PLEASE READ: DLC and Season Pass access issue

[Ubi_TheBerry]

Hello guys,

This pinned post is to help provide some clearer visibility and information regarding the ongoing known issue with accessing Season Pass and DLC content for Assassin's Creed IV: Black Flag.

We appreciate this ongoing issue is frustrating for those who have purchased the content as add-ons and whom have purchased certain editions of the game specifically to access this content, but have then been unable to do so.

At this moment in time, this issue is still being investigated as a high priority matter with the team.

Given that the investigation is still ongoing, we cannot currently provide a particular date or time frame in which to expect a fix, however progress is being made towards restoring access to this content for all players.

We sincerely apologize for the ongoing inconvenience caused and will continue to keep you in the loop with information on this when it becomes available to us.

Thank you for your understanding and your patience.

- Ubisoft Support

[Malmonoi]

引用自 333hronos：

引用自 Malmonoi：

Has anyone had their dlc access fixed?

It seems like Ubisoft Support has been doing a whole lot of nothing over the past year.

Except insisting they're working on fixing something that apparently is beyond their ability.

The problem of not activating add-ons from the Season Pass has been around for many years, more than 6 years for sure, judging by the forums on Steam and Ubisoft (just try search for "Black Flag how to activate Aveline / Freedom Cry add-ons" etc).
Ubisoft technicians can't figure it out once and for all, for all customers.

There are various purchase options and Ubisoft needs to check and fix them all:
> Base game + dlc
> Base game + season pass
> Deluxe + dlc
> Deluxe + season Pass
> Gold edition (appeared on steam since 2021)

Every year, hundreds of people are faced with the fact that they cannot access their purchased content.

I ran into this issue too when I bought the Deluxe Edition + Season Pass and I didn't get access to the Freedom Cry DLC and other Season Pass content in-game.

Here's what I found, and what helped me - patching save files:
1. https://discussions.ubisoft.com/topic/101810/freedom-cry-dlc-not-showing-in-ac4-black-flag-on-pc/2?lang=en-US (post from Aug 2 , 2021, 12:49 AM)

Add. information:
2. https:// /forums.ubisoft.com/showthread.php/1459684-Assassin-s-Creed-IV-Black-Flag-Season-Pass-Problem?p=15421131
3. https://forums.ubisoft.com/showthread.php/1459684-Assassin-s-Creed-IV-Black-Flag-Season-Pass-Problem?p=15448620

Perhaps this method will help you bypass the incompetence of Ubisoft.

Didn't work. Be proud though, you've done more than Ubisoft support ever did.

If this problem has been happening on and off for so many years, Steam should remove Black Flag from the Steam store completely.

[Kuraishi]

Yep, add me to one of the suckers on this list, realized that I played through all of Black flag without the season pass which I paid for.

[Malmonoi]

引用自 Kuraishi：

Yep, add me to one of the suckers on this list, realized that I played through all of Black flag without the season pass which I paid for.

Don't give up and don't let up on Ubisoft Support. They sent me a new CD Key for gold edition. Too bad it was invalid.

[Gangor]

UBISOFT?!?!?! Any fixes? I just purchased Steam's gold edition of the game, even though i have the base game, just to be able to play freedom cry on steam, and yet... it still doesn't work. There is still no fix? How have we gone almost an entire year and there is still no fix? And people can still buy the gold edition on steam while steam KNOWS there are issues like this. I was told BY STEAM to buy the gold edition in order to play freedom cry (that and the standalone version) and so guess what I did! I bought it and I STILL can't play the DLCs or see any of the new content that came with the gold edition. I'm not even sure that steam will give me a refund at this point even though I just bought the gold edition YESTERDAY.

[Malmonoi]

Gangor.

Ubisoft did some things a while back and screwed things up, I don't know what they did but I hope it doesn't happen again.

They made changes that fixed most issues but some out there have issues that persist. If you have problems getting content to work, submit a support ticket on Ubisoft's website so they know that your having these problems.

That's what I had to do and they eventually, after some back and forth, got it working again.

[Gangor]

Malmonoi,

Yeah, I went back in this thread and read everyone's comments. I'm glad you got yours fixed through ubisoft support. Steam did in fact refund my purchase, which is good, but I do really wish it would have just worked. Before, I purchased the Freedom Cry Pack DLC on steam, around January of 2021 and that didn't work. However, because I had a considerable amount of hours in the game, I couldn't get a refund and so steam told me (sometime this past summer) to either buy the Gold Edition of the game (on steam) or the standalone version. I don't want the standalone version because I want to make sure that my achievements on my ubisoft connect account count in Black Flag so that's why I either want the season pass or some way to play Freedom Cry within Black Flag. So yeah, fast forward to yesterday, I purchase the Gold Edition on the last day of the Autumn Sale and nope. DIdn't work again. I did all the tricks that people tried like not keeping two factor authentication, uninstalling and reinstalling the game, verifying game files, making sure all the keys were authenticated in connect, etc.

