Exception Code 0xC0000005

[japan2111]

I have a problem launching my TS. Whenever I try to do it, I get a message with the above exception code and info 'Out of Memory'.
The trouble started more than two months ago - before that I'd had my laptop upgraded with a new SSD hard-drive and RAM extended to 12 GB. I had to reinstall TS, which was successful and the game ran smoothly, even when I added some third party add-ons that I had had on the previous hard drive. However, when I decided to restore all my WS subscriptions (I guess it must have been a few hundred scenarios), the whole thing crashed. I tried deleting all the subscribed WS content from my account (from the Steam level) and I also tried reinstalling TS. Neither of them worked. The "Out of Memory" note doesn't seem to me to be the real cause of the problem - as I said, the hard drive is new, and I still have about 1.5 TB free space on it, the RAM has also been increased (from 8 GB).
Additionally,I have problems registering at customer service (dovetailgames.kayako.com), since their activating codes for my account do not reach me and this is why I'm writing it all here. Can anyone advise me what to do to retore access to the game?

[Phase3]

This is the only way that I know that completely removes WS scenarios.
Unsubscribe and delete Workshop Items – the correct way
• If it is to do with workshop scenarios and/or a corrupt scenario database try this:
• This is for errors that occur where TS20XX is loading, checking, verifying the scenario database on start – up.

NB: Verifying the game files won't fix a WS scenario problem.

1. Open Steam and highlight Train Simulator.
2. Click on The Workshop Tab
3. Click Browse then Subscribed items.
4. Individually unsubscribe each scenario or choose Unsubscribe all to get rid of the lot.

TS-Tools (RW-Tools) Option:
• Just because you have unsubscribed WS scenarios via STEAM does not mean that they have been removed from your computer.
• Invest in the FREE TS-Tools and remove them route by route - they are colour coded - blue.

Additional method to check:
1. To delete all WS scenarios from your computer, navigate to \STEAM\steamapps\workshop\content\24010 and delete every file and sub-folder in that folder.
2. DO NOT DELETE the \24010 folder itself
3. (If you want to keep any or all scenarios then copy the contents first to a safe place before deleting the files and then reinstall once your error is fixed.

Rebuilding the Scenario Database
Even after removing all WS Scenarios you may have a "corrupt" scenario database and that can easily be rebuilt:
Close TS and navigate to: \STEAM\steamapps\common\RailWorks\Content and delete/rename the following 4 files:
• SDBCache.bin;
• SDBCache.bin.MD5;
• RVDBCache.bin;
• RVDBCache.bin.MD5;
Restart steam and TS
If not to do with WS scenarios - ignore this!
Restart steam and TS

[japan2111]

Originally posted by Phase3:

1. Open Steam and highlight Train Simulator.
2. Click on The Workshop Tab
3. Click Browse then Subscribed items.
4. Individually unsubscribe each scenario or choose Unsubscribe all to get rid of the lot.

This doesn't work - there are no subscribed scenarios in this location. I deleted them before

Originally posted by Phase3:

Tools (RW-Tools) Option:
• Just because you have unsubscribed WS scenarios via STEAM does not mean that they have been removed from your computer.
• Invest in the FREE TS-Tools and remove them route by route - they are colour coded - blue.

I tried that, unfortunately the only site where I could find it, http://www.agenetools.com/downloads.html had a corrupt version of the software which couldn't launch because of missing files

Originally posted by Phase3:

Additional method to check:
1. To delete all WS scenarios from your computer, navigate to \STEAM\steamapps\workshop\content\24010 and delete every file and sub-folder in that folder.
2. DO NOT DELETE the \24010 folder itself
3. (If you want to keep any or all scenarios then copy the contents first to a safe place before deleting the files and then reinstall once your error is fixed.

When I navigated to this location, I couldn't find the '24010" folder. Could it have been deleted automatically?

[pjohnandlyns]

Give this a try for TS-tools.
www.agenetools.com then TS-Tools and Downloads tabs.

Hope this helps.

[japan2111]

Originally posted by pjohnandlyns:

Give this a try for TS-tools.
www.agenetools.com then TS-Tools and Downloads tabs.

Hope this helps.

No, as I said, this doesn't work - corrupt files.

[pjohnandlyns]

That's very strange because it works for me using Chrome. I clicked the link in your reply and I clicked the link I gave and it works also. When it loads I see a picture of one of Mike Simpsons dogs and the tabs are above that.
Could it be your browser that's the problem if different from Chrome.

Hope this helps.

[japan2111]

Originally posted by pjohnandlyns:

That's very strange because it works for me using Chrome. I clicked the link in your reply and I clicked the link I gave and it works also. When it loads I see a picture of one of Mike Simpsons dogs and the tabs are above that.
Could it be your browser that's the problem if different from Chrome.

Hope this helps.

I tried downoloading via Chrome too. It's the same old story. When I try to run TS-tools what I get is this message:

Run-time error '339':

Component 'TABCTL32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid.