Little help please. Black screen, bricks computer until power switch on PSU reset.

[gnrrain]

I truly apologize for how long this is going to be. However, I want to be thorough and be as clear with the issues and my attempts at fixing it. Here are my computer specs for reference:

MB-B450 Tomahawk MSI
CPU-Ryzen 9 5900X - No overclock - Cooled with 240mm Cooler Master AIO
GPU-MSI 3080 10G - No overclock
Ram-32g 3200 MHz
OS-Windows 11 Pro
Drives-1Tb M.2, 1Tb SSD, 2Tb HDD, 3Tb HDD


So here's what happening, and here's what I've done. First, I've downloaded and installed the game onto my 1tb M.2 as basically the only game on it aside from the Windows 11 pro OS. It successfully installed. I ran it the first time and it got through the entire shader compilation screen. Let me choose my language preferences, and the brightness setting. From there it loaded the menu where it says press any button. I press any button. The menu comes up and I click settings to adjust them so I can play how I normally play. I want to go to 1920x1080 and I wanted to look at the graphics settings and see if they were similar to what was shown to work when I ran the benchmark software a half dozen times. Within 10 seconds of being inside the menu, the screen goes black and the display says that the graphics card isn't plugged in. Which is what it says when I restart the computer. However, the computer is not restarting, it's dead to any input. I can't hit power. I can't hit sleep. I can't do anything with it until I flip the switch on the PSU and flip it back and finally hit the power button to turn the computer back on.

The computer turns back on normally as if nothing were wrong. I tried again. Same result. I tried a third time. Same result. I ran WhoCrashed and it says I have no crash data even though I have crash writes enabled to full without restriction. I even left the computer on the black screen for 20 minutes or so before going through the motions to get it to turn back on. I check my event viewer and all I have are Kernel Power failures. So, I assumed my 1000W PSU must be on the fritz, and I bought a 1200W new one which will be here tomorrow sometime.

During these attempts my wife and I are looking at forums and discussions and posts trying to see if anyone has a similar rig with similar problems. I also use an UPS by APC that can show my wattage and I thought the PSU was having an issue around 750 watts total being pulled because that's about where it is when it black screens, crashes, every time with this game.

Here are additional steps I've taken to narrow down the problem:

-Verified the Integrity of the game files - No problems found.
-Start Black Myth in Compatibility Mode
-I changed launch options to restrict the game to DX11
-Went back to normal launch
-Optimized the game in GeForce Experience and at the same time forced it to run in a window at the desired resolution
-Updated my MB bios to the most recent Beta
-Tried to replicate using Ark Survival Ascended on the highest settings available and the computer was fine the whole time
-Ran Prime95 to stress the CPU and see if it's temp or anything else related to that.
-Ran Furmark along with it's built in CPU stress test and was pulling over 840 watts steadily
-I moved games from my SSD and made room to install BM onto it instead
-Uninstalled from M.2 and reinstalled onto said SSD

After all of that. Always restarting after each change and with making sure nothing else is running. I ran the game again, now from the SSD and with the updated BIOS. Within 2 -3 seconds of clicking press any button .. it crashes to black screen.

So. I've exhausted everything I personally know how to do. Some help would be immensely appreciated. If there is any other information you need please let me know what it is and where to get it and I'll post it. Thanks.

--David

[gnrrain]

Bump.

[Grimzy]

Originally posted by gnrrain:

Bump.

If your PC is behaving like that its related to hardware or drivers. Check if all your drivers are updated, then monitor your temps and see if there is anything wrong. LAstly it is possible your power supply is not strong enough.

Games / software never cause a PC to crash, they can only expose an already present problem.
Different games stress hardware differently and while some games might not cause crashes, others can if they are more demanding and there is an underlying hardware issue.

[wsgroves]

There is a known issue with crashing during or at the end of the prologue. I have the same system hang and have to hard power off. 7900x/4090/latest drivers.

[Brahson]

wait for patch

[jandensange]

Your PSU is not providing enough output power. My computer has similar problem, which is exactly as you said " it's dead to any input. I can't hit power. I can't hit sleep. I can't do anything with it until I flip the switch on the PSU and flip it back and finally hit the power button to turn the computer back on." I found it out by monitoring the power usage of my GPU chip.
The way I used to fix the problem is to limit the power usage of the GPU chip by reducing the power voltage provided to it. My computer never halt anymore.

