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If restarting the client and game did not work, try using a vpn.
Some custom servers are unranked and the exp gain will not count.
Use the server browser and select the rank filter setting to ensure all displayed servers are ranked.
I can connect to my friends' games, but when the match starts I'm stuck at character select and my friends say my character's class/perk is blank.
That's always the case every week.
Just wait a bit and restart steam then it should work.
In the rare instances where that didn't work, I found that swapping the internet connection (I.e., home internet router to a smart device wi-fi hotspot) and back again, always forced the re-sync. Across the years, I've never had to delete anything, or re-install the game, or do anything dramatic to re-sync my save profile's progress status.
Thing happens when you restart KF2 during same Steam session.
Exit Steam, wait it to be unloaded, run steam again, wait for KF2 sync, get your progress back. In most cases I believe that would be enough
I have 4 characters at lvl 25 and the rest have been reset to zero, even if I start playing with them, the experience gained and the level will be reset after starting a new game, the same happens when starting the game
Uninstalling the game / loading data from the cloud / uninstalling the entire Stam or playing offline did not help
Do I really have to level up all a second time (and then prestige)? This could ever happen again, right? I was going to love this game, but char-wipes are more painful then dying by a Crawler... xD (T_T)
Edit: All char levels are back one day later. Phew! ^^