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Tell him to unsubscribe from all workshop items and delete killing floor 2 folder from Documents/My games
Then verify integrity of game cache and try to join servers
Thats the only game he have, and couldnt play it yet.
When you launch game for the first time, firewall should pop up asking you to allow that game access to the internet.
Maybe he didn't allowed it.
Tell him to check inbound and outbound rules in firewall settings and see are both Steam and KF2 allowed.
Or try to play with firewall completely disabled.
We tried the game in different computers and nothing, then we used one of the computers in another house and it worked perfectly, so I assume it is an internet problem or something with the router.
I also did a hard reset on my router and it is still the same.