for mac user's, crashing game at the clinic

[billybob thorton]

so when i first start the game i get this message immediately befor the app even opens.

"Only AMD Radeon GPUs are supported.
Graphical issues might occur otherwise."


so ive played this game about 84% through, and when i come to the clinic to get to dr camden, after ive just entered the elevator and get to start the next "level" so to speak, it crashes and this pops up, what the ♥♥♥♥ man.


"crash exit...

[ g_MetalLayer nextDrawable ] returned nil."

[Vogon Poetry]

Given that this game was released for mac and I exceed the recommended requirements, it would appear that I do have a real PC. It also appears that this game is broken on Mac and there is no support to resolve the issue. Shame. I was having fun until the game became unplayable.

[Sunpriest]

Get a real pc <3

[theGeneralRowboat]

Same here just got the game. And if your answer is seriously to 'get a real pc' then you can ♥♥♥♥ right off, I paid 50$ for this game and it ran just fine on my mac until this section in Dr. Cameron's Clinic.

[Sunpriest]

Hahah keep crying <3

[dfuy]

I have the same problem in the Clinic - iMac retina - AMD M395x graphic card.

[𝔇ave]

my question is why are you gaming on a mac? thats like mowing the lawn with a toothbrush.. get a real computer if u want to play games..

[Ceejay]

Originally posted by jesus christ:

https://support.apple.com/kb/SP688?locale=en_US&viewlocale=en_US

this is the mac i have
, and my graphics card is

NVIDIA GeForce GT 755M 1024 MB

Originally posted by uLILgunSISSY =D:

I've a GTX970 in a MacPro-I see menus and a black screen. Yay.

Honest some of the stuff in this thread is just silly.

1. You can game on the mac fine, its all about specs, you can get crap apples you can get crap PC's. So go away pc fan boys, your not helping, and no I do not own a mac. I am pc through and through. I am just not a bigot.
2. The requirements clearly state only AMD gpu's are support so all of you with mac's with nvideas should not have bought the game.

They do warn you on the steam store:-

Originally posted by steam store:

macOS Sierra 10.12.1
Processor: Intel® Core™ i5 @3.20GHz
Memory: 4 GB RAM DDR3
Hard Drive: 40 GB free space
Graphics: AMD Radeon™ R9 M370X (2GB VRAM)
Additional Notes: Only AMD Radeon™ graphics cards are officially supported.

Right there, AMD only.

Those that are having issues with AMD cards, have any of you actually spoken to steam support regarding the issue? What did they say? If you have not, why not?

Edit
===
Re-worded.

[billybob thorton]

literally this^ the video in our mac doesnt support the overload of process in that area, thous causing a crash

[Ceejay]

Originally posted by jesus christ:

literally this^ the video in our mac doesnt support the overload of process in that area, thous causing a crash

Its more likely an underlying driver issue, but apple has to approve driver changes, they do not always implement them on the fly, ususally waiting until the next version of the os (but then another bug may pop up).

It happens with a few games not just this game, for instance with the Witcher 2 on intel chipsets, the devs knew there was a problem, they told apple and intel, apple resfused to do anything about it until el capitan came out, It ran before el capitan but with graphical errors, rendering issues, crashing etc. (not that intel chipsets play it that well now as they are rather underpowered for the game, but at least the can actually see what is going on properly now).

So it maybe something that is fixed in a future os release.

[Rogarth]

There are some profoundly ignorant posts here. Macs can play games fine. If you have a crappy Intel so-called GPU then not so much, and yes the majority of Macs have one, but guess what, so do the majority of PCs. That's the sad world we live in. No, the problem here is simply a programming error on Techland's part. It's also possible it's related to Apple drivers, in which case they should patch the game with a work-around. (If that's the case, it kinda sucks for the programmers, but guess how many untold hours have been wasted programming work-arounds for PC driver bugs over the years?)

Anyway, I'm using an AMD card and encountered this same situation where it freezes/crashes. Very annoying. However, I was actually able to get past this level. Warning: requires patience and a high tolerance for frustration, so if you don't have those, this isn't for you.

First thing, copy the save file. While attempting this level, it's possible to get stuck with a save position that immediately crashes when loading, and if that happens and you have no backup, you're hosed. Hopefully you use Time Machine. The save file is in ~/Library/Application Support/Steam/userdata/70631866/239140/remote/out/save/save_coop_0.sav. (...Yeah.) The "70631866" folder might be a different number for different users? Not sure.

So: at the start (inside the elevator), do not look to the right. Rotate the view a little to the left and basically leave it there. Now you can move out into the level and it won't immediately crash. This means walking backwards/strafing when necessary. Do not look around. Fortunately there's only a little combat in this section so it's manageable. You'll need to go up into some vents, at which point it's OK to look around. When dropping out of the vents, once again do not look in the Forbidden Direction. You'll probably accidentally do that anyway, and have to force-quit the game several times while you're learning what to do here.

Once you're away from the beginning area and it's safely out of view, things become more manageable, since the game no longer immediately crashes if you look at it wrong (literally). However it can still randomly freeze at times. Watch for the save icon and make backup copies of the save file as you go, so you don't have to start over from the beginning every time. However, I was not able to have any workable save files after you get to the part where you need to go into a vent from the offices, so I did have to repeat the stuff from that section onwards several times.

It helps if you have the camouflage skill, so you can avoid combat as much as possible. Also, this might be my brain trying to force order on randomness, but it seems like the crashes often had something to do with the flashlight going out. My successful run involved my flashlight going out while crawling around next to some pipes about halfway through the level, but the game didn't freeze, so I stopped and didn't move for a minute while waiting for it to recharge. I was then able to get to the cutscene at the end of the level with no further freezes. (Leaving the flashlight off seemed to make the freezes more frequent, if you're wondering why I didn't just do that.)

After the cutscene, quit the game and reload. Now you'll be at the beginning in the elevator again, where you can leave the level. I assume the game would probably freeze eventually if you try to go back through the level manually, so I didn't even try.

Like I said, all this is pretty tedious and requires patience, but at least it's possible and it's better than not being able to finish the game. (Assuming there are no more levels that crash like this, of course....)

[deadvaran]

Ive just stumbled on this post due to the same problem. I just want to report that I managed to make some progress into the level by changing the video setting to low and off (apart from texture which cannot go below medium on my computer) So I hope this solves both my and your problems in the long run.

Also, switching the torchlight seems to trigger problems as well especially in the areas with activated sprinklers.

[Rogarth]

Changing the video settings to low never made any difference for me (first thing I tried). Anyway that was the only bugged part and I'm playing The Following now. Still should be fixed...while it was possible to get through that part it was super-annoying....

[celcito]

I have got a MacBook Pro 2017 and the same problem. When "The Clinic" crash the game all times.

[ASC88]

Late 2012 iMac, GTX 680mx. Also had the same problem. Solution was to use bootcamp and play the windows version. Once I got past the Clinic I was able to play on the mac version again.

[ilya]

I have got a iMac (27-inch, Late 2013) (NVIDIA GeForce GTX 780M 4096 MB) and the same problem. ;((((