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If you're not completing them, then you get negative reputation.
I've no idea, I only play single-player, so only deal with the NPC trading stations.
If I were to hazard a guess, it'd be on the person setting up the kiosk to set that as a reward.
I'm sure others here know though.
"
The friend of the factions
Befriend three factions on a Multiplayer server. Earning trust always pays well in the future. ;-)
"
You can fix your reputation with a hostile NPC faction (they show up as red) by completing contracts with their friends.
If you go to the Faction tab and hover the mouse over the faction name in the list of factions, you'll see who that faction is friends with. Start completing contracts with their friend(s) and your reputation will start getting better. Once it breaks -500, you can start doing contracts for the NPC faction directly.