Refund the Game - system requirements

[StrayITA]

Today I bought Kenshi from Steam but the game is not working correctly on my computer.
I checked for System Requirements (reccomanded) from Kenshi store steam page and even if I fit those the game is just unplayable. Laggy as hell, even the mouse is moving with delay.
My computer is ok, in fact I can play all games without any kind of problem but with Kenshi even if I set all graphic settings to minimum it still lag as hell.

I want to have a refund, what I have to do?
Please modify the system requirements from the store page because it's really inaccurate.

Dario

[Tolwrath]

Hold up before going in for that refund, there's a few tips you might not know. First, would you mind sharing your PC specs?
Second, some tips:
•Do not run the game in windowed mode. Tests have shown that running in windowed mode will literally halve your frame rate.
• You should also try turning shadows down or off, as they can eat up quite a bit of processing power.
•Lastly, lower your "Global Population" and "Enemy Squad Size" sliders in the options. Those are multipliers to the amount of NPCs in the game, and like Dwarf Fortress, the amount of NPCs on the map (even if they're not within visible distance) will can cause drastically heavier CPU loads.

[Tolwrath]

As for getting a refund, definitely try to get a hold of Chris (you should be able to get he's steam handle from the Updates and Announcements sub forum, if he doesn't post in this thread). If that fails, here's a thread talking about how to get refunds from steam, if you feel cheated BT a game, that may help you.

I want to also mention that a 64bit patch and a multi-threading patch (both of which will increase performance) are in the works. I. Fact the 64bit patch is the current development focus iirc. Even if you get a refund, we'd still like to hear from you on your system specs and settings.

[StrayITA]

Thank you for the attention,
I'll share my specs :

Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Memory (RAM) 4,00 GB
Graphics Intel(R) HD Graphics 4000
Gaming graphics 1664 MB Total available graphics memory 6,2
Primary hard disk 175GB Free (448GB Total)

It's not that I feel cheated.. I know this is an early access game and I do really like the idea to be part of the project by testing and reporting bug but I actually cannot be part of anything since my computer can't afford this game. I'm pretty sad because just recently I bought a game and didn't see the system requirement first and comes out that I wasn't in the minimum requirements (but I really wanted to play that game!!). Then I saw Kenshi and hoped I was in the minimum requirements and I actually was more then reccomanded once.. and then it doesn't work..

I cannot see the link you posted on how to get the refund from steam, can you please link it again?

I tried to put everything to minimum (expect for NPC / far sight which I kept at an acceptable level) and still doesn't work.
I'm not that kind of "Player" who really need to put all down to maximum to enjoy the game but this is not even acceptable, my brain is lagging while I try to move the mouse and it has delay..

[Hatsune Neko Gaming]

well i can see one issue.
your system is at the end of the system requirements for the game. so tis not surprising its not running well.

as for the refund. you have to contact steam directly thru their customer support about refunds. but. if you bought the game and installed it and played it. getting a refund is basically impossible. this doesn't just go for Kenshi, this is true for any game you buy on steam. unless you buy it as a gift there really is not much of a chance of a refund.

we had had other users that have specs like your having the same issues, but their really isnt much we can do. except having you play on the lowest settings possible.
Until the game is optimized you will continue to have issues with speed and lag.

but have you tried opting into the experimental patches?? there was some work recently to try and make it easier for older systems to be able to play Kenshi. and cut the frame rate lag and game play lag.
might want to try that option and see what that does for you.

Contacting steam support is built into your steam client. try that route and see first about refunds.

but i will tell you. your chances of getting one are pretty much zero. im sure steam will just tell you that you should have done more research first before buying a game in development and they will deny your refund request. but try any ways who knows, you mite get lucky.

all i can do is suggest what Tolwrath said about game play settings. or upgrade your computer. as Kenshi grows, the system requirements will change, mostly likely requiring a more powerful computer.

[StrayITA]

At the end of the system requirements? I'm sorry but that's not quite true.
This is taken from the Kenshi store page on Steam.

