I forgot my Ubisoft game account

[太子炳ocean]

so I can't play the game through steam, what can I do?

[Salt Strider]

Did you, or is Ubisoft having issues again? Ubisoft has a tendency to fail and won't recognize existing accounts. It's happening to me right now, I've been playing Odyssey for a year now and about three days ago I tried to hop on and it told me that my username/password cannot be found and sends me an error message. It's fine though, I've been thinking about dropping Ubisoft and their ♥♥♥♥♥♥♥♥ anyway.

[Salt Strider]

But, if you still can't get it to work, there should be a link somewhere that you can click that says "I can't remember my username/password" and they should send you an email.

[Red Rum]

it works well .and if you lost password .. ect ect .. then just get new one or get the password back with your email .. no problem .. but ...... i had same problem and and got my account back but lost all memory in game but still have all achievements ..

[Red Rum]

Originally posted by Sir_Smokes_Alot:

it works well .and if you lost password .. ect ect .. then just get new one or get the password back with your email .. no problem .. but ...... i had same problem and and got my account back but lost all memory in game but still have all achievements ..

over 180 hours in game .now i have to start all over again ,, but i start with all achievements unlocked

[太子炳ocean]

Originally posted by ThirdGen:

But, if you still can't get it to work, there should be a link somewhere that you can click that says "I can't remember my username/password" and they should send you an email.

I forgot all my email and password So I was think Can I get my Ubisoft account back through steam game?

[太子炳ocean]

Originally posted by Sir_Smokes_Alot:

it works well .and if you lost password .. ect ect .. then just get new one or get the password back with your email .. no problem .. but ...... i had same problem and and got my account back but lost all memory in game but still have all achievements ..

I lost my account and Forget everything

[Ubi_TheBerry]

Originally posted by Nick chen:

Originally posted by Sir_Smokes_Alot:

it works well .and if you lost password .. ect ect .. then just get new one or get the password back with your email .. no problem .. but ...... i had same problem and and got my account back but lost all memory in game but still have all achievements ..

I lost my account and Forget everything

Originally posted by Nick chen:

so I can't play the game through steam, what can I do?

Hey Nick chen!

We may be able to assist you in recovering your account, however not over the public forums.

Could you please contact us directly via our Support Site[ubi.li] or you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

When doing so, please include;
- Any alternative email addresses or usernames you may have used
- A screenshot of the following folder; Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
- Your Steam ID[www.ubisoft.com]

We'll see what we can do.

Thank you!

- Ubisoft Support

[太子炳ocean]

Originally posted by Ubi_TheBerry:

Originally posted by Nick chen:

I lost my account and Forget everything

Originally posted by Nick chen:

so I can't play the game through steam, what can I do?

Hey Nick chen!

We may be able to assist you in recovering your account, however not over the public forums.

Could you please contact us directly via our Support Site[ubi.li] or you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

When doing so, please include;
- Any alternative email addresses or usernames you may have used
- A screenshot of the following folder; Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
- Your Steam ID[www.ubisoft.com]

We'll see what we can do.

Thank you!

- Ubisoft Support

I'm sorry I can't access youtube, Twitter or Facebook.
Can you tell me your email ? But I can send email requests.

[Ubi-Keo]

Originally posted by Nick chen:

Originally posted by Ubi_TheBerry:

Hey Nick chen!

We may be able to assist you in recovering your account, however not over the public forums.

Could you please contact us directly via our Support Site[ubi.li] or you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

When doing so, please include;
- Any alternative email addresses or usernames you may have used
- A screenshot of the following folder; Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
- Your Steam ID[www.ubisoft.com]

We'll see what we can do.

Thank you!

- Ubisoft Support

I'm sorry I can't access youtube, Twitter or Facebook.
Can you tell me your email ? But I can send email requests.

Hi Nick,

If you are unable to access Twitter or Facebook then please contact us directly via our Support Site[ubi.li] as we do not have an email address that you contact support on.

- Ubisoft Support

[Fatihdmrcn]

Did you solve your problem?

[Ubi-Galaxy]

Originally posted by Fatihdmrcn:

Did you solve your problem?

Hello there, if you're having account related issues that prevent you from accessing the game, please get in touch with our email team here[www.ubisoft.com] as they have the tools to investigate this further and provide the best solution for you.

Should you need further info, feel free to get back in touch with us.

Thank you very much.

- Ubisoft Support

[On1cc]

Originally posted by Ubi-Galaxy:

Originally posted by Fatihdmrcn:

Did you solve your problem?

Hello there, if you're having account related issues that prevent you from accessing the game, please get in touch with our email team here[www.ubisoft.com] as they have the tools to investigate this further and provide the best solution for you.

Should you need further info, feel free to get back in touch with us.

Thank you very much.

- Ubisoft Support

Hi, I had a question as I'm trying to send a support ticket for a hacked account on the ubisoft support page. how do I take a screen shot of A screenshot of the following folder; Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership. when I open this file with notepad theres only gibberish hieroglyphic. They say the support response takes weeks so I just wanted to get it right.
Thank you

[太子炳ocean]

Originally posted by Fatihdmrcn:

Did you solve your problem?

I remembered my email and retrieved it