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I have submitted a ticket with Ubisoft support and I am still waiting to hear anymore than an automated reply. I have also abandoned playing in favour of planet coaster now, until I hear back from Ubisoft.
Sorry I can't be more helpful right now.
I already had NFS 2015, and I bought The Crew mainly for the extreme cars and features, so it is really disappointing to not be able to access these features.
CAU contains all the content from Wild Run and CAU only.
When I didn't own Wild Run the game had The Wild run splash screen. That's because the update, wild run was available for purchase through the game. I think the base game had some bug fixes around the same time. The updated splash was to reflect the version title.
Which platform did you buy a pre-owned copy of The Crew on? If it was a console then generally you have to buy the DLC separately so the devs still earn money on secondhand games.