:16.836 - Thread: 1 -> Output is attached = False
2024-07-24 00:42:16.836 - Thread: 1 -> DesktopBounds = {X:0 Y:0 Width:0 Height:0}
2024-07-24 00:42:16.836 - Thread: 1 -> }
2024-07-24 00:42:16.836 - Thread: 1 -> DirectX 11 renderer not supported. No renderer to revert back to.

Dan2D3D [developer] Jul 23, 2024 @ 4:51pm

PC specs looks OK but I see a launch option that you should remove to see if that will fix.

I don't play with any launch options so the game will run without.

In your log = SpaceEngineers.exe -force-d3d9

C:\all\Games\steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe -force-d3d9

How to remove Launch Options :

Open your Steam Library

1 - Right click Space Engineers and select Properties.

2 - On the General tab you'll find Launch Options section.

3 - Remove the launch options, delete all in that text box.

4 - Close the game's Properties window and launch the game.

Last edited by Dan2D3D; Jul 23, 2024 @ 4:51pm

Sterben47

Jul 23, 2024 @ 4:54pm

I already update the Latest Microsoft Visual C++ x64 thing and its still not working, i added on the launch o ptions the -dx11 and it also didnt work. i also ran a diagnostic with directx and told me everything was A OK. I saw the rest of the forums and its all the same i had seen before, and what i have done. . .

Sterben47

Jul 23, 2024 @ 4:56pm

thats from one of the attempts i did trying to use the directx9 from a forum, but that attempt also didnt work, i dont have any launch option in general. it was a test to see if it would start with that launch option. I also restarted my pc after installing the microsoft thing, and it still didnt work.

this is the new log without the launch options:

2024-07-24 00:58:43.866 - Thread: 1 -> Log Started
2024-07-24 00:58:43.866 - Thread: 1 -> Timezone (local - UTC): 1h
2024-07-24 00:58:43.866 - Thread: 1 -> App Version: 01_204_018
2024-07-24 00:58:43.872 - Thread: 1 -> Is official: True [NO][IS][NAMP]
2024-07-24 00:58:43.872 - Thread: 1 -> Branch / Sandbox: SVN
2024-07-24 00:58:43.872 - Thread: 1 -> Client Build Number: 2
2024-07-24 00:58:43.872 - Thread: 1 -> Server Build Number: 0
2024-07-24 00:58:43.872 - Thread: 1 -> Environment.ProcessorCount: 16
2024-07-24 00:58:43.914 - Thread: 1 -> Environment.OSVersion: Microsoft Windows 10 Home (Microsoft Windows NT 10.0.19045.0)
2024-07-24 00:58:43.916 - Thread: 1 -> Environment.CommandLine: C:\all\Games\steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
2024-07-24 00:58:43.916 - Thread: 1 -> Environment.Is64BitProcess: True
2024-07-24 00:58:43.916 - Thread: 1 -> Environment.Is64BitOperatingSystem: True
2024-07-24 00:58:43.916 - Thread: 1 -> Environment.Version: .NET Framework 4.8.9256.0
2024-07-24 00:58:43.916 - Thread: 1 -> Environment.CurrentDirectory: C:\all\Games\steam\steamapps\common\SpaceEngineers\Bin64
2024-07-24 00:58:43.919 - Thread: 1 -> CPU Info: AMD Ryzen 7 2700X Eight-Core Processor
2024-07-24 00:58:43.919 - Thread: 1 -> Default Culture:
2024-07-24 00:58:43.919 - Thread: 1 -> Default UI Culture:
2024-07-24 00:58:43.920 - Thread: 1 -> MyConfig.Load() - START
2024-07-24 00:58:43.920 - Thread: 1 -> Path: C:\Users\rradi\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2024-07-24 00:58:43.920 - Thread: 1 -> Config file not found! C:\Users\rradi\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2024-07-24 00:58:43.920 - Thread: 1 -> NewNewGameScreen: False
2024-07-24 00:58:43.920 - Thread: 1 -> MyConfig.Load() - END
2024-07-24 00:58:44.529 - Thread: 1 -> SpaceEngineersGame.SetupAnalytics - START
2024-07-24 00:58:44.534 - Thread: 1 -> SpaceEngineersGame.SetupAnalytics - END
2024-07-24 00:58:44.534 - Thread: 1 -> Found processor count: 8
2024-07-24 00:58:44.534 - Thread: 1 -> Using processor count: 8
2024-07-24 00:58:44.595 - Thread: 1 -> All detected adapters:
2024-07-24 00:58:44.597 - Thread: 1 -> AMD Radeon RX 5700 XT - VendorID=4098, SubsystemID=1459689090, DeviceID=29471
2024-07-24 00:58:44.597 - Thread: 1 -> Microsoft Basic Render Driver - VendorID=5140, SubsystemID=0, DeviceID=140
2024-07-24 00:58:44.743 - Thread: 1 -> Error: Exception in 'CreateAdaptersList()' for device 'AMD Radeon RX 5700 XT - VendorID=4098, SubsystemID=1459689090, DeviceID=29471': HRESULT: [0x80070057], Module: [General], ApiCode: [E_INVALIDARG/Invalid Arguments], Message: The parameter is incorrect.

