Can't open the game.

[RWEmpire]

I've read discussion after discussion. I exceed the system requirements. It doesn't say anything when I try to open it, nor does it leave a log message. I've tried to clear my cache and optimize it with GeForce. Nothing seems to work. From what I can tell, a lot of other people have this issue. I was really exited to play the game, and I still am. I just can't seem to fix it myself. I've read the official fixes for similar issues, and none of them worked. If anyone knows anything, let me know.

[Dan2D3D]

Hi, share more clues so all can have some basic info to start helping.

Copy/paste the Steam "System information", it's in "Help" on top of your Steam app, click on it, let it detect your PC and copy/paste all in here.

______

And/Or

Share the game log here so all players can help.

How to share the complete crash game log on Steam :

The log can be found here: C:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\SpaceEngineers\SpaceEngineers.log
or simply paste this into your Explorer:
%appdata%\SpaceEngineers

The log file should be from the game session where you've encountered the bug. If you start the game again, the log will be overwritten.
post log file to www.pastebin.com and share the link on forum.


Game log look like this now, with date on :
>> SpaceEngineers_20220205_213907114.log <<


_____________

+

Try the Forum Workaround(s), it's all the very first things to do when having game problems.

Forum Workaround(s)
https://steamcommunity.com/app/244850/discussions/0/2440336020748966737/

[RWEmpire]

Originally posted by Dan2D3D:

Hi, share more clues so all can have some basic info to start helping.

Copy/paste the Steam "System information", it's in "Help" on top of your Steam app, click on it, let it detect your PC and copy/paste all in here.

______

And/Or

Share the game log here so all players can help.

How to share the complete crash game log on Steam :

The log can be found here: C:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\SpaceEngineers\SpaceEngineers.log
or simply paste this into your Explorer:
%appdata%\SpaceEngineers

The log file should be from the game session where you've encountered the bug. If you start the game again, the log will be overwritten.
post log file to www.pastebin.com and share the link on forum.


Game log look like this now, with date on :
>> SpaceEngineers_20220205_213907114.log <<


_____________

+

Try the Forum Workaround(s), it's all the very first things to do when having game problems.

Forum Workaround(s)
https://steamcommunity.com/app/244850/discussions/0/2440336020748966737/

Originally posted by Dan2D3D:

Hi, share more clues so all can have some basic info to start helping.

Copy/paste the Steam "System information", it's in "Help" on top of your Steam app, click on it, let it detect your PC and copy/paste all in here.

______

And/Or

Share the game log here so all players can help.

How to share the complete crash game log on Steam :

The log can be found here: C:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\SpaceEngineers\SpaceEngineers.log
or simply paste this into your Explorer:
%appdata%\SpaceEngineers

The log file should be from the game session where you've encountered the bug. If you start the game again, the log will be overwritten.
post log file to www.pastebin.com and share the link on forum.


Game log look like this now, with date on :
>> SpaceEngineers_20220205_213907114.log <<


_____________

+

Try the Forum Workaround(s), it's all the very first things to do when having game problems.

Forum Workaround(s)
https://steamcommunity.com/app/244850/discussions/0/2440336020748966737/

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz
CPU Family: 0x6
CPU Model: 0xa5
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 2904 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1660 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 30.0.14.7111
DirectX Driver Version: 30.0.14.7111
Driver Date: 6 21 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1660 SUPER
VendorID: 0x10de
DeviceID: 0x21c4
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.87" x 11.42" (23.78" diag)
53.0cm x 29.0cm (60.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 32634 MB

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1182181 MB
Largest Free Hard Disk Block: 126877 MB
OS Install Date: May 05 2021
Game Controller: None detected
MAC Address hash: af6b1b608feb727ea7c81285ac9180fe9e74f4e2

Storage:
Disk serial number hash: 75417b0e
Number of SSDs: 1
SSD sizes: 240G
Number of HDDs: 1
HDD sizes: 1000G

Hopefully that helps.

[Dan2D3D]

PC specs OK to run the game so no problems on that side.

Have you done all in the Forum Workaround(s) ?

Forum Workaround(s)
https://steamcommunity.com/app/244850/discussions/0/2440336020748966737/

[RWEmpire]

Not all, but most that seemed relevant. I could try deleting the CFG file, but it didn't seem to work for someone else who had a similar issue.

