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tried that too :(
In any case, in that very room, when you enter it, to your left you'll see a table of sorts. Well jump on that and then you will be in range of jumping onto a platform. Once you get on top of it, you can follow it and you'll have to shimmy against the wall past the cell, and then you'll get the tutorial tip that says you can jump from there.
Hope this helps, I was super pissed myself. They should just prevent the character from being to grab on that ledge from the ground floor.
(I am talking about the part where a blind guy in a straight jacket follows you and you have to climb onto the next floor by climbing onto a bed and a guy in wheelchair/chair jumps at you and another guy knocks him over and you go to a ledge, hugging the wall.)