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"Your ship" is very much a useless description. Start by posting screenshots of your setup
OR
Post steps how we can easily build our own ship and see the bug in action.
To reproduce, take any ship, put a rotor on it, attach 8 refineries to the rotor. Your ship now can't hover or turn correctly.
This ship pitches forward and will quickly descend from a set altitude with no inputs. This happens with the rotor locked or unlocked.
This ship hovers forever and moves perfectly with no oddities and is stable.
I'm pretty sure there are designs on the workshop that use rotors, so its6 not like you can't use rotors.
Anyway, I'll have a look at what's going on when I get home.
https://imgur.com/a/Ss477JQ
The only difference is, I used Large Atmo thrusters in all directions. Small ones are not powerful enough.
PS: about the mass thing. If I check the info panel, note down the mass. Then add a fourth refinery on the rotor, and check mass again, the number goes up, so it definitely counts mass of the stuff on a rotor too.
There currently is no way around it appart from having the extra grid perfectly balanced with your ships COM. Even then your creation will fall slowly. The painfull thing is that this is intended behaviour. Its the new versioon of safety locks that "fits better with the new physics". The old version "welded" the two grids together and solved it :(
So that's why locking rotors no longer fixes it. I tried logging into the support thing but it gave an error. 500 Error Call to undefined function exif_read_data() . I did register but it keeps telling me my password or email is wrong then I go to register again and it says I can't use the same password. So.... the support site is busted pretty hard.
It doesn't just affect hovering, it affects everything to do with mass such as gyros and braking. A ship with mass on rotor will damper to stationary slower in space than a ship with the same mass and no rotors since the damper doesn't take into account anything on the rotor.
You either build a ship with no rotors or you deal with all the problems having a rotor causes. In-atmosphere, rotors are unviable. In space, rotors are a nuisance. It's killing my fun and creativity.
Well, I'm no expert on rotor mechanics, but seeing how the refineries kept spinning around as I moved the ship to the sides, I would guess the spinning refieneries generated sideways movement, which was applied to the whole grid mass (because again there is nothing like "mass balance" that I'm aware of), so it was moving something heavier than the small thrusters can move.
Rotor lock stops the spinning. Also, if you're going to hover for an hour without actually using the rotor, did you try turning the rotor block off?
Yeah it is busted, you can't register to keen forum either.
Luckily I had an account on the support from a previous time, so I can still report bugs. You can also try emailing one of the devs and asking them directly how are the rotors supposed to behave.
It's a known bug. Confirmed. There's no question that gyros and hovering don't work when your ships have rotors on them. It all depends how much of the mass is on the rotor subgrid vs how much mass is not on the rotor subgrid. the higher the ratio of grid to subgrid, the less you get affected by the bug.
I am unable to state any more clearly that it is a known bug with 100% reproduceability rate. Make a ship, put a rotor on it, you have the bug.
https://imgur.com/a/wQNfcYS
This is because that all belongs to a single grid. When someting is on a rotor its a completly new grid. It has its own COM and wants to fall in geavity. That wanting to fall produces a force on your ship at the point the rotor connects pushing down on it.
So if the rotor is at the front it will pitch down slowly. If the rotor is at the back it will pitch up slowly. Either side it will roll slowly.
It only moves when it pitches enough that the thrusters cant hold the weight. Most ships dont have the thrust to hover while nose down, or when upside down. So if the force from the rotor pitches you enough you will eventually reach the point you cant hover and fall.
If you had enough thrust for your ship to hover in any orientation it may be able to maintain altitude but would still constantly and slowly spin :)