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The eligible titles for the Loyalty Rewards Program in Assassin's Creed IV: Black Flag are as follows:
Assassin's Creed 2
Assassin's Creed Brotherhood
Assassin's Creed Revelations
Assassin's Creed III
If one of the games above has been played, you get the Altair costume, if two games have been played, you get the Ezio costume, and if three games have been played, you get the Connor outfit.
I would recommend launching three of the Assassin's Creed games that you have and play each of them for about 10 minutes. Hopefully in doing this it will resync the data with your Ubisoft account. After doing this try launching Black Flag again. If the outfit still doesn't unlock then unfortunately there is nothing else we can do as we are unable to manually unlock the outfits for you.
- Ubisoft Support