Missing Add Ons

[carysandphil]

When the simulaor was updated to the 2017 version two of my add ons (class 66 and class 08) went missing. I submitted the problem using the prescribed method and had a 'conversation' regarding this issue over a period of a month. The problem was not resolved and the responses to my contacts stopped. Therefore, it would appear that I have paid good money for these assets and have been denied further use of them. Is this fair!!

[Cat]

Are they ticked as installed in your Library? If so, untick them, wait a few minutes and re-tick.

[Growler]

When my TS2012 was updated to TS2014. I lost a whole series of DLC, as I was forced to reinstall the game via Steam (as the annual upgrade broke my game!) On reinstalling I found I'd 'lost' for the old Class 37 pack, the original Class 101 pack, the original Kuju Class 66, the whole Class 08 shunters pack, the original SEC and TestTrak and a number of routes including Castle Rock Railroad, Seebergbahn, North Hedborough, Up the Junction amongst others. In the TS2014 to TS2015 upgrade I completely 'lost' my IOW route.

I also received no help or sympathy. Seems that DTG have in recent years changed the DLCs included associated with the original older versions of the game bought. A reinstall therefore won't necessarily install such products because they seem to have been effectively deleted from at least from some players' Steam accounts as purchased DLCs for the game. I never officially got back the above listed locos from the DTG, I did fortunately manage to salvage them from a full Railworks folder backup I kept on my external hard-drive. Sadly in late 2014 I did loose the IOW completely and was bullied into re-buying the route. I was fuming, and suffice to say I'm still most unhappy this happened.

It's still possible to buy the TS2012 Deluxe retail boxed version of the game which is supposed to have most of the loco/route DLC that disappeard from my game. Thing is install that version and you don't get what is promised on the outside of the box. DTG seem to have permanently stripped out various DLC from some older versions of the game, and they have removed the association of DLC that should be owned via Steam player acccounts; so you install the game (which you now are forced to do via Steam even for the old TS2012) and don't get these particular DLC installed, even though you've paid for them! Those lucky long-standing players that have never needed to reinstall the game seem to be okay. Some of us have been far less fortunate and really hit hard. But yes seems DTG do indeed believe it's okay to take away content that people have purchased, give them no warning they're doing so, no reason being given why they're doing so, and not even any acknowledgement its happening (happened) to certain players.

Good luck, getting your missing locos back (I very much hope like me you had a full files backup, and simply copy the content back into your Railworks folder; that will fix it). However, I'm saddened to say DTG offered me no support whatsover when I was in the same predicament, I was just blanked. And then treated as bitter and twisted when I complained. I sincerely hope if they're listening, they give you far better treatment. All the best!

P.S. And this is coming from someone that purchased 1 x TS2012 Deluxe retail versifon, 1 x TS2012 Deluxe version download, 1 x TS2013 full Steam veresion via Steam + 1 x boxed retail version TS2013, and full Steam download versions of all of TS2014 through to and including TS2017. Plus I even have a retail boxed version of the original RailSimulator!

[JayTwoPointOh]

Hi Guys,

This certainly should not be happening, we will never knowingly go out of our way to remove or limit access to content that our users have paid for.

Contact our support team at dovetailgames.kayako.com and and link this thread in your ticket so that we are better able to track this issue and request that I (Jay) am kept abreast of any developments on this subject.

- Jay

[carysandphil]

Well - that opened a can of worms. I thought I had problems with a couple of DLCs but Growler seems to have a much bigger issue. I've noted the response from James and will go through the proxess of recontacting DLG but don't hold out any hope of a conclusion as the process will be a repeat of my previous attemps - also, I don't know how to link the thread. I will also try the box ticking process recommended by catlingard, thank you for the advice.

I hope Growler takes up the offer from James and is successful.

[C12]

there is a possibility

"Verify Integrity of Game Cache", DL is not done at once. It is leaking.
This has to be repeated over and over.
However, what replaces the .AP is old decompressed and it may malfunction.

Compare the server and client, download the different one.
However, there is a defect that does not check whether there is the downloaded one.


