Ubisoft connect not accepting my steam CD keys?

[Rayne]

Can someone help? I just bought the game, and after it finished downloading, it now is asking me to add my keys to ubisoft connect. But it won't let me past them, and entering them in, both wish dashes (-) and without, it won't accept them. Could I get some help?

[xXDARK777STARXx]

ubisoft support just told me to watch the forums and there was nothing i can do at the moment to fix this ..... now either this is true or the person was too lazy to give a sh+t to help me ... what a joke

[kaspaaar]

Originally posted by UbiRedbeard:

Thanks for the updates on this thread.

This issue has now been resolved.

Please do let me know if you're unable to activate the game.

- Ubisoft Support

Well I'm glad it works for some people.
Unfortunately it still doesn't work for all, myself included.

My story:
- I bought AC4 Black Flag Standard back in 2020, but installed it only recently.
(purchase made on Steam)
- I've just activated it with the standard key in Uplay Launcher and launched the game just to verify if the install works
(@Ubi: what an inconvenient idea to use additional software btw)
- The sale on Steam started, so I bought the Season Pass for a better experience
- The DLCs downloaded on Steam
- I launched the game and nothing, still vanilla AC4
- Copied the Season Pass key from Steam and pasted into Uplay's "Activate Key"
It seemed as it registered - no real confirmation appeared, but no error either.
- Still no DLC content in-game.
Checking integrity didn't help, reinstall didn't help.
- Trying to paste the same key into Uplay or within the game returns the error saying that "the key is already activated for this account".
Well then it should work now, huh? But no.
- Tried contacting Ubi support - ticket: 14322328.
Long story short they told me that Steam is responsible and that the keys don't match.
How come? I bought them both here on Steam, so I am at a loss.

Ubi-Scxr (18/03/2021, 11:34:28): Your recent copy does not match your Season pass, as it's on Steam, while the Season pass is Ubisoft connect version.

Please contact your retailer for a possible refund.

- Steam support has offered me a refund, sure, but that's not the ask really.
What I wish for is the game with the DLCs working.

Summing up, it's not a very convenient place to be, stuck between two support teams unable to get at the root of the problem.
Can you please communicate between yourselves and sort this out?

Cheers!

P.S. I got literally all installments of Assassin's Creed bought here on Steam besides Valhalla and each one of them works well, all DLCs are where they should be.

[Scooby Jew]

same problem fix it or return my money

[Blaei ⁧⁧V4]

Originally posted by UbiRedbeard:

Thanks for the updates on this thread.

This issue has now been resolved.

Please do let me know if you're unable to activate the game.

- Ubisoft Support

Problem happened again, ubisoft connect is not willing to give the content, connected the keys and did everything. Cannot contact for a refund since it is pass the 14 day/2 hour limit.

[UbiGinge]

If you're still experiencing this, can you please contact us privately on either Facebook[ubi.li] or Twitter[ubi.li] so we can look deeper into this.

- Ubisoft Support

[terrillmead0282]

If any of you are still having this problem, I just clicked on the gear/settings button to the right. At least for me, it had an option to look at the cd key, so I copied it and pasted it when Ubisoft asked me for a cd/activation key.

[FoldableChair]

i bought and downloaded black flag, and brotherhood 2 days ago brotherhood took the key just fine and i can play it but black flag refuses to work. i noticed that this is a year old and it says that the issue was resolved but i still cant play black flag

[svoMMerton]

write to support

[Ubi-Sigma]

Hello FoldableChair!

Thank you for your message regarding your issue to launch Black Flag. In order to investigate your issue I could advise you to contact us via E-mail/Chat [www.ubisoft.com], Facebook [www.facebook.com] or Twitter .

This way, we will able able to look into it further in all confidentiality of your account's data.

- Ubisoft Support

[Chaos_Bringer123]

Originally posted by UbiRedbeard:

Thanks for the updates on this thread.

This issue has now been resolved.

Please do let me know if you're unable to activate the game.

- Ubisoft Support

Issue has happened again

[svoMMerton]

Originally posted by Chaos_Bringer123:

Originally posted by UbiRedbeard:

Thanks for the updates on this thread.

This issue has now been resolved.

Please do let me know if you're unable to activate the game.

- Ubisoft Support

Issue has happened again

write to support. They'll activate it for you there

[svoMMerton]

Originally posted by svoMMerton FAIL:

Originally posted by Chaos_Bringer123:

Issue has happened again

write to support. They'll activate it for you there

so as not to wait for this problem to be fixed

[Ubi-WheelyDuck]

Hey guys,

Thank you for your continued updates in this thread.

Please do not hesitate to reach back out here if you have further trouble.

- Ubisoft Support

[svoMMerton]

Originally posted by Ubi-WheelyDuck:

Hey guys,

Thank you for your continued updates in this thread.

Please do not hesitate to reach back out here if you have further trouble.

- Ubisoft Support

Thank you. That you don't throw this thread.