I'll probably keep tabs on this thread and seemingly, when the issue has been resolved, I'll see about picking it up on steam.

Or.... I just wondered if people who purchased the DLC or Season Pass through Ubisoft Connect are having these problems as well? Through their own storefront? Because if they aren't, maybe I should wait until Christmas time to see if it goes on sale and just get it from ubisoft.... Hmmm potentially a workaround?

[Malmonoi]

The problems Black Flag has had seem to be about the digital licenses assigned to people's accounts.

To my understanding, any time you purchase the game and/or purchase again, you'll have a new license attached to your account. I'm guessing that a license may be conflicting.

Ubisoft issued me a new key and then, when it still wasn't working, told me that they removed a "template" for an older copy of the game they thought was conflicting with my steam version. Then it was working correctly.

I waited about 7 months for Ubisoft to get my copy of the game working on steam. At the time, they had rework a bunch of stuff and fix individual accounts still effected. I know how frustrating this is. They'll get it working. It's only a matter of time.

[Gangor]

Nice! Yeah, that makes sense. I'm going to wait until the next sale and perhaps try this again, this time using Ubisoft support. Still not sure whether to buy it on steam or just buy it on Ubisoft connect store if the problem is the steam key and the ubisoft key conflicting..

[⛧Perdurabo⛧]

引用自 Ubi_TheBerry：

At this moment in time, this issue is still being investigated as a high priority matter with the team.

We don't want to know how long we should have to wait if it is normal priority then huh.....

This might be a helpful tread for those who bought "Freedom Cry" as seperate DLC on steam:
https://steamcommunity.com/app/242050/discussions/0/5965578747692164654/

[Xarano]

I had this resolved for me today.

I had purchased the retail standard physical edition of the game when it came out.
Then years later, I purchsed the standard edition on steam along with the previous "Season pass" bundle, before they upgraded it to the "gold edition".

Ubisoft support removed the physical licences and the standard edition licences from my Ubisoft account, and provided me with a steam Gold edition key.

Once I opened the game, it recognised the correct licence and unlocked the season pass content :)

[Teo]

引用自 Xarano：

I had this resolved for me today.

I had purchased the retail standard physical edition of the game when it came out.
Then years later, I purchsed the standard edition on steam along with the previous "Season pass" bundle, before they upgraded it to the "gold edition".

Ubisoft support removed the physical licences and the standard edition licences from my Ubisoft account, and provided me with a steam Gold edition key.

Once I opened the game, it recognised the correct licence and unlocked the season pass content :)

Hello I'd like to ask. I currently have one gold edition key.

Am installing the game right now, but went ahead and activated the key on my Ubisoft Account. Will I still be able to get all of the content?

[Xarano]

引用自 Teo：

Hello I'd like to ask. I currently have one gold edition key.

Am installing the game right now, but went ahead and activated the key on my Ubisoft Account. Will I still be able to get all of the content?

If you didnt have any other edition, like the previous 'standard edition' or 'deluxe' then you should be okay.

[Teo]

引用自 Xarano：

引用自 Teo：

Hello I'd like to ask. I currently have one gold edition key.

Am installing the game right now, but went ahead and activated the key on my Ubisoft Account. Will I still be able to get all of the content?

If you didnt have any other edition, like the previous 'standard edition' or 'deluxe' then you should be okay.

Update.

Downloaded the game today, everything works without even needing to start the story. Hopefully when I get around to installing it again nothing bad changes

[Heartbeakers]

The game does not see the DLS and the Kenway fleet does not work!

Some additional content for money (Freedom Cry and all sorts of additional tasks) does not work in the game, although multiplayer works + Kenway's fleet does not work, this is what he writes: Unfortunately, the Ubisoft server is not available at the moment. Please try again later. More information on the website http://support.ubisoft.com.
I have already contacted the Ubisoft support site 4 times! And they told me that they knew about this problem and that they were trying to solve it. But for 2 years no one helped me. Here is my access code: 16462661. Помоги заебал

[Abelhawk]

Heyooo. Just downloaded the Gold Edition (only wanted the season pass but that option wasn't available), and it downloaded correctly and said that the key was successfully added to my account... but no Freedom Cry when I open the game and no evidence that the DLC is installed. Is the consensus that the only thing to do is contact Ubisoft?