GAME Crash, both on battle.net and on steam

[Yuuitso NO PC_Drache]

After a short testing, this is what i know so far:
1st crash after update when starting a queue.
2nd and 3rd crash instant after restart.
Some time later, i try again after scann and repair using battle net, 4th crash about 15 seconds into a queue for arcade mode this time.
I retry by newly installing (clean install) via Steam, again crash after starting queue.
For some reason, i was able to get into practice range and walk around (quite laggy tho). Afterwards again, once starting queue it crashes.

Blizzard Support, what is wrong since the update?

[SweetOlBrew]

Yeah same here, I went to queue for quickplay and crashed, and now it just always crashes like 15 seconds to 2 minutes of doing anything

[Yuuitso NO PC_Drache]

for further information i read the error log and used windbg du debug the dump file. As far as I can conclude, this is the given exception creating the crash:
<:BlizzardError.Comments>

<BlizzardError.PrimaryAssignment> PrometheusExceptions

<Exception.HashBlock:>
EXCEPTION_ACCESS_VIOLATION
DBG-OPTIONS<NoImage NoAddress NoFileLine NoFuncOffset NoDbgAddr>
[Failed to trace threads]: DBG-ADDR<00007FFDF1D65E25>()
DBG-ADDR<00007FFDF1D66177>()
DBG-ADDR<00007FFDF1D65626>()
DBG-ADDR<00007FFDF18E17BF>()
DBG-ADDR<00007FFDF190224D>()
DBG-ADDR<00007FFDF18E71D3>()
DBG-ADDR<00007FFDF15B3D7D>()


DBG-OPTIONS<>
<:Exception.HashBlock>



For further info also the created Bug Data containing drivers and system info.

BUG DATA
-------------------------------------------------------------------
<BlizzardError.IssueType> exception

<Exception.ProjectId> 166

<Jira.JiraProjectId> 10700

<Jira.JiraProjectKey> T4

<BlizzardError.BuildNumber> 124202

<BlizzardError.Priority> 4 - Low

<BlizzardError.Field4> 1 - Critical Impact

<Locale> English

<Region> Europe

<Executable> Overwatch

<Branch> 2.10.0.0

<Operating_System> Windows 11 Pro

<CPU_Details> AMD Ryzen 7 7700X 8-Core Processor

<CPU_Processors> 1

<CPU_Cores> 16

<CPU_Threads> 16

<Video_Card> AMD Radeon RX 6600

<Video_Driver_Version> 31.0.22024.3

<Video_Memory> 4095 MB

<Video_Memory_Allocated> 1644 MB

SoundDevices: 8

Selected:
SoundDevice: AMD High Definition Audio Device
SoundDevice_Manufacturer: Advanced Micro Devices
SoundDevice_Error:
SoundDevice_Status: 3
SoundDevice_LastError: 0

SoundDevice: USB Audio Device
SoundDevice_Manufacturer: (Generic USB Audio)
SoundDevice_Error:
SoundDevice_Status: 3
SoundDevice_LastError: 0

SoundDevice: AMD Streaming Audio Device
SoundDevice_Manufacturer: AMD
SoundDevice_Error:
SoundDevice_Status: 3
SoundDevice_LastError: 0

SoundDevice: Realtek USB Audio
SoundDevice_Manufacturer: Realtek
SoundDevice_Error:
SoundDevice_Status: 3
SoundDevice_LastError: 0

SoundDevice: AMD High Definition Audio Device
SoundDevice_Manufacturer: Advanced Micro Devices
SoundDevice_Error:
SoundDevice_Status: 3
SoundDevice_LastError: 0

SoundDevice: Sonic Studio Virtual Mixer
SoundDevice_Manufacturer: Nahimic
SoundDevice_Error:
SoundDevice_Status: 3
SoundDevice_LastError: 0

SoundDevice: Sonic Studio Virtual Mixer
SoundDevice_Manufacturer: Nahimic
SoundDevice_Error:
SoundDevice_Status: 2
SoundDevice_LastError: 0

SoundDevice: ASUS Utility
SoundDevice_Manufacturer: ASUSTek Computer Inc.
SoundDevice_Error:
SoundDevice_Status: 3
SoundDevice_LastError: 0

SoundDrivers: 4

Selected:
<SoundDriver_Device> AMD High Definition Audio Device
<SoundDriver_Version> 10.0.1.27
SoundDriver_Manufacturer: Advanced Micro Devices
SoundDriver_Provider: Advanced Micro Devices
SoundDriver_Name: AtihdWT6.sys
SoundDriverDate: 20231204000000.******+***

SoundDriver_Device: Realtek USB Audio
SoundDriver_Version: 6.3.9600.2355
SoundDriver_Manufacturer: Microsoft
SoundDriver_Provider: Realtek Semiconductor Corp.
SoundDriver_Name: RtUsbA64.sys
SoundDriverDate: 20230903000000.******+***

SoundDriver_Device: USB Audio Device
SoundDriver_Version: 10.0.22621.3374
SoundDriver_Manufacturer: Microsoft
SoundDriver_Provider: Microsoft
SoundDriver_Name: USBAUDIO.sys
SoundDriverDate: 20240322000000.******+***

SoundDriver_Device: AMD High Definition Audio Device
SoundDriver_Version: 10.0.1.27
SoundDriver_Manufacturer: Advanced Micro Devices
SoundDriver_Provider: Advanced Micro Devices
SoundDriver_Name: AtihdWT6.sys
SoundDriverDate: 20231204000000.******+***

Hope this helps in getting Blizzards Attention and hopefully fixing it soon, dont want to let my team Munich eSports Team Celestial hanging for the upcoming tournament matches.

[Ciel]

i crash during hero select

[SilentCynder90]

Been having this problem as well. I verified my files, restarted my computer and made sure my drivers where up to date. Game still crashes every 2 - 5 minutes or so.

[Chef Remy]

Originally posted by SilentCynder90:

Been having this problem as well. I verified my files, restarted my computer and made sure my drivers where up to date. Game still crashes every 2 - 5 minutes or so.

Same here. Everything is up to date, have not had issues until the new update 04/16/2024.

[Mar]

Yeah I crashed twice as well, once in hero select and so I got banned for an hour, is there any way I can contact someone over this? I'm pretty sure 10 total bans through the season is a perma ban

[Kadet]

same here

[Solarr]

yall tell me when they fixed this, its really irritating </3

[Zyr]

same here u.u

[кефтеме]

update the graphics card drivers

[Tostada]

yeah it keeps crashing after newest update ...

[Basarab Laiota]

I just played a dozen games of quickplay with no issues via Steam.

[DrpeppermanHD]

Same here, I don't know what to do.

[Koiv]

Same here.

[SHADOW SLAYER]

still having this issue a day later