[Dan2D3D]

Ok so the important is done and you still can't run the game

It should run so time to contact a SE programmers for help, they may have to fix/update the game to run in your PC or they may be able to find a solution for you.
(they may know something I don't)

Report directly to the SE Programmers :

Support Portal = https://support.keenswh.com/spaceengineers/pc
(create "Bug report" or "Request help"(Private) or "Feedback"(Petition) on the Portal)

Here some important Data we have to add in the report to help the SE programmer before they ask you :
Bug report Guide
https://steamcommunity.com/app/244850/discussions/1/523897653318639486/

Note
All may use the Support Email to report the bugs found if they prefer :
Email = [e-mail]

[RWEmpire]

I found this in the logs: 2022-03-31 21:30:29.049 - Thread: 1 -> Log Started
2022-03-31 21:30:29.049 - Thread: 1 -> Timezone (local - UTC): -4h
2022-03-31 21:30:29.049 - Thread: 1 -> App Version: 01_200_032
2022-03-31 21:30:29.059 - Thread: 1 -> Is official: True [NO][IS][NAMP]
2022-03-31 21:30:29.060 - Thread: 1 -> Branch / Sandbox: SVN
2022-03-31 21:30:29.060 - Thread: 1 -> Environment.ProcessorCount: 12
2022-03-31 21:30:29.093 - Thread: 1 -> Environment.OSVersion: Microsoft Windows 10 Home (Microsoft Windows NT 10.0.19044.0)
2022-03-31 21:30:29.093 - Thread: 1 -> Environment.CommandLine: E:\DownloadGIGS\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
2022-03-31 21:30:29.096 - Thread: 1 -> Environment.Is64BitProcess: True
2022-03-31 21:30:29.096 - Thread: 1 -> Environment.Is64BitOperatingSystem: True
2022-03-31 21:30:29.096 - Thread: 1 -> Environment.Version: .NET Framework 4.8.4470.0
2022-03-31 21:30:29.096 - Thread: 1 -> Environment.CurrentDirectory: E:\DownloadGIGS\steamapps\common\SpaceEngineers\Bin64
2022-03-31 21:30:29.099 - Thread: 1 -> CPU Info: Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz
2022-03-31 21:30:29.100 - Thread: 1 -> IntPtr.Size: 8
2022-03-31 21:30:29.100 - Thread: 1 -> Default Culture:
2022-03-31 21:30:29.100 - Thread: 1 -> Default UI Culture:
2022-03-31 21:30:29.103 - Thread: 1 -> MyConfig.Load() - START
2022-03-31 21:30:29.105 - Thread: 1 -> Path: C:\Users\user\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2022-03-31 21:30:29.105 - Thread: 1 -> Config file not found! C:\Users\user\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2022-03-31 21:30:29.107 - Thread: 1 -> NewNewGameScreen: False
2022-03-31 21:30:29.109 - Thread: 1 -> MyConfig.Load() - END

[RWEmpire]

Before I send anything to the programmer, can you make sense of the last four log messages? Maybe we can fix this here.

[Dan2D3D]

It shows the game version, the Processor and .NET Framework version
+
the log stopped at creating the cfg file and just before showing the Graphic card DirectX, so it may be Graphic Driver problem = ??

I'll say maybe try a fresh install of the Graphic Driver, that mean uninstall the NVIDIA Driver in Windows, go delete all remaining NVIDIA Driver folders on the C: Drive, restart PC and reinstall the GTX Driver with Experience app.


__

I did not updated my GTX Driver since a long time and the game runs very well so it may be the new NVIDIA Driver the problem??

To compare with the Driver I use =

Graphics NVIDIA Strix GTX 1050 Ti
Driver I use = 456.71 (not up to date)
Driver date = 2020 09 30

[RWEmpire]

And that isn't risky at all? I've never had an issue like this and I try not to mess with my pc if I can avoid it. Judging by the looks of the game, It'd be worth it though.

[Dan2D3D]

I recommend to ask a Friend that knows about PC to go at your home and see if he can make tha game run in your PC.
OR
Contact the SE programmers.

There is something wrong for sure because I never had problems playing a Steam game, the SE Devs may have to fix/update the game to run in your PC or they have something important to tell you that I don't know so contacting them will surely help.