---------------------------
My way is,
C: \ Program Files (x86) \ Steam \ SteamApps \ common \ RailWorks
Rename Assets Assets1
Rename Content Content1

"Verify Integrity of Game Cache"

With the free "folder Compare tool" on the Internet
Compare Assets and Assets1
Compare Content and Content1

If there is nothing, repeat "Verify Integrity of Game Cache"

[C12]

Originally posted by DTG_James:

Hi Guys,

This certainly should not be happening, we will never knowingly go out of our way to remove or limit access to content that our users have paid for.

Contact our support team at dovetailgames.kayako.com and and link this thread in your ticket so that we are better able to track this issue and request that I (Jay) am kept abreast of any developments on this subject.

- Jay

If it is not a license or a thing collected with a problem, similar things are in the past.

For example
1. DTG made purchased items free

[WS] Castle Rock Railroad
[WS] Hedborough North
[WS] Seebergbahn
Testtrak + class 801

2. Requested the wrong price

Train Simulator in Train Simulator 2013 Summer Collection
DTG claimed as a standard version although price is 0.

[C12]

Since there is no reply from DTG, I will write interesting story

In some overlapping scenarios of each package, MD5 (binary level) does not match.

This has a problem on the side of offering.

[Cat]

Originally posted by catlingard:

Are they ticked as installed in your Library? If so, untick them, wait a few minutes and re-tick.

I repeat, have you tried what I have suggested?

[trev123]

I still have everything from RW3 I think it was called in 2010.

[carysandphil]

Hi. Yes I've checked the library to cary out the tick, wait, re-tick option but they don't even appear there. I had this problem before about 2 years ago and got a reply from Steam, as I believe it was known then, and they sorted it, I still have the email which confirmed there was a problem and had sorted it, and they had. This time I had a number of email exchanges then they obviously thought it was too difficult - hence the lack of response from my, now long time ago, last email. I still have the original Railworks boxed CD from when I converted from Train SImulator but even loading that doesn't help. Looks like it's bite the bullet time and either re-purchase or I might get the South Wales Coastal line which has the Schenker and Class 67 included I believe. I just hope this situation doesn't recur when they update again. Thanks for all your suggestions and advice. Unfortunately the only people who can really solve my problem appear to be other wise engaged or just have deaf ears.

Thanks again.

[LucaZoneX]

Carysandphil, have you actually contacted DTG?

TrainSim has been operating on Steam since 2009. Products simply don't 'go missing'. Steam holds all your purchase records and so anything bought, can simply be redownloaded. I have been on Steam since 2003 when it was launched and can still download and play Half-Life2 from 2003.

That is, unless the DLC that has gone missing, wasn't purchased from Steam, in which case you will need to either have the original disc or download, or contact the retailer you purchased it from.

Let us help you.

[trev123]

Originally posted by carysandphil:

Hi. Yes I've checked the library to cary out the tick, wait, re-tick option but they don't even appear there. I had this problem before about 2 years ago and got a reply from Steam, as I believe it was known then, and they sorted it, I still have the email which confirmed there was a problem and had sorted it, and they had. This time I had a number of email exchanges then they obviously thought it was too difficult - hence the lack of response from my, now long time ago, last email. I still have the original Railworks boxed CD from when I converted from Train SImulator but even loading that doesn't help. Looks like it's bite the bullet time and either re-purchase or I might get the South Wales Coastal line which has the Schenker and Class 67 included I believe. I just hope this situation doesn't recur when they update again. Thanks for all your suggestions and advice. Unfortunately the only people who can really solve my problem appear to be other wise engaged or just have deaf ears.

Thanks again.

As already mentioned by Jay DTG, contact them with a link to this thread on http://dovetailgames.kayako.com/

[Felix.AVMP]

You know, three years ago I cought RSC "red handed" as RSC silently removed items from my DLC list and even tampered with my purchase history (which angered me to no avail).

I have proven it, both to DTG and Steam and I can prove it again, if necessary, I kept all the records.

However, I also have to publicly admit, DTG_James was extremely helpful when I was dealing with this mess, so yeah, contacting DTG's support is a good idea nonetheless.

And let me stress another thing - when RSC transformed into DTG, I was extremely sceptical as I viewed this as just another stunt in order to throw everybody of the scent - and though I have still some reservations (and who would not, after all of this?), things changed for the better ever since DTG took over, at least in this regard (there are of course other issues, but that would be off topic right now).