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http://myaccount.koggames.com/Elsword/Download?_type=2 (the download link is from: http://elsword.koggames.com/media)
If all else fails, then make a ticket @ https://support.koggames.com
GL!
You could always try reinstalling the game too and see if it fixes itself
Do you know what class you are for Lu and Ain? Maybe it's not too late to change them? Just go to the elwiki and find out what classes you have https://www.elwiki.net
Also are you saying they have their 2nd job class? What class were they before (or even level if you remember)?
Will try to help you out best way we can. Also you can always wait till Elsword does a free job change ticket event. Or try and farm 200M ED to get a job change class ticket in Item Mall