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I had the Same issue after fighting BestBuy for nearly 3 weeks to get my code. Then shortly after getting my code had an issue with logging into my account. Welp little research and found out you need enable the beta version of geforce experience shortly after doing this I got my game.
https://www.prajwaldesai.com/enable-experimental-features-in-geforce-experience/
At first I redeemed the code through Nvdia app, all went smooth until I have to authorize the linking with my steam account. That final step is the problem, it says "an error has occured".
Already tried to chat with Nvidia Support, they asked me to switch back to GeForce Experience, and just like what it said in this thread, I cant click log in and it kept asking me to create a new account. After this they said they dont know what to do and request some time to help solve this issue.
After that I found this thread, and tried changing my default browser from Chrome to Edge. Didnt work as well. Also restarted my PC countless time + deleting some caches in Nvidia App browser, but still the same issue.
This supposed to be a very easy redemption, but turns out so many people having issues. And now all I can do is wait. Wont buy the game on my own too, since I'm afraid Nvidia team will come back with a solution after I buy it.
I also had "error has occurred" issue with nvidia app when redeeming the key. Updating my GPU drivers to latest version using the app and then trying made it work for whatever reason.
I always have the latest driver. I even reinstalled the driver just now and still same result lol
1. We were unable to process your redemption due to technical difficulties. Try again later.
2. Your hardware has already been used for request.
Would be better if they just sent the activation code for Steam.
I have the same problem, too! Everything went smoothly except the last step. After clicking the big green REDEEM button on the right bottom, just got a error message
"An error has occurred.
If the issue persists, contact NVIDIA Customer Support."
so frustrated :(
// finally I find the reason :
There is a region restriction, which means some regions can not redeem the bundle. ( China, Russia, Belarus, North Korea, Iran, Venezuela, and Cuba)
i knew this from the link:
https://www.nvidia.com/en-us/geforce/campaigns/black-myth-wukong-bundle/terms-conditions/
Have gotten it successfully by changing my region.
will it work if i change my region from CN[mainland] to CN[HK]?
Chat By Chat (Shailendra) (08/24/2024 01:29 AM)
[01:12:04 AM]Hi, my name is Shailendra. How may I help you?
[01:13:38 AM]. .: I got a code for black myth wukong, which i have redeemt over geforce experience....but i stock at the point where i should log in to my steam account
[01:14:55 AM]Shailendra: Sorry to hear about the issue, please be assured that I will do my best to help you further or point you in the right direction
[01:14:59 AM]. .: it doesnt work also over geforce now
[01:15:08 AM]Shailendra: Please open NVIDIA Control Panel - On bottom left side click on System information, save the file and attach to this chat window.
[01:17:06 AM]Shailendra: We checked the screenshot, you are trying to redeem from browser.
Please try NVIDIA app to redeem the code.
[01:17:10 AM]Shailendra: Please try to redeem the code from NVIDIA app.
Please uninstall GeForce Experience and install NVIDIA App.
Please press Windows R key and in run box type appwiz.cpl
In add remove program list, please uninstall only NVIDIA GeForce Experience
After Uninstall , please download and install NVIDIA App from link below
https://www.nvidia.com/en-us/software/nvidia-app/
After installation, please login to NVIDIA app and redeem the code.
[01:26:03 AM]. .: Shailendra thank you very much for your help....it works!kisses and greetings from Berlin
[01:26:23 AM]Shailendra: Would you like to participate in a short survey if you liked my assistance ?
it will be there on your email right now. Since it will help me a lot too.
please check and provide me your valuable feedback, it will take just 10 secs of your precious time :)
I hope it works for everyone with the same problem!!!
It works! Thanks ! (Ça marche ! Merci)