DirectX 11 Error Strikes Again

[Jerant03]

Whenever I try to launch the game I get an error saying "The current version of the game requires a Dx11 card..." and trying all the different fixes I've found on this forum doesn't work.

Not sure if a new windows update I got yesterday has to do with it (Feature update to Windows 10, version 1709). The last time I played was at the beginning of the week and everything worked fine.

Basic System Info:

• OS: Windows 10 (64 bit)
  
• CPU: Intel i7-4700HQ 2.4 GHz
  
• GPU: GeForce GTX 770M

Things I've Tried:

• Restarted the computer and made sure everyting was updated
  
• Clean install of GPU drivers
  
• Clean reinstall Space Engineers and verified game files
  
• Double-checked GPU supports Dx11 (it supports DX9 , 10, 11, and 12)
  
• Tried to roll back to most recent version that I know worked (1.184, no longer works)
  
• Tried to roll back to Dx9 version (works...but I'd rather stay updated)
  
• Tried to run everything as an administrator
  
• Tried to force game to use GPU in NVIDIA control panel
  
• Reinstalled Dx11

Technical Info:

Space Engineers Logfile [pastebin.com]
vRageRender [pastebin.com]
vRageRender-Dx11 [pastebin.com]
Runtime Log [pastebin.com]

[Dan2D3D]

Your Laptop may not be set for gaming and the game is using the integrated Intel Graphic.

Make sure that the 2 Graphics are uptodate and set the laptop for gaming.

_____________________

How to update the Intel HD Graphic :

- open control panel -> device manager -> display adapters -> right mouse button on intel(R) HD graphics xxxx (xxxx stands for number of graphics you are having) -> hit update driver software -> after update is done, restart the computer
_______________________

Update the GeForce GTX 770M using the NVIDIA app ''Experience''
_______________________

How to set for gaming :

https://www.youtube.com/watch?v=DCh9Eob0mNY

[Jerant03]

The 770m is the only display adapter listed in device manager (always been that way), and I have already made sure it and everything else is up to date (last updated today). According to Intel's website, my specific cpu (i7-4700 HQ) doesn't have a graphics driver that's compatible with my laptop (not sure if that's correct, but I double checked that every driver is installed on my laptop).

If it helps, here's the full system info:

Computer Information:
Manufacturer: ASUSTeK COMPUTER INC.
Model: G750JX
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 2394 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 770M
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.8859
DirectX Driver Version: 23.21.13.8859
Driver Date: 12 5 2017
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 770M
VendorID: 0x10de
DeviceID: 0x11e0
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 15.00" x 8.43" (17.17" diag)
38.1cm x 21.4cm (43.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 12205 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 692984 Mb
Largest Free Hard Disk Block: 148122 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[Dan2D3D]

Sorry, usually for this kind of problems it's caused by the fact that there is 2 Graphics.

Since there is no integrated graphice in your Laptop I don't know why you see this error message.

[Jerant03]

Wonderful... So I have to wait until there's a fix? Glad to see that I bought a game I can't really play anymore...

[WildWesternAustralian]

i got the same problem. although heres me thinking id already had a dx11 card...

[Huperspace]

your CPU has a IGPU. Have you deactivate it in Bios or even installed the driver?
https://downloadcenter.intel.com/en/download/24345/Intel-Driver-Support-Assistant

https://downloadcenter.intel.com/en/product/75116/Intel-Core-i7-4700HQ-Prozessor-6-MB-Cache-bis-zu-3-40-GHz-

the IGPU driver has to be installed before the DGPU driver

you have a Microsoft Basic Render Driver (with indicate something is wrong, not installed)

give us a full dxdiag log (save info button, run as admin, post on pastebin)

[Jerant03]

ASUS ROG forums (for my laptop) say that the IGPU on my CPU is permanently disabled by the manufacturer. I double-checked this in BIOS, which doesn't have an option to disable an IGPU anywhere, and when I tried to install the intel graphics driver, I got a system requirements error. There's no IGPU listed on ASUS's specifications on my laptop either (G750JX).

I double checked the device manager for any "unknown" or generic driver devices and couldn't find anything. I also double-checked that every driver for every device on my laptop is installed, but no luck.

Here's the Dxdiag info: https://pastebin.com/5dJPwJRW

[Dan2D3D]

@Huperspace

Never disable the integrated Graphic on a Laptop if there is one.


EDIT

''Didn't know that OEM deactivate IGPUs to not save battery time''

^^ That is why we don't have to disable the integrated Graphic, Laptops Needs 2 Graphic to run properly.

[Huperspace]

Didn't know that OEM deactivate IGPUs to not save battery time

There are no drivers listet for DRAM and SMBus Controller

a lot of Errors WindowsNonFatalSuspectedDeadlock (Geolocation.dll)
https://superuser.com/questions/1263093/multiple-instances-of-window-error-reporting-pointing-at-geolocation-dll

[Dan2D3D]

@Jerant03

Probably a problem only with this kind of computers, you should send a E-Mail to Keen support to be sure they look at it and maybe find a good solution for you.

Technical contact: [e-mail]

Add this report link to your E-Mail

[Dan2D3D]

WildWesternAustralian a écrit :

i got the same problem. although heres me thinking id already had a dx11 card...

Sorry I missed your post.

There is a lot of infos in this thread and sharing Your log file will help to know what is going on.

[Dan2D3D]

@WildWesternAustralian

Just incase you don't know how = Follow the Devs Guide on how to do a good report to know how to share the LOG file.

Important pinned green message from the Devs :
http://steamcommunity.com/app/244850/discussions/1/523897653318639486/

[Jerant03]

@Huperspace

I double-checked that I have those drivers AND did as was suggested for Geolocation.dll, no luck.

@Dan2D3D

Thanks for trying. I'll post if I find a solution with Keen Support (or anything for that matter).

[Jerant03]

Fixed the problem! Used the "Reset Windows" option. Not sure what exactly was the issue since I reinstalled everything first, then tried (maybe a driver was bad?).

Thanks for your help guys!

[Dan2D3D]

Well done

Yes some had to reinstall Windows, when nothing works = it may be a bad Windows update.