Damaged save game

[Kelenbi]

Hey !
Just started the game yesterday after playing all week during my free time to see "Damaged Save Game".
I saw a lot of website on the web giving save game with different progression, and after all of them missed to work, i saw that AC4 saves are encrypted by your UPlay account so that you can only play YOUR save.

So I'm screwed ? Or is there a way to continue the game without playing from the beginning, fearing that your saves can be damaged for no reason at any point ?

[76561198868336514]

Hey there, thanks for getting in touch!

So, the reason this has happened is because you recently had a duplicate of the game added to your account - you've had this game for years, right?

Without getting specific (as we're on a public forum), it looks like a more recent version of the game was recently added to your account.

Because of this, the most recent version is conflicting with your save as it was created on the older "version" of the game. I hope this makes sense!

We can get this resolved for you, but you'll need to {LINK REMOVED}create a case as we'll need to go through some verification with you first. Feel free to let us know when you have done so, and we'd be happy to help.

- Ubisoft Support

[Kelenbi]

Hey Spud, thanks for the notice !
What is strange is that I also created a new save with my new install.

I created a ticket (same usename, I guess you can find it), so i'm free to answer here for any question !

[Xirus]

Originally posted by Kelenbi:

Hey Spud, thanks for the notice !
What is strange is that I also created a new save with my new install.

I created a ticket (same usename, I guess you can find it), so i'm free to answer here for any question !

So what did they tell you to do because i have the same problem ?

[Xirus]

Originally posted by Kelenbi:

Hey Spud, thanks for the notice !
What is strange is that I also created a new save with my new install.

I created a ticket (same usename, I guess you can find it), so i'm free to answer here for any question !

je suis francais au cas ou

[Ubi-Orion]

Originally posted by Xirus:

Originally posted by Kelenbi:

Hey Spud, thanks for the notice !
What is strange is that I also created a new save with my new install.

I created a ticket (same usename, I guess you can find it), so i'm free to answer here for any question !

So what did they tell you to do because i have the same problem ?

Hey there.

This is something we can resolve for you but we'll need to discuss this via a support case, it's not something we can do over the forums.

You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

Thanks

- Ubisoft Support