support "What a Deal Pack" DLC

[Impaxt [Ger]]

I bought a Dungeon Defender 2 "What a Deal Pack" DLC
but i dont get items or gems in DD2 ingame or in the ingame mail box.

The Steam information about the chromatic support side is wrong so i try it here.

[The Virologist]

Take a few minutes sometimes. Make sure you are checking the mailbox in the tavern, I've had it where the items don't show on the outdoors mailbox for some reason.

[Impaxt [Ger]]

I bought it 3 hours ago ;) I try the private tavern dont work. Thx anyway xD

[Heller]

Had the same issue, you need to go to "support.chromatic.games" and write a ticket there with your purchase confirmation from Steam so they can add the DLC content manually to your account. Here's their response to my question regarding this issue:

"Hey Defender,

We have manually issued the Treat Yo' Self pack for you. We are still working on a fix, it is an issue caused by Steam's new protocols, but only affects our newly released packs (Defender, What a Deal, Treat Yo Self, Supreme).

Thanks
CG Support"

I received my DLC content afterwards, but keep in mind support staff only work from Mo-Fr 8-17 (don't know what timezone though, it's about 6-7 hours later than central european time.

[CinPrens]

İts same like me.I bought "treat Yo'Self" DLC pack but my rewards and gams didnt arrive my mailbox or inventory.I bout it 1 hour ago.pls help.thanks.

[Impaxt [Ger]]

ok i buy a new DLC today and dont get the gems. Do i realy have to write a new support ticket?! 3 months later with the same bug-_-.Realy thats no fun.

[Col0bok]

And yesterday I met a guy who asked "has anyone heared about Free Blue Gems on this Holiday from developers", I answered "no" and he said he had received 7k blue gems for free not paying for anything (if I understood him correctly). This might show us that billing system on Chromatic's side is ... weird - you paid for DLC / Gems and someone else got them.

You need to submit a new ticket for sure.

[Claz]

Originally posted by Col0bok:

And yesterday I met a guy who asked "has anyone heared about Free Blue Gems on this Holiday from developers", I answered "no" and he said he had received 7k blue gems for free not paying for anything (if I understood him correctly). This might show us that billing system on Chromatic's side is ... weird - you paid for DLC / Gems and someone else got them. :gearthumbsup:

You need to submit a new ticket for sure.

thats a bug tho, friend of mine had the same bug yesterday. You cant spend the gems and they eventually disappear after a relog.

[준Leon준]

when do they reply you, I send it for 2 days and they yet to reply.

[WTF]

Same for me. Been waiting 2 days now.

[Impaxt [Ger]]

"you need to go to "support.chromatic.games" and write a ticket there with your purchase confirmation from Steam"