New Dedicated Server issues (MEMORY LEAK)

[Dorazius]

Good afternoon fellow Space Engineers.

Currently seeking help with our new server as we seem to be running into what seems to be nothing but huge RAM memory losses.

We've owned the server for about 3 days now and we already had to completely wipe our world 3 times due to some sort of World corruption from what I was told by a customer support rep?

I've been told by quote "Unfortunately the RAM issue is a common issue with Space Engineers and is usually caused by something bugging out in the world."

And earlier after a customer support rep tried fixing our server I got " I've started the server up for you, but it seems your world has corrupted again. This is quite common for Space Engineers unfortunately. The only solution we've found thus far is a wipe of the world when these common RAM/start issues occur."

So my question is, are we ever going to focus on these what appear to be serious issues from customer support reps?

I already have 182 hours in this game, absolutely enjoy it, and now I'm becoming more and more doubtful of continuing to support this game as I'm being told and reading reviews of problems that have been occuring for longer than "years" and still no resolution? What's going on guys?

[Dan2D3D]

Hi, I recommend to ask the SE community on Keen Discord, there are community helpers in the "Help-for-community-server" channel helping new server admins every days, they have a lot of XP and run theur server without problrms so it is tha best place to find good help.


++

Also the best is to report all bugs/probelms you find to the SE programmer, well if you want to help.


Report directly to the SE programmer so he can chat with you if he need more info :

Email = [e-mail]
Or
Support Portal = https://support.keenswh.com/spaceengineers/general
(create "Bug report" on the Portal)


___


I use the SE Dedic at home, my PC is too low and I had to use the asteroids world where I pasted in a few Moons = Good simspeed.

I tested all premade worlds to find the best one, well the one my PC is OK with.

[Dorazius]

Dan,

With all due respect, the support page is filled with the same copy/paste message without anything ever being resolved what so ever. I've been researching the entire support page for a couple weeks now and I've seen posts dated back in 2016 with the same copy/paste message with never responding back months or even years later.

It's really depressing seeing such a fantastic and addicting game ran by people that just don't give any care in the world.

Connector bugs dating back almost 5 years..
People teleporting through the floor for almost 6 years..
And my 3rd and biggest issue I'm currently experiencing. MEMORY LEAKS.

I'm sure you understand everyones frustration, but it seems to be whomever your testers are that don't see the bigger picture.

Please give me at least some sort of reasonable explanation as to why we can't ever get an actual response from you guys?

Originally posted by Dan2D3D:

Hi, I recommend to ask the SE community on Keen Discord, there are community helpers in the "Help-for-community-server" channel helping new server admins every days, they have a lot of XP and run theur server without problrms so it is tha best place to find good help.


++

Also the best is to report all bugs/probelms you find to the SE programmer, well if you want to help.


Report directly to the SE programmer so he can chat with you if he need more info :

Email = [e-mail]
Or
Support Portal = https://support.keenswh.com/spaceengineers/general
(create "Bug report" on the Portal)


___


I use the SE Dedic at home, my PC is too low and I had to use the asteroids world where I pasted in a few Moons = Good simspeed.

I tested all premade worlds to find the best one, well the one my PC is OK with.

[KaykaysNL]

hi, im also running a dedicated server.
we are also experiencing sometimes players bugging through the ground albeit it doesnt happen often.
but other than that our server seems to run fine.
what helped with the ram issues is a daily restart of the server.

are you running any mods?
try running it vanilla and then step by step adding mods to check if maybe one if those is faulty

[Dorazius]

Kay,

We just did a completely server wipe and started the world fresh.

We don't play with any mods what so ever as we enjoy the Vanilla experience way better.

After completely wiping the server and starting a new world we had a memory of 2.20gig out of 8gigs. (What our provider offers us for our dedicated server)

I went to bed after much frustration of losing a lot of progress.

I just woke up and the server is already 6.22g/8gig and no one was even playing on the server.

Trash removal is enabled, I tried restarting the server, stopping the server, etc and nothing happeend.

To be honest, after owning a server, it made me realize that after playing on many different servers and wondering all my stuff was gone the next day or the server disappeared.. it makes 100% as to why. No one can seem to keep their server running longer than 2 days without having to restart it because of this issue.

It's absolutely mind boggling.

And the most I can get out of their support team is a copy/paste post saying that I need votes for them to look into this case when the memory leak issue has been going on since 2016.

