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Like I said, I go with a bullpup to replace the starting shotgun because I can still decap targets in one hit but it has a much greater ammo pool. With single fire on and a 30 round magazine with 270 more rounds in reserve, that's the potential to kill 300 clots/gorefasts/crawlers.
Get a commando gun for when there are not major targets, then pull out the shotgun when a priority zed turns up or a crowd needs claering.
I can go one better. I've seen them do that on suicidal.
Supports do have low ammo reserves, but waiting to line up every possible Zed is unrealistic, it is not very wise to leave that lone sprinting Gorefast alive while waiting for some spawns to line him up. That Gorefast could outright kill me if I ignore him, when trying to line him up.
Also M4 is overlooked at, but not only does it do the same damage as the AA-12 per shot, it also has higher stumble power, allowing it to stumble Scrakes and Fleashpounds, which is something the AA-12 cannot do. This is assuming the Support has taken the bombard skill.
As for TC's advice about aiming shots to take out multiple enemies, as someone else said this doesn't work at lower perk levels where you have less penetration. It's always worth trying and definitely worth getting in the habit of, but not as vital on lower difficulties where ammo is less of a concern (and where most people can't be counted on to make the use of supplier, so the decision which perk bonus to go for isn't as black and white).
Wish I was back in KF1 Hard as a level 5 support, wiping out a whole crowd of clots with body shots from the basic shotgun *sighs at the pleasant memory* :)
Waiting to line up every shot is realistic, yeah, so it's usually beneficial to pack an off-perk rifle with cheap ammo so you can cut down trash without spending precious shells. Alternatively duallies.
I might try a build with a VLAD instead of the bullpup. It costs less overall and it seems to stumble enemies a fair bit. It also has a decent mag size assuming you go single shot with it.
Due to your low ammo count, a support is best played as an emergency clearance perk. Your job is pretty much to sit there, maybe take out one or two things, until you are needed. You're the shotgun guy people call when ♥♥♥♥ hits the fan.
He is outclassed on higher difficulties, I agree. I think he needs some attention in the future to beef him up a little.
If you want to kill trash like clots and gorefasts efficiently you can decap them in 2 9mm rounds. 9mm ammo is way way cheaper than shot shells.
True that.
I'll agree that on higher difficulties support loses out in terms of damage but then again it's his job to sit there until there's an emergency as opposed to flat out murdering everything. Plus having a team with a supplier giving everyone a free magazine once per wave is very useful. Sure it's only one magazine but it can save yousome dosh and potentially be a lifesaver.
Like someone said above the M4 coupled with bombard lets you stumble large zeds so I can see people using this technique if there's a surprise scrake and other perks are busy/not available due to death. The AA-12 still has an extremelt high DPS as well. If you can nail a scrake in the head enough times you can kill it, since it has no ballistic resistance. If commandos can do a SCAR mag-dump to kill one then it only makes sense that a more powerful gun can be used too.
With regards to lower levels being unable to penetrate with their shots as effectively, if you aim for the head you can still potentially kill multiple trash zeds. I've done so as medic with the medic shotgun before. All the shotguns have a base penetration stat I believe and even at higher levels doing bodyshots with the shotgun can be ineffective.
I use AA12 on quick trash clears. DBS for SC uppercuts and nades on FP.
I don't actively go killing only assist on clearing and solo SC if required.
If they're actively killing trash with the AA12 there's a problem but that isn't to say every SUP that uses AA12 for trash doesn't know what they are doing.