[solved] Game Won't Open

[VampireOfDeathMoon]

I recently updated to the latest version and the game won't open, steam says running but the game won't open and in my task manager it stays at using only 8mb, i have uninstalled and reinstalled and verified my files, i even launched the game from the old version i had and it started doing it too

Edit: game also doesnt make log files unless i launch the old version i have and this is what it says:

2019-08-20 17:30:49.749 - Thread: 1 -> Log Started
2019-08-20 17:30:49.754 - Thread: 1 -> Timezone (local - UTC): 2h
2019-08-20 17:30:49.754 - Thread: 1 -> App Version: 01_190_009
2019-08-20 17:30:49.754 - Thread: 1 -> Steam build: Always true
2019-08-20 17:30:49.754 - Thread: 1 -> Is official: True [NO][NIS][NAMP]
2019-08-20 17:30:49.754 - Thread: 1 -> Environment.ProcessorCount: 4

Edit 2: i also have another steam friend that is sitting with the same problem directly after he updated

Solution: I had to set my cached or virtual Ram back down to the reccommended

[Dan2D3D]

Hi, restart your PC First and go delete the CFG file.

How to :

Type in your explorer: %appdata%\SpaceEngineers
Go to the SpaceEngineers folder
C: users / your username / appdata / roaming / spaceengineers

>> then delete the ''SpaceEngineers.cfg'' file and try the game.


Doing so will reset all SE options and controls to default.

[Dan2D3D]

Also this :

How to Verify integrity of game cache:

- Right click on Space Engineers in your Steam Library.
- Go to properties.
- Go to LOCAL FILES tab.
- Click Verify integrity of game cache
- When done try the game.


Edit

I know you already tried but do it again after deleting the CFG file.

[VampireOfDeathMoon]

tried it and nothing, it hasn't even created a new cfg file in its place

[Dan2D3D]

Looks like a bad installation for X reasons cause it should create new on loading =

Share the game log file and I will see if I can find some clues in there.

Follow #3 in the Devs Guide on hoiw to report on Steam :

3. post log file along with description, it can be found here: C:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\SpaceEngineers\SpaceEngineers.log
or simply paste this into your Explorer:
%appdata%\SpaceEngineers
The log file should be from the game session where you've encountered the bug. If you start the game again, the log will be overwritten.
post log file to www.pastebin.com and share the link on forum

[VampireOfDeathMoon]

i did edit my first post to show the log file i get from the old version as the new version doesnt create a log file

[Dan2D3D]

Something is wrong for sure but I don't know what.

Something is blocking the SE folder in appdata on your C: Drive = ??

Is it full? do you still have available space on the C: Drive?

Antivirus?

[VampireOfDeathMoon]

i got a good 50gb free on my c drive and antivirus is turned off

[Dan2D3D]

I know Avast users have to add SE.exe to the exeption list to be able to play tho Windows 10 users don't need a antivirus

>> do you use Windows 10 + antivirus? (Win10 does not need)

[VampireOfDeathMoon]

nope i use windows defender

[Dan2D3D]

Ok, so that should not be a problem.

mmmm when I can't play a Fav game = I do a fresh installation of my GPU Driver.

>> That means > uninstall the GPU Driver with Windows, go delete all remaining GPU Driver folders on the C: Drive (NVIDIA or AMD depends on the GPU used) , restart the PC and REinstall the GPU Driver with Experience NVIDIA app or with Catalyst AMD auto installer.

[VampireOfDeathMoon]

okay will try that now, thanks for your help till this far

[VampireOfDeathMoon]

reinstalled and updated my gpu drivers and still nothing

[Dan2D3D]

Share the "Steam system information" it's in "Help" on top of your Steam app, copy.paste all in here = I may find some clues in there.

[VampireOfDeathMoon]

Computer Information:
Manufacturer: MSI
Model: MS-7846
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3600 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 7700 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 25.20.14003.1010
DirectX Driver Version: 25.20.14003.1010
Driver Date: 10 10 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon HD 7700 Series
VendorID: 0x1002
DeviceID: 0x683d
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 45.35" x 25.51" (52.01" diag)
115.2cm x 64.8cm (132.1cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 12227 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1584602 Mb
Largest Free Hard Disk Block: 411913 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

[Dan2D3D]

All seems OK in there tho the GPU is a bit low with 2222 points on the 3D test and the minimum to play is with :
Radeon R9 270X = 4694 points on the 3D test
GeForce GTX 750 = 3325 points on the 3D test

But you should be able to run SE on low graphic settings.

___

Double check your PC sound format and make sure it's not over 24 Bits + 48 000 Hz cause the game will not load if higher.

_____

IF

You can't run the game at all = Go open a "Request for help" on the Support Portal and a SE programmer will have a look at your problem.

Paste the Steam information + a short description of your problem in your report.

Here > https://support.keenswh.com/spaceengineers/general