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LIMUNADE≋

Apr 15, 2019 @ 7:19am

Tripwire support dead?

I submited few support tickets with the issue that when I recycle few duplicates of epic weapon I didn't get anything back from it. The weapon skins just gone.

So, I made 2 threads. 2 because I lost one and dind't save webpage or info to find my ticket futher. I don't know how it works but I didn't receive any message to my mail even.

That's why I created another support ticket. Guess what, 13 days lasts and still no response what's so ever. My assumption that tripwire support team just don't exist. No one looking into players troubles and nobody care about it.

I mean, no messages to my mail to track the issue. It's just mental.

A developer of this app has marked a post as the answer to the topic above.
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Originally posted by HazardousMonkey:

Howdy folks! Not too long ago, due to what we believe to be a system error, there were a number of old tickets that flooded our system and ultimately were closed out as they were no longer relevant. It's entirely possible that a number of unrelated tickets were caught by mistake and unintentionally marked as resolved. If you're still having issues of any kind, feel free to create a new ticket and we'll be sure to get back to you as soon as possible. Sorry about the confusion.

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Showing 1-15 of 27 comments

Eldin

(Banned) Apr 15, 2019 @ 7:34am

I haven't received response on my ticket for more than a month.
And I also created another ticked for another problem I had about 15 days ago. Still no response there either.

Last edited by Eldin; Apr 15, 2019 @ 7:35am

LIMUNADE≋

Apr 15, 2019 @ 7:37am

This is really shady.
EDIT: Also, I would like to add that it is impossible to register on thier support site. You simply don't receive activation link on your mail. You don't receive anything

Last edited by LIMUNADE≋; Apr 15, 2019 @ 7:39am

Underdog

Apr 15, 2019 @ 8:13am

TWI been quiet all around. Normally pretty active in their Discord but haven't seen em post in a bit. Might be vacation time, or still working over the inventory issues in consoles/PC

Last edited by Underdog; Apr 15, 2019 @ 8:13am

Nodoka

Apr 15, 2019 @ 8:16am

Originally posted by 「ＬＩＭＵＮＡＤＥ」:
This is really shady.
EDIT: Also, I would like to add that it is impossible to register on thier support site. You simply don't receive activation link on your mail. You don't receive anything :gravestone:

Can you stop spreading lies?
https://i.imgur.com/KZ2v3CV.png

Eldin

(Banned) Apr 15, 2019 @ 8:31am

https://prnt.sc/nc9zia

Underdog

Apr 15, 2019 @ 8:33am

I don't really blame them for ignoring the dosh exploit since you did it knowing the consequences... what's the dedicated server about? Plenty of resources and people here that can help

LIMUNADE≋

Apr 15, 2019 @ 8:34am

@nodoka
lol, I still waiting for response

Eldin

(Banned) Apr 15, 2019 @ 8:45am

Originally posted by Underdog:
I don't really blame them for ignoring the dosh exploit since you did it knowing the consequences... what's the dedicated server about? Plenty of resources and people here that can help

Here's thread about dedicated server
https://steamcommunity.com/app/232090/discussions/0/1769259642875263260/
Because I haven't found a solution, I contacted support.
They never responded.

About dosh exploit, we had a long conversation, and they stopped responding
Here it is if you want to read it
https://prnt.sc/nca77x
https://prnt.sc/nca7li
https://prnt.sc/nca7t5

Last edited by Eldin; Apr 15, 2019 @ 8:46am

Underdog

Apr 15, 2019 @ 8:59am

I don't fault them at all for not responding to the cosmetic thing, I mean you are trying to run them in a circle of semantics, and they said several times they don't have anything else to offer in response. How could you possibly think gettings 1000s of free cosmetics is fine!? Sure, it doesn't effect gameplay, but they punished you by not effecting your gameplay... seems fair to me

I would check if you have static or dynamjc IP address, I remember that being an issue for me when I tried to host my own server. It has to be static, of course. Otherwise it is a router issue. May want to consult one of zachjd's guides on dedicated servers as that would explain better. My computer couldn't handle hosting, so I rent now

Go down to the port forwarding section

https://steamcommunity.com/sharedfiles/filedetails/?id=1110775580

Sraigius

Apr 15, 2019 @ 9:14am

https://i.imgur.com/lagPkco.png

And nobody bothered to respond. Nobody at all.
I have even contacted TW Molly and TW Yoshiro regarding all these problems. Molly couldn't help it but just told me to contact customer support (thanks for nothing).

Some time after that, I have even pinged Yoshiro in Killing Floor discord's #general chat, with this lengthy inquiry:
https://i.imgur.com/yPbT6zB.png

Nobody bothered to answer at all. Ugh, not a single moo or boo from developers about it. Not from support staff, not from game's chief.

Yeah, you know, it's fine, it's alright, it's whatever. But If I won't be reimbursed with those dozen of crates that i lost with this update + at least another dozen that i have lost in the past + with a bonus -- i'll permanently stop supporting Tripwire Interactive with monetary funds, and i'll tell my friends to do the same thing. And that will be yet another veteran who is going to throw his hands up (on top of the other ones who have already done it).

A lazy man eats the lazy man's bread. Which is dry, sour and tasteless.

#10

Nodoka

Apr 15, 2019 @ 9:17am

Originally posted by Eldin:
Originally posted by Underdog:
I don't really blame them for ignoring the dosh exploit since you did it knowing the consequences... what's the dedicated server about? Plenty of resources and people here that can help
Here's thread about dedicated server
https://steamcommunity.com/app/232090/discussions/0/1769259642875263260/
Because I haven't found a solution, I contacted support.
They never responded.

About dosh exploit, we had a long conversation, and they stopped responding
Here it is if you want to read it
https://prnt.sc/nca77x
https://prnt.sc/nca7li
https://prnt.sc/nca7t5

They clearly stopped responding due to you going around in circles when it was made very clear that you we're breaching TOS.

#11

LIMUNADE≋

Apr 15, 2019 @ 10:32am

Originally posted by Sraigius:
https://i.imgur.com/lagPkco.png

And nobody bothered to respond. Nobody at all.
I have even contacted TW Molly and TW Yoshiro regarding all these problems. Molly couldn't help it but just told me to contact customer support (thanks for nothing).

Some time after that, I have even pinged Yoshiro in Killing Floor discord's #general chat, with this lengthy inquiry:
https://i.imgur.com/yPbT6zB.png

Nobody bothered to answer at all. Ugh, not a single moo or boo from developers about it. Not from support staff, not from game's chief.

Yeah, you know, it's fine, it's alright, it's whatever. But If I won't be reimbursed with those dozen of crates that i lost with this update + at least another dozen that i have lost in the past + with a bonus -- i'll permanently stop supporting Tripwire Interactive with monetary funds, and i'll tell my friends to do the same thing. And that will be yet another veteran who is going to throw his hands up (on top of the other ones who have already done it).

A lazy man eats the lazy man's bread. Which is dry, sour and tasteless.

Wow
What a waise words. I couldn't agree more with you.

#12

Underdog

Apr 15, 2019 @ 10:42am

They've gotta be on vacation or something. They've been MIA all over since Cyber Revolt was released

#13

Moon Moon

Apr 15, 2019 @ 11:00am

I would like them to release the dosh vault series #2 with a new set of cosmetics and allow you to buy either crate with the vosh vault.

Its a win for everyone except those who exploited the system

#14