2024-07-24 00:58:44.760 - Thread: 1 -> at SharpDX.Result.CheckError()
at SharpDX.DXGI.Output.GetDisplayModeList(Format enumFormat, Int32 flags, Int32& numModesRef, ModeDescription[] descRef)
at SharpDX.DXGI.Output.GetDisplayModeList(Format format, DisplayModeEnumerationFlags flags)
at VRage.Platform.Windows.Render.MyPlatformRender.CreateAdaptersList()
2024-07-24 00:58:44.787 - Thread: 1 -> No valid Output found!
2024-07-24 00:58:44.787 - Thread: 1 -> AdapterInfo = {
2024-07-24 00:58:44.787 - Thread: 1 -> Name = Microsoft Basic Render Driver
2024-07-24 00:58:44.787 - Thread: 1 -> Description = dev id: 140, mem: 0, shared mem: 8562522112, Luid: 69514, rev: 0, subsys id: 0, vendor id: 5140, feature_level 11.1: True
2024-07-24 00:58:44.787 - Thread: 1 -> Driver version =
2024-07-24 00:58:44.787 - Thread: 1 -> Driver date =
2024-07-24 00:58:44.787 - Thread: 1 -> DriverUpdateNecessary = False
2024-07-24 00:58:44.787 - Thread: 1 -> AftermathSupported = False
2024-07-24 00:58:44.787 - Thread: 1 -> Adapter id = 1
2024-07-24 00:58:44.787 - Thread: 1 -> Supported = False
2024-07-24 00:58:44.787 - Thread: 1 -> RAM = 0
2024-07-24 00:58:44.787 - Thread: 1 -> Priority = 0
2024-07-24 00:58:44.787 - Thread: 1 -> Multithreaded rendering supported = False
2024-07-24 00:58:44.787 - Thread: 1 -> Output is attached = False
2024-07-24 00:58:44.787 - Thread: 1 -> DesktopBounds = {X:0 Y:0 Width:0 Height:0}
2024-07-24 00:58:44.787 - Thread: 1 -> }
2024-07-24 00:58:44.787 - Thread: 1 -> AdapterInfo = {
2024-07-24 00:58:44.788 - Thread: 1 -> Name = Microsoft Basic Render Driver
2024-07-24 00:58:44.788 - Thread: 1 -> Description = dev id: 140, mem: 0, shared mem: 8562522112, Luid: 69514, rev: 0, subsys id: 0, vendor id: 5140, feature_level 11.1: True
2024-07-24 00:58:44.788 - Thread: 1 -> Driver version =
2024-07-24 00:58:44.788 - Thread: 1 -> Driver date =
2024-07-24 00:58:44.788 - Thread: 1 -> DriverUpdateNecessary = False
2024-07-24 00:58:44.788 - Thread: 1 -> AftermathSupported = False
2024-07-24 00:58:44.788 - Thread: 1 -> Adapter id = 1
2024-07-24 00:58:44.788 - Thread: 1 -> Supported = False
2024-07-24 00:58:44.788 - Thread: 1 -> RAM = 0
2024-07-24 00:58:44.788 - Thread: 1 -> Priority = 0
2024-07-24 00:58:44.788 - Thread: 1 -> Multithreaded rendering supported = False
2024-07-24 00:58:44.788 - Thread: 1 -> Output is attached = False
2024-07-24 00:58:44.788 - Thread: 1 -> DesktopBounds = {X:0 Y:0 Width:0 Height:0}
2024-07-24 00:58:44.788 - Thread: 1 -> }
2024-07-24 00:58:44.788 - Thread: 1 -> DirectX 11 renderer not supported. No renderer to revert back to.

Last edited by Sterben47; Jul 23, 2024 @ 4:59pm

Dan2D3D [developer] Jul 23, 2024 @ 5:00pm

Try the "Safe Steps" on how to do a fresh installation of the game, scroll down to "Safe Steps" in the Forum/Community workaround(s) Pin 📌 (link I have shard in post #1).

+
Contact the ones working on the game if still not able to play the game,they may know something I don't so worth to have a chat with them.

-> Click "Submit Bug" or "Request help" on the Support Portal to have a SE Programmer testing the bug for you and be able to chat with you.

https://support.keenswh.com/spaceengineers/pc
(create "Bug report" or "Request help"(Private) or "Feedback"(Petition) on the Portal)

Last edited by Dan2D3D; Jul 23, 2024 @ 5:01pm

Sterben47

Jul 23, 2024 @ 5:01pm

ill do it once more, i'll ready extra carefull and slow this time, and make sure i wont miss anything.

Dan2D3D [developer] Jul 23, 2024 @ 5:06pm

I don't know why you can't run it but there is something wrong for sure because most don't have to do anything to run the game.

+
The game uses the Graphic card DirectX
=
And worst case would be to download the last GPU Driver for AMD Radeon RX 5700 XT from AMD Website without installing it, go uninstall your current GPU Driver, restart PC and install the one you downloaded.

Last edited by Dan2D3D; Jul 23, 2024 @ 5:14pm

Sterben47

Jul 23, 2024 @ 5:48pm

i had already done that, and i used DDU to clean and uninstall the older drivers. i just did the new clean install, made sure it was all clean, and it didnt work, i got another harddrive, and it also didnt work on the new harddrive. no clue at this point...