Game won't launch.

[ThrownIntoSol]

Whenever I try to launch PA the game doesn't start. The only change is that the blue border of my steam profile pic changes to green for a few seconds before changing back to blue. I have updated all the drivers on my computer, is there something I'm doing wrong ?

[SXX]

Please upload your DxDiag.txt somewhere (e.g http://sendspace.com/ ) and link it here.
Run DxDiag tool (Start > Run > type "dxdiag" without quotes), press "Save All Information" button and upload your DxDiag.txt.

[ThrownIntoSol]

Thank you for taking the time to help. :)
http://www.sendspace.com/file/az36sb

[SXX]

Originally posted by Toebesity:

Thank you for taking the time to help. :)
http://www.sendspace.com/file/az36sb

Your system looks just fine.

Can you please do that:

• In your Steam Game Library, find the game, right click it and click Properties.
  
• Click the Local files tab.
  
• Click the "Browse local files..." button to open up the game folder.
• Run PA.exe

Then game should give you proper error, can you make screenshot of it or just post error text here?

[ThrownIntoSol]

I did as instructed but the no error or anything occured, all that happened when I double-click PA.exe is that the "please wait" circle around the mouse icon appears ( I have no idea what it is really called) for a second or so and then, nothing. Which is strange.

[SXX]

Yeah this is actually strange. Can you try to open bin_x86 directory and try to run PA.exe from here? Might be 32-bit version will work.

Also you have private profile so I can see it. Did PA works before for you or you just bought it and it's never worked?

[SXX]

And one more, please try to open this directory:
C:\Users\YOUR_WINDOWS_USERNAME\AppData\Local\Uber Entertainment\Planetary Annihilation\log\
If it's found please upload log files from here and post download link to this topic, thanks.

[ThrownIntoSol]

"Could not contact the Steam client. Is it running?" (Despite Steam running fine for all my other games and my internet connection being fine) appears when I try the bin_x86 method, which is the closest the game has come to starting :D

I only got the game yesterday, so it hasn't been played yet.

[SXX]

Originally posted by Toebesity:

"Could not contact the Steam client. Is it running?" (Despite Steam running fine for all my other games and my internet connection being fine) appears when I try the bin_x86 method, which is the closest the game has come to starting :D

This error message appear in game menu, right?

Looks like something weird happen to 64-bit version. Try do that:
1 - Register UberNet account (you'll need it to play anyway):
https://uberent.com/User/RegisterDialog
2 - Link it with your Steam account on this page:
https://uberent.com/user/linksteam
3 - Then go here and try to download game using Uber launcher:
https://store.uberent.com/Download/Install?titleId=4

Just want to be sure that your problem is not related to Steam version.

[ThrownIntoSol]

No, the error appears as I click PA.exe. :)

I'm downloading now, could take a while as my internet is a bit slow. I appreciate the help, thank you very much !

[SXX]

Originally posted by Toebesity:

I'm downloading now, could take a while as my internet is a bit slow.

It's okay. First you need way to play the game, then we can try to find out why 64-bit Steam version crashes.

[ThrownIntoSol]

The problem doesn't appear to be a Steam related as the version downloaded from the launcher also doesn't start.

[SXX]

Originally posted by Toebesity:

The problem doesn't appear to be a Steam related as the version downloaded from the launcher also doesn't start.

OK, but you should able to use 32-bit version as temporary workaround.

[ThrownIntoSol]

The 32-bit version launches the game but the screen remain black, after a few minutes the "PA.exe has stopped working" error appears.

[SXX]

Originally posted by Toebesity:

The 32-bit version launches the game but the screen remain black, after a few minutes the "PA.exe has stopped working" error appears.

Wow it's pretty interesting.

Can you try to remove (if found) this directory:
C:\Users\YOUR_WINDOWS_USERNAME\AppData\Local\Uber Entertainment\
And run it again?

[ThrownIntoSol]

I don't seem to have that folder.