jump button doesn't work

[wowoczei]

Second ubisoft game in a row, my jump button doesn't work. For example, when you need to do a leap of faith, I'm holdin' shift and pressin' space and he just sitting there doing nothing. When i just press space he does this jump in place. In assassin's creed 1,2,brotherhood,revelations everything worked fine, but started from the 3rd and now in the black flag it just doesn't work.

[Ubi_TheBerry]

Originally posted by Kryw Wowoczey:

Second ubisoft game in a row, my jump button doesn't work. For example, when you need to do a leap of faith, I'm holdin' shift and pressin' space and he just sitting there doing nothing. When i just press space he does this jump in place. In assassin's creed 1,2,brotherhood,revelations everything worked fine, but started from the 3rd and now in the black flag it just doesn't work.

Hey there Kryw Wowoczey,

Thanks for reaching out!

Sorry to hear you're having control issues.

Do you have any other USB peripherals plugged in when playing at all?

Does jumping work when just using Space? Is it only when attempting to Leap of Faith you run into issues?

- Ubisoft Support

[wowoczei]

Originally posted by Ubi_TheBerry:

Originally posted by Kryw Wowoczey:

Second ubisoft game in a row, my jump button doesn't work. For example, when you need to do a leap of faith, I'm holdin' shift and pressin' space and he just sitting there doing nothing. When i just press space he does this jump in place. In assassin's creed 1,2,brotherhood,revelations everything worked fine, but started from the 3rd and now in the black flag it just doesn't work.

Hey there Kryw Wowoczey,

Thanks for reaching out!

Sorry to hear you're having control issues.

Do you have any other USB peripherals plugged in when playing at all?

Does jumping work when just using Space? Is it only when attempting to Leap of Faith you run into issues?

- Ubisoft Support

Hello Berry

When i'm playing I only have my mouse and keyboard plugged in, nothing else.

Yes, when I press space once, the hero jumps in one place. But when I do the combination of W(moving forward)+hold shift+press Space, he doesn't jump off the cliff or do leap of faith.

[Ubi-WheelyDuck]

Originally posted by Kryw Wowoczey:

Originally posted by Ubi_TheBerry:

Hey there Kryw Wowoczey,

Thanks for reaching out!

Sorry to hear you're having control issues.

Do you have any other USB peripherals plugged in when playing at all?

Does jumping work when just using Space? Is it only when attempting to Leap of Faith you run into issues?

- Ubisoft Support

Hello Berry

When i'm playing I only have my mouse and keyboard plugged in, nothing else.

Yes, when I press space once, the hero jumps in one place. But when I do the combination of W(moving forward)+hold shift+press Space, he doesn't jump off the cliff or do leap of faith.

Hey there,

Thank you for taking the time out to share this update.

So we can see exactly what you see, would it be at all possible to share with us a link to a video?

Many thanks,

- Ubisoft Support

[hong224y]

Originally posted by Ubi-WheelyDuck:

Originally posted by Kryw Wowoczey:

Hello Berry

When i'm playing I only have my mouse and keyboard plugged in, nothing else.

Yes, when I press space once, the hero jumps in one place. But when I do the combination of W(moving forward)+hold shift+press Space, he doesn't jump off the cliff or do leap of faith.

Hey there,

Thank you for taking the time out to share this update.

So we can see exactly what you see, would it be at all possible to share with us a link to a video?

Many thanks,

- Ubisoft Support

same issue here
if I use the original keyboard, I can do Leap of Faith through w+shift+space, but using a keyboard plugged in, it doesn't work anyway. Only if I switch 180 and press s+shift+space, which works but is weird and not convenient.
By the way, it didn't happen when I play AC2, BH, and revolution. perhaps the shift button function originally belongs to the right mouse button?

[Ubi-Galaxy]

Hey @hong224y

I'm sorry that you're having this issue as well.

Could you please test the following:
- Plugin your keyboard to a different USB port, restart PC and try again
- If you remap the controls, does the issue persist?

Please let us know, so we can have a better idea of the situation.

Thank you very much.

- Ubisoft Support