Minimum:
OS:Windows
Processor:Dual-core
Memory:2 GB RAM
Graphics:Pixel shader 3.0 capable card
DirectX®:9.0c
Hard Drive:1500 MB HD space

Recommended:
OS:Windows 7
Processor:Quad-core
Memory:4 GB RAM
DirectX®:9.0c
Hard Drive:2 GB HD space

As you can see I have more then the reccomanded so that's not true. Truth is that the steam page on Store about Kenshi is pretty inaccurate when it comes to system requirements and it should be fixed to avoid further problems..
Even so I'll give it a try on steam support.

Thanks everybody for the attention,

Dario

[AceSim]

Originally posted by straydogsit:

At the end of the system requirements? I'm sorry but that's not quite true.
This is taken from the Kenshi store page on Steam.

Minimum:
OS:Windows
Processor:Dual-core
Memory:2 GB RAM
Graphics:Pixel shader 3.0 capable card
DirectX®:9.0c
Hard Drive:1500 MB HD space

Recommended:
OS:Windows 7
Processor:Quad-core
Memory:4 GB RAM
DirectX®:9.0c
Hard Drive:2 GB HD space

As you can see I have more then the reccomanded so that's not true. Truth is that the steam page on Store about Kenshi is pretty inaccurate when it comes to system requirements and it should be fixed to avoid further problems..
Even so I'll give it a try on steam support.

Thanks everybody for the attention,

Dario

The only thing you have thats in the Recommended requirements is 4GB of ram. Your CPU is Dual-core, which is in the minimum requirements. Your HD Graphics 4000 does have Shader 5.0.

I don't see how you could play the game with an HD Graphics 4000. From the benchmarks I seen, You can get about 30FPS at a 720p resolution. What resolution are you running the game at?

[Tolwrath]

Lol woops, forgot the lino earlier. What to do to get a refund from steam[www.lofigames.com]. Also your processor is only a 2.5ghz, which is unfortunately considered pretty slow now. Having a quad core won't actually help you (yet) as multi threading is still being worked on. I also have to say that I never really trust onboard video cards.

[Joedaman]

Originally posted by straydogsit:

Thank you for the attention,
I'll share my specs :

Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Memory (RAM) 4,00 GB
Graphics Intel(R) HD Graphics 4000
Gaming graphics 1664 MB Total available graphics memory 6,2

Which games can you even play on these system specs?

[Alakeram]

Originally posted by straydogsit:

At the end of the system requirements? I'm sorry but that's not quite true.
This is taken from the Kenshi store page on Steam.

Minimum:
OS:Windows
Processor:Dual-core
Memory:2 GB RAM
Graphics:Pixel shader 3.0 capable card
DirectX®:9.0c
Hard Drive:1500 MB HD space

Recommended:
OS:Windows 7
Processor:Quad-core
Memory:4 GB RAM
DirectX®:9.0c
Hard Drive:2 GB HD space

As you can see I have more then the reccomanded so that's not true. Truth is that the steam page on Store about Kenshi is pretty inaccurate when it comes to system requirements and it should be fixed to avoid further problems..
Even so I'll give it a try on steam support.

Thanks everybody for the attention,

Dario

you see where it says " Graphics:Pixel shader 3.0 capable card "
that mean you need a Graphics CARD, an intigrated graphics is NOT a graphics card, it is a very VERY small graphics capability thats 9 out of 10 times gives you BARE minimum graphics to do a very small ammount of things, and when your using INTIGRATED graphics your sharing your proccessors power to run the graphics, long story short you only have 2.5ghz proccessor with dual core threading, and your trying to play a graphic intense game with an intigrated graphic card meaning your 2.5 dual core is being knocked down to a 1.25 SINGLE threaded core with another core and the other 1.25 being used for graphics, you MIGHT be able to get away with using an intigrated graphics if you was runnin at least 3.8ghz but because your not you'll get MASSIVE lag and crappy framerates even on the lowest settings because if your only getting 1.25ghz your dropping below even the minimum specs. get a graphics card and you'll be able to play this on low settings.

Edit: one thing i will admit that they did wrong is not put in the req proccessor speed but at the same time you cannot estimate that requirement in an early access game because its constantly updating and revising.

