Problem in Museum

[Acidist]

Hi!
Ich bin jetzt in Museum und wenn ich es im ersten Stock schaffe( hinter die Züge), komme ich nicht weiter, weil hinter der Tür ein kompleter Raum fehlt- keine Texturen. und ab da kann ich nicht weiter spielen.Kann mir da wer sagen, was ich machen soll? Bis jetzt habe ich keine Probleme gehabt mit Spiel.Danke

Hi!
I am now in the museum and if I make it on the first floor (behind the train), I'm stuck, because behind the door is missing a room- no textures,At this point cant i play. Can anyone tell me as what should I do? So far I have had no problems with the game.Thanks

Ahoj!
Nachazim se nyni v muzeu a kdyz se dostanu do prvniho patra za tema vlakama, tak ze dvermi chybi cela mistnost- chybi textury a nemuzu hrat dal.Mohl by nekdo pomoct? Az do nyni sem nemel zadne problemy s hrou, Diky

[doclight]

I got the same problem. I got in 1 time, then its been bugged ever since. Entire room is grey, with some bleed in from the city behind it.. Any english help?

[Acidist]

What for graphic card u have Doc?
It seems, that nobody can help us :(
I dont no, if this a Game bug or nvidia Graphic card problem only. Cant find something to help me in internet.

[doclight]

I got a response from the company. They said revert to a previously saved game.. But I can't find a way to do that on steam... I have a Gtx 780... The graphics glitches are known to them, but no patch.

[doclight]

Thank you for contacting SQUARE ENIX support,

You may want to try to revert to a previous save file and see if the same thing will happen. Doing this will identify whether the problem lies on the end of the game itself or perhaps the save file. If the problem still persists, we apologize and we suggest you try alternative methods of accomplishing your goal.

If you are finding yourself stuck in the geometry of the game, meaning you cannot move regardless of what you try to do (usually because it's saved that way). There is nothing we're able to do for you, this will require you starting another save file or reverting to another save point. If the game is damaged or you feel this is a manufacturer defect (something that replacing disc would resolve) please feel free to reply to this ticket.


Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

[Acidist]

Thanks Doc, i appreciate your effort. I see, that u have the same GC like me GTX780 and the same Problem.
With the Savegame have we really problem, because is everything with checkpoints and with cloud. Also we cant use previously or a older save from the game.
I hope for some patch in the future. Must play a another game for a while.
Thanks again and cheers Doc

[Cysiek]

Hi everybody. I have found this topic because i had the same problem at the museum. I said I had because i think i can tell you how fix this horrible missing textures glitch.

What i did is: try run game on save mode (this window before game launches) and turn off everything down. Textures are still down. Close the game. Run the game on normal mode. Turn only resolution to your normal. Everything left on minimal.

I got checkpoint near two policemans. It's second floor exit. When i tried go downstairs, then textures was down. I tried go upstair to the end of the third floor (where 3 texture ghost are). Then in normal walk go to second floor and normal go to first floor. Floor textures should appear.

PS: I have not GPU with DX11 support so i use cmd on steam game "-DX9". So game runs on 64bits DX9 mode. I think it has nothing to do with it but who knows.

[doclight]

will try.. thanks

[CipherΞHawk]

I know the topic is a bit old -- but I recently had the same issue and was able to solve it as described below -- so if your issue is similar this should work...

I had the same problem, (during the escape the museum checkpoint), what was happening was that the checkpoint was starting my character ahead of its intended location which should have been <doors to demons>.

If I started from the "read ahead" point <guards at top of stairs> the game would cause some graphic bug as I exited to the main exhibit hall of the museum <two girls talking about a bad accident> everything was turned gray, and I would end up in some sort of loop <endless fall> no floor glitch.

To fix the issue, what I did was backtrack from the read ahead point <the guards> back to the <doors to the demons>, and this caused the game to re-spawn the demons, once this happened I moved past the demons, and the game successfully resolved the graphic glitch.

Once I exited the museum, the game triggers a checkpoint save and the game continues normally. From this point out I will make sure to backup the save location continuously after every checkpoint to resolve the issue as I was 14 hours into the game and I want to avoid another glitched checkpoint repeat.

[SokahTano]

Mesdames, Messieurs !

J'ai trouvé la solution à se problème gênant.... :)
J'ai eu le problème sur Xbox one mais je pense que cette solution devrais marcher sur pc aussi

Il se trouve que un peu avant de retourner dans le musée vous avez une salle ou vous aviez 3 démons à tuer ou à échapper ! bah retournez-y les démons sont encore présent dans la salle, quand j'ai vue ça je me suis dit wtf ??? donc ce que j'ai fait dans ma logique c'est que je l'ai ai tous tué puis je suis retourné vers le couloire qui mène dans le musée et bingo tout le musée était revenu a la normale ! je pouvais enfin marcher sans tomber dans le vide infini du jeu :)

[Behemoth6661]

Hey, this is a real old topic but I did got stucked when moving to the second floor. What I did to go continue was going back to that room with lots of demon pits and steped in some of them and escaped. Afete that a returned to the second floor, passed the guards and the floor was there, alô the graphics were normal.

[Cpt Beefheart]

Originally posted by Behemoth6661:

Hey, this is a real old topic but I did got stucked when moving to the second floor. What I did to go continue was going back to that room with lots of demon pits and steped in some of them and escaped. Afete that a returned to the second floor, passed the guards and the floor was there, alô the graphics were normal.

Awesome, this fixed it for me :)

[jakbu]

Originally posted by Cpt Beefheart:

Originally posted by Behemoth6661:

Hey, this is a real old topic but I did got stucked when moving to the second floor. What I did to go continue was going back to that room with lots of demon pits and steped in some of them and escaped. Afete that a returned to the second floor, passed the guards and the floor was there, alô the graphics were normal.

Awesome, this fixed it for me :)

This works.

[Mossi]

Originally posted by Cpt Beefheart:

Originally posted by Behemoth6661:

Hey, this is a real old topic but I did got stucked when moving to the second floor. What I did to go continue was going back to that room with lots of demon pits and steped in some of them and escaped. Afete that a returned to the second floor, passed the guards and the floor was there, alô the graphics were normal.

Awesome, this fixed it for me :)

HOLY MOLLY!!!