Activation key doesn't work

[Chicken Salad]

Just bought this game since it was on sale and it tells me to copy the key and paste it on ubisoft connect. I do that and it tells me the key is invalid. Why? Is it possible that Steam gave me an invalid activation key?

[Wyaarch]

I had the same issue and just refunded the game.

[Chicken Salad]

Originally posted by ArcherGuyy:

I had the same issue and just refunded the game.

Yeah I'm gonna do the same. It seems like everyone who bought the game in the last couple hours is having this issue. I doubt Steam or Ubisoft will help with it.

[76561198412668683]

Hey folks,

This issue is under investigation by the Assassin's Creed team.

Apologies for any inconvenience caused.

In the meantime, could you please reach out to us via the {LINK REMOVED}support website by opening a live chat session or through our social media accounts on {LINK REMOVED}Facebook and Twitter with an image of the key and the proof of purchase of the pack you are trying to redeem?

Thanks!

- Ubisoft Support

[TOmashCZ]

I tried to reach you. Succesfully. No solution. Just: We are working on it... Thanks for nothing

[NT]

I am shocked you guys still don't know how to sell a game A-M-A-Z-I-N-G

[Chicken Salad]

Originally posted by TOmashCZ:

I tried to reach you. Succesfully. No solution. Just: We are working on it... Thanks for nothing

Exactly. I try reaching out to Ubisoft support but get no response. Their "live chat" is a just a bot. What a joke.

[quanotilho420]

Originally posted by GoallessAtrocity:

Originally posted by TOmashCZ:

I tried to reach you. Succesfully. No solution. Just: We are working on it... Thanks for nothing

Exactly. I try reaching out to Ubisoft support but get no response. Their "live chat" is a just a bot. What a joke.

Me too, ubisoft is a joke

[Yadom]

Exactly my problem! The product code is not working.

[SCRATCH__MAN™]

I contacted the ubisoft live chat support and they asked for my CD key details and after almost 12 hours my game works with using the same CD key that was facing issues in Ubisoft Connect.

[76561198412668683]

Thanks for the updates on this thread.

This issue has now been resolved.

Please do let me know if you're unable to activate the game.

- Ubisoft Support

[I Love Milfs]

i just purchased the game and it says servers currently unavailable but i am online and able to play multiplayer games in the ubisoft connect, do you have any solutions or is this just a bug that your trying to fix?

[kobe]

They have no specific timeline on resolving this issue, might as well refund the game. Black flag is a good game but the issue started march of last year, ubisoft is the problem.

[Ubi_TheBerry]

Hey guys,

Thanks for reaching out - the most recent instance of this issue should now have been resolved.

As this thread is from 2021, I'll be locking it from here on, but we have a current thread on the issue here to report any issues you may still have.

Thank you!

- Ubisoft Support