[Athanat0s_ΕΛΛΑΣ]

Dario, I am sorry my friend but [Graphics Intel(R) HD Graphics 4000] is NOT a graphic card. Its an on board (in motherboard) CHIP SET!!! And for that i think you have a laptop system that you try to run a game like Kenshi!

I have an nVidia 550GTX-Ti with 1,5GB RAM and 4GB on motherboard and still i have almost the same problem as you. Your Intel chipset take the ram you need for the game from motherboard. Do you think how much taken and how much left for the other prossecing? (See @Alakeram above coz my english...)

Also my CPU is dual core and running at 3.2Ghz. You have an i5 and run at 2.5Ghz!!! I don't think so that you have the minimum requirements. I am sorry again dude. We try to help you, at least to play this pretty nice game with all options to minimum and enjoy it... till the creator fix some serious crash problems for those who have low end systems like me

[Zarmeck]

You should get a refund, because it's true that the system requirements needs updating.

If you only have 2gb of ram, the game will just crash while loading (the game alone takes about 1.8gb, that don't give enough to the OS).

It says dual-core processor which include those old core 2 duo processors (your processor is about 25%-100% faster than those and has hyper-threading). I have a 3rd generation quad core 3.8Ghz processor and the game still uses 50% of it at 40fps (it's my bottleneck right now)... It would be imposible to run the game at >15 fps with a core 2 duo.
My bad, my population settings were maxed... for more fun.

Your integrated graphic card sucks and it's holding back the whole system. I heard it can run mass effect 3, but currently kenshi isn't opitmised at all. Ignore everything Alakeram said. The only things your CPU and graphic card share is the system RAM and the chip (the graphic card is inside the CPU). Anyways, in the specs it doesn't say "no integrated graphic cards are supported". It only talk about directx9 and pixel shader 3.0 (yours has directx 11 and pixel shader 5.0 if I remember correctly...)

You shouldn't say "is not working correctly on my computer" if you are gaming on a laptop BTW.
Since your laptop probably doesn't support an real graphic card, I'd suggest upgrading your CPU to an 4th generation one so you can get the better graphic card they put in them if you really want to play this game. Otherwise I believe you have every right to ask for a refund.

[StrayITA]

Thank you everybody for great attention I received :)

Unfortunally I know that my computer/laptop is actually not the best (neither one of the best) choice for playing game but that's what I have and I'm actually working on to get a new one. There's no need to rush into "you have a slow this, slow this, of course you can't play" because steam store it's basically a store where you get the information, and as AceSim said (correctly) I have reccomanded settings on RAM and as Zarmeck said my graphic card actually do manage a better (Pixel Shader 5.0) so it's much more then Pixel Shader 3.0 as reccomanded requirements and can actually run a better DirectX (11) so again, more then reccomanded.

I just wanted to point out that I do know that I do not have a good computer/laptop for gaming, and that's the reason why I always care about system requirements. Every gamer know how sad it is when you want to play a game and you do understand you can't. But trust me, it's quite worst when you read that you can play a game and actually you can't.
Steam store page it's actually a virtual store that provides you information about game. When it comes down to early access it's natural that people should expect system requirements to change or at least be not so precise, but that's not the case. Information are insufficients and really imprecise. I'm just pointing out that they actually are wrong and I'm inviting developer to modify to avoid further events like this to reppresents.

Thanks again to everybody who wanted to help me here,

Dario

[Athanat0s_ΕΛΛΑΣ]

Zarmeck has another opinion and i like it much. And from his point of view you deserve to get your money back and buy another one. For me, I am still playing coz i like survivor games like Kenshi and i believe that creator change the minimum specs and fix the critical crashes as soon as he can...!!!

[Brad Jacques Santiago]

In my opinion mate, you've set up your own problems. If its not a gaming rig, don't moan about a game when at the end of the day the problems arise from your own doing haha. Stop looking for a scapegoat.

[Andrius227]

I think you should NOT ask for a refund, specially if you are planning to upgrade your computer and you like how this game looks. Because steam only gives 1 refund, if you use it, you will never be able to ask for a refund from steam, EVER. This game is not even finished, it can sit in your library for a while. Then when you get a better computer, this game might be finished and you can play it then.

But yeah i agree about system requirements, they should tell that it does not support integrated graphics.