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In OW2 it's worst since they put you and against new players, cross-play players and everything and gives u a match. Since queuing faster is top priority for Blizzard than giving u quality matches which might give us longer queues.
thank you very much for the answer!
It is unranked so it doesn't really matter. Honestly, ranked isn't much better. Just be ready to lose some SR in ranked.
It's not designed to..
In ow1 the matchmaking systems primarily function was to maintain a playerbase wide 50% win rate average. (The win rate of the entire playerbase when averaged out to around 50%)
In ow2 they kept this but also implemented mininum and maximum win rate thresholds alongside it. 40% min 60% max.
The thresholds are what make it so bad and negitively impact the playerbase which results in it getting perpetually worse with time..
It's impossible for a matchmaking system to make matches consisting of players who have compareable skill levels, and maintain win rate thresholds..
In simple terms, the matchmaking system is a marketing tool..
This isn't unique to overwatch, in fact numerous games have used variations of it, and not one that has, lives more than a few years, because it always causes the playerbase to decay..
Here's a short list of a few games I can personally confirm use variations of this type of matchmaking, overwatch2, TF2, Gundam evolution, splitgate..
There is a mildly silver lining to all of this, that being it's a fundamentally flawed system, that can easily be manipulated and exploited.