Train Simulator Keeps Freezing & Crashing

[calebdonnellphillips]

When I go to load Train Simulator, it keeps freezing and crashing. I get a notification, saying: "Saved Dump File to 'C:\TempDump\v58.3a.dmp'" and another one saying that Railworks.exe has stopped working & Train Simulator closes.

I contacted Dovetail Games and after I provided them with the crash dump file, and a LogMate report, I got a response that it appeared that the problem was a memory problem, and that I should verify the game files, which I did and it still didn't fix the problem.

I should probably note that this started after I downloaded a couple of Steam Workshop scenarios, and I'm not sure if that has effected my computer's ability to run the game.

Any ideas of how to fix this problem?

[OldAlaskaGuy]

Post your system specs. We need to know what you are working with. Remove the workshop items that you downloaded and re-evaluate your concern.

[calebdonnellphillips]

Ok the System Specs would be: OS: Windows 10
System Type x64-based PC
Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2201 Mhz, 2 Core(s), 4 Logical Processor(s)
DirectX: DirectX 12
Graphics: Intel (R) 5500

Also, how would one go about removing the workshop items, unless you mean unsubscribing from them?

[GeneralGeldenhuys]

Hmmm, that is very odd for an i5 to have 2 cores. You sure its not an i3?

Intel 5500? You using a laptop? Does it have a dedicated graphics card?

[OldAlaskaGuy]

Un subscribe and if nessary go to the build menu and delete them from there. Look in the scenario folders an search for it. Sometimes un subscribing will not remove a workshop item completely.

[calebdonnellphillips]

@GeneralGeldenHuys: Yeah, it's an i5 & i'm pretty sure it has a dedicated graphics card.

It's worked fine until last week.

@rwday: is there another way besides logging on to Train Simulator & going to the menu that way, as I can't get to the menu the regular way?

[GeneralGeldenhuys]

Originally posted by calebdonnellphillips:

@GeneralGeldenHuys: Yeah, it's an i5 & i'm pretty sure it has a dedicated graphics card.

It's worked fine until last week.

@rwday: is there another way besides logging on to Train Simulator & going to the menu that way, as I can't get to the menu the regular way?

Odd, you say the game worked fine before? But you listed Intel 5500 as your graphics. Intel 5500 is an integrated graphics, not dedicated. Dedicated graphics will be something like NVidia or AMD Radeon.

You say the game keep freezing, may I ask where exactly does the game freeze? Is it in the menu screen or while driving your train?

[calebdonnellphillips]

It's before even the menu screen.

It's the screen before the video highlighting TS 2017.

[Gazza]

I go play and Al get is a Picture of 3 trains and sound it is is making my blood boil
it did the same in 2016 TS

[Chicken Balti]

Hello calebdonnellphillips, you appear to have one of the January launched new Broadwell notebook cpu's with built in graphic's, not a proper more powerful seperate graphics card.
For normal computer use and video playback etc, your machine will work well, however it is not intended as a proper gaming machine, it may handle a few much less demanding older games and light modern games. Unfortunately, your system won't have the much larger memory bandwith required to play TS2017 without problems and random crashes.
TS 2017 is very demanding of both cpu and gpu and requires as much memory bandwith as possible. Low memory bandwith will cause crashes or freezing as you describe.
Sorry to bring you bad news.
Best.

[Felix.AVMP]

Originally posted by GeneralGeldenhuys:

Hmmm, that is very odd for an i5 to have 2 cores. You sure its not an i3?

Intel 5500? You using a laptop? Does it have a dedicated graphics card?

That a mobile i5, actually and it has been common (and borderline fradulent) practice from Intel to sell dual core CPUs with HT (and turbo) as i5s and even as i7s.

And that graphiocs, that is the Intel "Iris Pro" IGP - while it has dedicated framebuffer memory, so it is not extremely bandwith challenged like other IGPs from Intel, it still lacks any dedicated texture, geometry etc. memory and has to place them in main memory - and we are missing information in this regard, it is pretty much possible that the machine in question simply runs out of memory when playing TS2017.

[GeneralGeldenhuys]

Originally posted by Felix.AVMP:

Originally posted by GeneralGeldenhuys:

Hmmm, that is very odd for an i5 to have 2 cores. You sure its not an i3?

Intel 5500? You using a laptop? Does it have a dedicated graphics card?

That a mobile i5, actually and it has been common (and borderline fradulent) practice from Intel to sell dual core CPUs with HT (and turbo) as i5s and even as i7s.

Agree, doucy of Intel to sell i5 or i7 with 2 cores. Always read the technical sheet on any new computer! When AMD Zen will come out, I'm going to switch over from my old i5-3330 to the new AMD 8 core.

[Chicken Balti]

Originally posted by GeneralGeldenhuys:

Originally posted by Felix.AVMP:

That a mobile i5, actually and it has been common (and borderline fradulent) practice from Intel to sell dual core CPUs with HT (and turbo) as i5s and even as i7s.

Agree, doucy of Intel to sell i5 or i7 with 2 cores. Always read the technical sheet on any new computer! When AMD Zen will come out, I'm going to switch over from my old i5-3330 to the new AMD 8 core.

Hello, with respect, your both missing the point. The notebook broadwell i5 with intergrated (improved) graphics and two cores, was developed to provide 'good notebook performance' within normal applications (not pro gaming) with less power consumed. It does that very well, as all reviews confirm.
It is not and never was intended to be a full blown heavy intensive gaming cpu playing demanding games like TS2017. Lighter undemanding gaming with lowered settings, yes, heavy graphics demanding gaming, no.
Some may well not realise that though and will get problems, as our friend here has found.
There is nothing 'dodgy' about developing cpu's to function more effectivly within the applications, including multimedia, they are intended for.
Regards.

[C12]

Tips:

To run the chkdsk of the OS. For more information, please search on the Internet.

TS2017 startup, always hold the state to press the ESC.
If you get a menu, turn off the intro video in the configuration.

[Chicken Balti]

Originally posted by C12:

Tips:

To run the chkdsk of the OS. For more information, please search on the Internet.

TS2017 startup, always hold the state to press the ESC.
If you get a menu, turn off the intro video in the configuration.

Hello C12, good advice for other PC operating problems like corrupt files or not wanting the intro video to run, but this OP problem is simply not having enough computing power to run TS2017 without freezing or crashing.
Best.

[Felix.AVMP]

Originally posted by Chicken Balti:

Hello C12, good advice for other PC operating problems like corrupt files or not wanting the intro video to run, but this OP problem is simply not having enough computing power to run TS2017 without freezing or crashing.
Best.

Sorry, but this makes no sense. OP computer does not have enough computing power to run this game smoothly, but insufficient CPU/GPU will cause slowdowns, not outright crashes.

This game hardly utilizes any advanced instruction sets (which indeed could cause crashes), I suspect, that the most advanced instruction set supported by this game is SSE1 and that is the last century technology, literally - every CPU made in last 10+ years supports this tehcnology and even mobile version of i5 does

There is something else at play here and my prime suspect is the RAM capacity coupled with Intel rather mediocre IGP drivers.

P.S. I my previous post I was merely reffering to the fact, that Intel sells under the very same marketing designation vastly different CPUs - nothing else.