[gnrrain]

Originally posted by Grimzy:

Originally posted by gnrrain:

Bump.

If your PC is behaving like that its related to hardware or drivers. Check if all your drivers are updated, then monitor your temps and see if there is anything wrong. LAstly it is possible your power supply is not strong enough.

Games / software never cause a PC to crash, they can only expose an already present problem.
Different games stress hardware differently and while some games might not cause crashes, others can if they are more demanding and there is an underlying hardware issue.

I have watched HW Monitor to keep track of my temps during stress tests, and during gameplay of games that actually are able to run. The temps after thermal saturation are around 70-72 C for the CPU, and 80 C for the GPU.

My PSU is pulling around 750 watts through my uninterruptible power supply while trying to get this game to run. Then 840 watts with both Furmark, and its CPU stress test running. So I can say that it's not a PSU problem .. at least with power needed since BMW isn't asking for anything over 750.

As for games not causing a PC to crash. I can run every other game I have without any issues...so whatever this game is doing in the menu must be insane.

Originally posted by jandensange:

Your PSU is not providing enough output power. My computer has similar problem, which is exactly as you said " it's dead to any input. I can't hit power. I can't hit sleep. I can't do anything with it until I flip the switch on the PSU and flip it back and finally hit the power button to turn the computer back on." I found it out by monitoring the power usage of my GPU chip.
The way I used to fix the problem is to limit the power usage of the GPU chip by reducing the power voltage provided to it. My computer never halt anymore.

I don't see how that could be the case when the PSU is showing itself capable of giving almost another 100 watts without blinking for twenty minutes or more straight. I wish it was, because the new one I bought would make more sense but I tested these aspects after I had already suspected a power delivery problem only to be shown that that's not the case at all..

[[LZ]Icy]

New PSU u ordered should fix it i gues , unless ur video card is also not ok atm.

[gnrrain]

I mean, I hope so, but after the testing I did, I don't see how it will make the difference.

Here's to hoping though!!

[jandensange]

Did you try a test with a downgraded video spec, for example only 720p
?

[gnrrain]

Originally posted by jandensange:

Did you try a test with a downgraded video spec, for example only 720p
?

On Black Myth? No, the first few times it got to the menu it was loaded in 4k, and then when I went into Geforce I was able to get it to go to 1920x1080. I can't get into the menu long enough to change it to anything else.

On a side note - I'd like to say thanks for all the replies.

As an additional aside, Steam's logging of play time is absolute trash. I haven't played even one second of the game, and I certainly haven't even had it open more than 20 minutes while it was loading before getting to the menu and crashing. A most egregious one that I noticed when I had finally seen it was massively calculating it incorrectly was when the game time said it was sitting at 59 minutes and then I tried to load it for I think the 4th, or possible 5th time, crashed - I turn the computer back on less than 3 minutes later and it now said 88 minutes played. What a joke that is.

[gnrrain]

So I just installed the brand new 1200 W Enermax PSU. Tried to load the game. Immediate crash upon reaching the menu.

Changed the executable to run as administrator and put it into compatibility mode for Windows 8 as per some other recommendations online.

Immediate crash upon reaching the menu.

It's not my PSU...someone with more knowledge please take some time and help me?

[sinephase]

What boost clock is your GPU going up to? Mine kept going to like 2050Mhz and caused crashes until I downclocked it to 1950Mhz.

[gnrrain]

Good question let me give it a check and I'll get back in just a couple minutes!

[gnrrain]

Highest it got was 1965 MHz but only for a second a few times. Otherwise it was actually up and down a lot while it loaded the game before the menu showed up. Then it stopped at 1950 MHz and the game crashed a couple seconds later.

[Kannibale]

Are you using cable extensions for the PSU? Run HWinfo 64 > sensors only, run a game and use the PC for like an hour and then look at the +12V, +5V, and +3.3V rails. What are their current, min and max values?

I had a similar issue in the past, and it turned out one of my cable extensions was causing the 12V rail to drop to near 11V, and 5V would drop to 4.5V. Then the PC would black screen like this.