Universe Sandbox

Universe Sandbox

no Oct 19, 2024 @ 5:40am
Atmosphere keeps disappearing?
Hello,
Whenever I use Universe Sandbox, all the object's atmosphere's either completely disappears or turn really weak like Mars level.
It also causes Earth and Venus to completely freeze over.
It's only on the current update this happens, but I would really like to use the new features
Does anyone know how to fix this?
Thanks.
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Showing 1-4 of 4 comments
bshapiroalbert  [developer] Oct 21, 2024 @ 8:49am 
I'm sorry that Universe Sandbox isn't simulating materials properly for you in the newest update. Thank you for letting us know about this.

We've seen similar issues related to the All Maps Atlas Resolution Settings. Can you try both turning this setting down and up and seeing if that solves the issue or changes what you see? You can do this by going to
Home > Settings > Performance > All Maps Atlas Resolution

Please note that increasing the All Maps Atlas Resolution may result in lower performance.

It would be helpful if you could tell us what you see in both cases, increasing and decreasing the All Maps Atlas Resolution.
no Oct 21, 2024 @ 10:47am 
It doesnt seem to make a difference in both cases
no Oct 26, 2024 @ 2:44am 
Sorry if I'm being impatient but any updates?
bshapiroalbert  [developer] Oct 28, 2024 @ 7:11am 
I'm sorry for the delay. We've been trying to figure out what might be causing this issue for you and what we can test out to try and solve it.

Can you please let me know what values of All Maps Atlas Resolution you tried setting Universe Sandbox to?

Do you see the same issue if you add Earth to a new simulation as you do if Earth is in the Solar System simulation? Do the two Earths look the same?

Does Earth look the same if you add it to a new simulation while the simulation is paused vs. if the simulation is running?

Can you also please try lowering the Render Scale? If this value is not set to 100% by default, can you please let us know? Try lowering it to 75% or 50%. You can do this under
Home > Settings > Graphics > Render Scale

If that doesn't solve the issue, can you please try resetting your settings? Here are some instructions on how to do that
https://universesandbox.com/support/resetsettings

Please let me know if you have questions about any of these steps.
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