These devs without a doubt in my opinion.. just do not care. All they care about is DLC and making more money rather than fixing these issues that date years back.

Starting to turn into Blizzard.

Originally posted by KaykaysNL:

hi, im also running a dedicated server.
we are also experiencing sometimes players bugging through the ground albeit it doesnt happen often.
but other than that our server seems to run fine.
what helped with the ram issues is a daily restart of the server.

are you running any mods?
try running it vanilla and then step by step adding mods to check if maybe one if those is faulty

[Buzzard]

First, it's not the "same memory leak", as there have been several over the years, and they get patched/fixed in time. Some of the conditions that cause leaks can be real pains in the tail to track down. (and sometimes easy to overlook in testing)

Regular-ish restarts, as well as some intelligent cleaning, can do wonders for a server's performance. Scattering lots of grids and pieces of stuff everywhere isn't so good. Lots of massive builds doesn't help either.

And for the record, it's possible to have a stable server that gets restarted more often for updates (game and mods) than for stability needs. I just happen to play on one, as well as help with admin tasks.

[Dorazius]

You bring up Regular-ish restarts.

The thing is Buzzard.. every single time I restart my server. My memory seemingly doubles.

For example. I just wiped my world again just because I'm testing what could be causing this issue.. and we started at 17% Memory. After I restarted the fresh server, nothing built, no mods nothing. It jumped from 17% to 22%. I did another test restart afterwards, and it spiked from 22% to 49%.

So I don't know what's causing this issue, but server restarts have not been the best.

As far as Trash Removal, I have it set.

So if you have any other recommendations, I'm all ears at this point.

Originally posted by Buzzard:

First, it's not the "same memory leak", as there have been several over the years, and they get patched/fixed in time. Some of the conditions that cause leaks can be real pains in the tail to track down. (and sometimes easy to overlook in testing)

Regular-ish restarts, as well as some intelligent cleaning, can do wonders for a server's performance. Scattering lots of grids and pieces of stuff everywhere isn't so good. Lots of massive builds doesn't help either.

And for the record, it's possible to have a stable server that gets restarted more often for updates (game and mods) than for stability needs. I just happen to play on one, as well as help with admin tasks.

[ShadedMJ]

I'm hijacking this a little. Sorry.

As a developer but NOT for Space Engineers, I dislike when people talk about memory leaks. A memory leak is when a process allocates X amount of memory but when it completes it returns less than X memory.

How to you KNOW the game wasn't legitimately using that memory? I've had games with memory spikes, check, and realize the game had spawned in a pirate ship that I couldn't see.

[Dorazius]

Okay, then explain to me the correct terminology for a server processing memory and allocating X amount of memory and then doubling it once a action has been processed, such as a server restart, or using the games remote API for admin functionality?

To me, this is a serious issue and having a server isn't worth it considering I'm running in circles around these dev's telling me to contact support only to have customer support copy and paste a thing on their notepad on their desktop saying that they're only looking into serious issues and that my posts needs an X amount of votes for them to even bat an eye.

I understand it's probably another different occurrence of their memory flooding or something, but this issue from lots a research has been going on for roughly 4 years.

Originally posted by ShadedMJ:

I'm hijacking this a little. Sorry.

As a developer but NOT for Space Engineers, I dislike when people talk about memory leaks. A memory leak is when a process allocates X amount of memory but when it completes it returns less than X memory.

How to you KNOW the game wasn't legitimately using that memory? I've had games with memory spikes, check, and realize the game had spawned in a pirate ship that I couldn't see.

[10sir]

If there is something wrong with your server, 97% of the time it's explicitly how *you* configured your server. If it doesn't start, it's your configuration preventing it from doing so. If your world gets corrupt, it's your fault for not creating backups. If it starts to lag or you get memory spikes, it's your fault for not performing manual DAILY routine cleanups of floating objects, empty grids -- pretty much anything pointless. It's on YOU to find what is in the world causing the lag.

Don't jump the gun straight away and blame it on the game developers as a "memory leak"

This is what comes with running and owning a server, this is what you signed up for. It's not just about purely playing the game anymore. You have administration responsibilities to keep up your server. Make constant backups.

The other 3% of the time, it might actually be a serious game bug causing it but those usually get patched right quick.

[Dan2D3D]

Why not ask the Veteran admins on Keen Discord? the ones that run a server since a very long time!

I mean a lot have a server and can play without problems so they will be able to help you.

I play on private server 4 players Max, my son and best friends only and we are having a lot of fun.