Technical support and bug report

[Blitzkrieg 3 Official]

You can get technical support in this thread, but we highly recommend that you send requests via email, to [e-mail].

Please describe the issue as detailed as possible and attach your log-files to the letter.
They can be found in here:
Win:
steamapps\common\Blitzkrieg3\B3_Data \client.config
steamapps\common\Blitzkrieg3\ B3_Data \output_log.txt
Mac:
RMB on game->Properties->Local Files->Browse local files...
RMB on BlitzkriegOSX->Show Package Contents-> Contents/MacOs/logs
~/Library/Logs/Unity/Player.log

Log-files are needed to analyse the data of the application and better understanding on how the issue was born.

In other cases please provide as much detailed information about the problem as possible. In most cases, the following universal steps will resolve the problem, so please give them a try before writing:
- Update your videocard drivers and DirectX.
- Make sure your system meets the minimum requirements.
- Reinstall the game – manually remove all existing game files, make sure you have 10Gb free space, then re-install and run without your anti-virus and firewall.
- Quit any third-party applications, especially those that place a load on your system and internet connection (other games, web browsers, chat clients, etc).

[daZza]

I can't activate my key with Steam. Got the strategic edition (preordered from your website) and also played all the alpha versions already.

[Max]

The game is not yet launched on Steam. Please wait until May 6 and you'll be able to merge the game with Steam.

[[TBR] Leon™]

Steam purchased Version Does not work

It downloads, updates, then I click on play and then I just get a black screen with Blitzkrieg 3 in the middle and to the bottom right it says early access version.... then nothing

[Relkin43]

Yeah mines also not getting past "Loading map. All done." Please fix this Nival T_T

[Relkin43]

Tried verifying files via the launcher and it generated this error:

Net\Detail\HttpImpl.cpp(289): Throw in function void __thiscall Net::Detail::HttpImpl::OnFinished(class QNetworkReply *)
Dynamic exception type: class boost::exception_detail::clone_impl<class Net::HttpError>
std::exception::what: HTTP Error: #203, Error downloading http://st1c1-static.eu1.blitzkrieg.com/st/client/main/ABUnits/sources/00001.xml - server replied: Not Found (404), url: http://st1c1-static.eu1.blitzkrieg.com/st/client/main/ABUnits/sources/00001.xml

[Max]

Thanks for the error codes, we'll get into that.

[[TBR] Leon™]

Please Max, Ive really been looking forwars to playing this game, I see you have seen my screenshot. there is another screen before that its just thye company logo. but it just hangs on the Blitzkrieg 3 screen .... :-( and yes I have verifyied the files it re-downloaded them and repatched but to no avail.... :-(

[ESCalation]

Simmelar issue here, I end up on a seccen that says "Mission" and background music plays, any fix for that issue?

[[TBR] Leon™]

Originally posted by TBR Léon:

Steam purchased Version Does not work

It downloads, updates, then I click on play and then I just get a black screen with Blitzkrieg 3 in the middle and to the bottom right it says early access version.... then nothing

Also I am confused that I do not even get a Key. I right click normally on a game icon and it advises me of my key/seriel number?

[Fester/Hadley]

For some reason when I launch the game, all I can see is the background and thats it. There is no menu appearing for me, all I hear is music

HELP pls!

[CIS-Centurio]

game loads until 100 % after this ... nothing it stays on the loading screen, i hear birds and stuff in the background ??

[CIS-Centurio]

Originally posted by TBR Léon:

Originally posted by TBR Léon:

Steam purchased Version Does not work

It downloads, updates, then I click on play and then I just get a black screen with Blitzkrieg 3 in the middle and to the bottom right it says early access version.... then nothing

Also I am confused that I do not even get a Key. I right click normally on a game icon and it advises me of my key/seriel number?

Same here !

[JIeLLIuu]

Originally posted by -|ARK|-:

Simmelar issue here, I end up on a seccen that says "Mission" and background music plays, any fix for that issue?

+1

[AlphaW0lph]

I did everything according to your guide that's placed on your forum at blitzkrieg.com. Both with merging or making steam my primary account, everytime I'm trying to start the game via steam, I get the following errorcode during the loading screen. "errorcode_userglobusloadfailed".

[CIS-Centurio]

workaround for 100% loading stuck : \common\Blitzkrieg3\Client\Client\B3_Data\client.config
change : <Client runScene="False" sessionTutorial="true" socialTutorial="true" />
to : <Client runScene="False" sessionTutorial="false" socialTutorial="false" />

your welcome !