GIGABYTE GEFORCE GTX 1080 issues

[Mutley]

Well that was money well spent, NOT :-(

Anybody able to help? I have just shelled out a small fortune on a GTX 1080 and carefully installed it. It all seemed to be okay and then it came up with the error shown below....

Windows has stopped this device because it has reported problems. (Code 43)

Device manager still shows it as a GTX 1080 but not working properly and all I have is one display working and 800x600 resolution. I've looked online and there are all sorts of different suggestions and it appears to be a common problem. Not too good for a card that costs £600. I've tried all sorts of things now and still no joy. I'm worse off financially and computer wise than I started and currently tearing my hair out.

If anybody has had the same problems with this card and solved it then any advice and help would be greatly welcomed.

For info......my specs.

Offending card is a Gigabyte GeForce GTX 1080 Xtreme Premier Pack Edition

Windows 10 Pro 64bit.
Sabertooth Z77 motherboard
32Gb Ram installed
i7 3770k processor at 4.2Ghz
Operating system installed on 256Gb SSD
Data on 256Gb SSD
Steam games on 1Tb SSD
800watt PSU

Thanks in advance.....

Martin

[Glenn]

Nothing I know of personally. A few quick searches on google came up with the idea that it COULD be connected to an overclocked GPU. Some have also suggested that a motherboard bios update has cured it for them. Here is a couple of bits that might help>

https://www.drivereasy.com/knowledge/solved-nvidia-code-43-windows-has-stopped-this-device-because-it-has-reported-problems/

https://www.youtube.com/watch?v=UR8X41RBC34

[Mutley]

Thanks Glenn. I think I should have saved my money. I've spent all day going round in circles and now Windows 10 has crashed and the only way out is a reinstall. I'll have a look once I have a computer that works. It's a total mess now.

Not a word from the place I bought the card from of course. They've got £600 in the bank so they're hardly going to be interested now.

[Glenn]

Been there, done that! Wish you luck.

[Chicken Balti]

โพสต์ดั้งเดิมโดย Mutley:

Thanks Glenn. I think I should have saved my money. I've spent all day going round in circles and now Windows 10 has crashed and the only way out is a reinstall. I'll have a look once I have a computer that works. It's a total mess now.

Not a word from the place I bought the card from of course. They've got £600 in the bank so they're hardly going to be interested now.

Hello, as Glenn sugested, if you can get your PC up and running, try up dating your motherboard BIOS first, if required, through there support pages. Also make sure you have the latest drivers for your new 1080, go to Nvidia's site and check. Always best to remove your old GPU drivers first, before installing new ones. I would also check the new GPU is seated properly in it's slot, they do get dusty and sometimes that dust enters the slot when pulling the old GPU out or inserting the new card.
Best.

[Mutley]

The computer was so close to going out the window and I live 6 floors up so would have made a real mess of the car park. Nothing seemed to work and even reinstalling Windows 10 was crashing. I have gone back to good old faithful and installed Windows 7 from scratch. I am now slowly rebuilding it. I haven't yet attempted to install GTX1080 drivers so it's simply running with one monitor on generic drivers but even that's an improvement on what I was getting as I can use 1080p resolution and the machine is stable and fast. I'll research the Bios for my motherboard first before taking the plunge. I think as the card is installed and the monitor plugged into it and working, that it must be okay and clearly my motherboard is still okay as I am now up and running again with Windows 7. This has taken me all day and lots of swearing. Still not out of the woods just yet, but getting there.

Thanks to both for taking the time to look into things for me. Much appreciated...

[JPS]

As already mentioned, update the BIOS. The other thing that comes to mind on that board/chipset is you might have to manually set the PCI-E card slot speed, in the BIOS. Or set it to Gen1/Gen2, something like that.

[Mutley]

From what I can tell the BIOS is up to date. The PCI settings are set to auto built I changed it to Gen1 and the port is auto but does as 16x. Just attempting to install the display drivers now. It's the moment of truth I guess.

[Mutley]

Going round in circles. Can't get the 1080 to work with its own drivers. Any attempt just crashes the machine. Even a Windows update rendered it useless and I had to go back to a restore point before just to get it to work again.

I still don't know if it's the card or the motherboard or both but I can't even get it to work properly with my old graphics cards now. At present the whole lot is fit for the bin.

I only bought the 1080 card for TSW, wish I hadn't bothered. Can't even play TS2017 now let alone TSW.

[Glenn]

Maybe it's starting to look like a motherboard problem then (if older cards not working). At least they can be replaced for a fraction of the cost of the GTX! Maybe if you do decide to replace the 'board, try and go for one without integrated graphics next time as that may, possibly, perhaps be causing some kind of confusion with the GTX drivers? Just a thought.

Sometime over the next couple of months, I plan on doing a complete new build from the ground up. I will try to avoid 'boards with integrated audio (if such a beast exists!) as even they have caused me nothing but problems in the past. Currently using an Asus M5A97 EVO R2. The onboard sound worked fine for about 2 weeks. It has never worked since, yet often causes conflicts with my PCI Soundblaster card. I see no reason why similar problems could not occuur with onboard graphics as well. Maybe I'm just an old cynic. Trust no-one (or no-THING).

[Glenn]

I also just added a post here that is another suggestion to your problem> http://steamcommunity.com/app/24010/discussions/3/135511027322282686/

[Mutley]

Sounds like you have big plans ahead. I wish you luck with that. I was tempted to upgrade mine before buying the graphics card but looking into it, there was not too much of a problem with the i7 3770k. It still holds it's own. Well that's what I was told. Apparently it shouldn't bottleneck the graphics card too much.

I need to do some more reading as I thought the card was capable of running a maximum of 4 monitors but I can only get 3. Unplug one and another comes back. 3 is better than one in low res though and I am smiling again.

Now do I tempt fate and see about getting Windows 10 back somehow or do I be pleased with what I've got and stick with Window 7 lol. I own Windows 7 so can install it from the DVD when ever it goes wrong. Windows 10 is an unknown as never owned the software on DVD, But I am already missing the Windows 10 UI.

[Mutley]

TS2017 crashed the computer to Blue screen of death. Something's still not quite right.

[Glenn]

Hmm..... Only TS crashing it? Guess you have tried running other 'stuff'?

[Chicken Balti]

Hello Mutley, I would advise not trying to run 3 monitors whilst trying to sort out what is wrong. Just run one at 1080p resolution and plugged into your 1080 using a Display Port lead if possible, rather than HDMI. DP leads allow correct default settings to be used. HDMI leads can cause problems.
Keep things simple until the problem is found.
I would strongly suggest taking out your new card first and checking your motherboard slot is clean along with the cards conector, also check your memory modules, you might have dislodged one when installing your 1080.
Did you check your motherboard support site for any BIOS updates that might be needed to support win10 or new GPU's?
Don't use the GPU drivers that came with it, they may well be out of date. Use the Nvidia support page to get your correct most up to date driver.
I doubt your new 1080 is to blame directly, more something has changed on your PC that it can't handle.
Best.

[Mutley]

I don't really play any other games so no sure. I've just managed to get back into Windows again. It got stuck in a blue screen loop for 20mins. Still not right but getting there. I guess at least I know the card and motherboard are okay. This can only be driver issues. It's confusing as to get it working I downloaded the drivers direct from Gigabyte but it's now already saying there are updates available. I'm reluctant to install them as I could be back to square one.