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Can you please try resetting your settings and then launching Universe Sandbox? Here are some instructions for how to do that
https://universesandbox.com/support/resetsettings
If that does not solve the issue, can you please send us a copy of your Player.log and Player-prev.log files so we can look into the issue in more detail? Here are some instructions on how to do that
http://universesandbox.com/support/emaillog
Please let me know if you have any questions about these steps.