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My no-name generic controller was immediately detected and configuring was perfect; this is rare with Steam games! I exited the game, unplugged my gamepad, re-plugged it, re-launched game and everything was re-detected as it should. Also, The tutorials are all fine (played up to the last one, a little way into Ch.2), but I strongly believe that you should make a quick reference card with the controls; I managed to figure everything out eventually, but some things weren't exactly clear... Maybe its me not using gamepad, in general! But, in any case, I can't imagine why someone on a PC would wanna play TBS with a gamepad! For that matter, and for people who might use mainly the mouse but the gamepad as well, you could have an option that toggles on/off all the gamepad-help tooltips from the various GUI clickable elements (buttons etc).
Below follows a list of gamepad-related things that felt kinda weird to me. I hope the descriptions are clear enough.
Heroes Tent:
-- Activating the "add/remove-item" mini-menu when viewing a Hero stats, e.g. by clicking the "+" button on bottom-left, is somehow tricky to get the aiming right (or I am dumb!)
-- L-stick button-selecting (highlighting) is enabled from some menus, e.g. at point-allocation during promotion or cycling through the hero portraits. However, it is disabled for some other "standard" selections, e.g. [Confirm][Cancel], where the "default" [Cross][Circle] PS4-controller buttons directly apply. It's not a problem and I understand how this is bound to the way the mouse-interface is designed... Just mentioning it.
Battle:
-- Selecting a potential move-to tile (w L-stick) for a Hero --but not executing the move-- and then activating the action-selector (w down-button) leaves the targeted move-to tile activated with the path marked. So, selecting an action e.g. {use-ability, attack} assumes you're already at that targeted tile, and then executes move+action together, with a single confirmation. No worries, as this is just a convention, but it feels contrary to mouse+keyboard experience, where move-then-act (two confirmations) was a "dogma". No bugs there, i.e. everything is executed as it should be, but it's kinda confusing to cascade/batch move+action. See attached screenshot for an Oddleif example.
-- Selection of ARM or STR damage for a unit-attack is highlighted by pointing the L-stick SW or SE, respectively. The L-stick sensitivity is a bit too focused there, e.g. pointing the L-stick W or E doesn't actually work. I understand how that pop-up selector has a "circular-design" to it (so that pointing SW and SE are --in that regard-- natural), but I think moving the L-stick anywhere should cycle through the available options, just like it does with the action-selector pop-up or menus with various buttons.
-- The functionality of some essential buttons was kinda hard to figure out, so maybe they could be better stressed. I am referring to (a) the Left/Right direction buttons to cycle through possible targets of attacks or ability-uses, (b) the generic "cancel" button, i.e. the Circle on a PS4-style gamepad. The latter is used to cancel everything and restore move-to tile to the active-Hero's current location; I had problems with that because once you activate the move-to overlay and point to some tile, you cannot point back to your current tile with the L-stick!
Xbox 360 Wireless
This doesn't seem to work at all for me. The way I understand it is it's supposed to be a radial menu? I've moved my left stick all around very slowly and never get any indication of a selected icon.
It's true that the GUI could be slightly improved though. That's both because if you're using a controller you're likely to be playing on a tv rather than a monitor and because with a controller you can't just hover over something to collect additional info, you have to cycle on all the items on the screen until you get the one you need (in other words it's more time consuming to reach info that is not immediately available on the screen).
Here some small things I would improve:
The text which on the screen could be bigger (or configurable as bigger): TV is not necessarily placed at an ideal distance from couch as is it with monitor/chair combo.
Certain information could be presented more clearly, especially in combat.
For example sometimes when you have several character near each other it's difficult to read the armor/strength indicators right with the iterative character selection mechanism (dpad on all characters). It happened to me more than one time that after maiming all enemies, I'll start to kill them just to realize to late that in the middle of a couple Varls there is a little untouched guy that promptly starts to decimate my guys. Just highlighting better which character is currently selected would be enough, for instance by encasing the portrait on bottom left in a yellow circle instead.
Another example of info that can be presented better is the "enemy in range prediction". When you move a character you have to select a tile. The enemies that are in range for attack from that tile gets a circle at their feet. It's not the most clear way to present that info: again this is something that is difficult to read when you have several characters near each other (and since you can't "cancel last action" you risk to waste a turn). You could paint them red or make a sword appear on their heads/portraits.
I would suggest a wireless mouse instead
Tried a few different controllers, wired, wireless, different computers running Win7/Win8.1/Win10 they all do it. It's definitely the game and not the (multiple) controllers.