Doesn't work on Windows 7 x64

[76561199082242230]

I can see that the minimum requiremients are at least Windows 7, but on my Windows 7 PCs Universe Sandbox just doesnt start. When i open the .exe it splashes a 0xc0000005 error. This started happening with update 34, because update 33 works just fine.

This is the log (is in spanish srry)
Nombre de la aplicación con errores: Universe Sandbox x64.exe, versión: 2022.3.6.59111, marca de tiempo: 0x64bff355
Nombre del módulo con errores: unknown, versión: 0.0.0.0, marca de tiempo: 0x00000000
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x0000000000000000
Id. del proceso con errores: 0x1acc
Hora de inicio de la aplicación con errores: 0x01dac82cdeacb8cb
Ruta de acceso de la aplicación con errores: C:\program files (x86)\steam\steamapps\common\Universe Sandbox 2\Universe Sandbox x64.exe
Ruta de acceso del módulo con errores: unknown
Id. del informe: 1db5b41e-3420-11ef-82c3-005056c00008

[bshapiroalbert]

Thanks for reporting this. You're correct our minimum Windows OS requirements should still be Windows 7 SP1+ x64.

Can you please send us a copy of your Player.log and the crash_report.log files so we can look into what might be causing the crash and see if we can figure out what might be happening? Here are some instructions for how to do that
https://universesandbox.com/support/emaillog

[76561199082242230]

Originally posted by bshapiroalbert:

Thanks for reporting this. You're correct our minimum Windows OS requirements should still be Windows 7 SP1+ x64.

Can you please send us a copy of your Player.log and the crash_report.log files so we can look into what might be causing the crash and see if we can figure out what might be happening? Here are some instructions for how to do that
{LINK REMOVED}https://universesandbox.com/support/emaillog

The problem is that the .exe doesnt start at all, that is why it splashes 0xc0000005 error. So it doesnt generate any logs or files, the program just fails to start. You could try Universe Sandbox on a VM with windows 7, or even maybe a real PC. But i dont think i can sand any other log at all :(

[bshapiroalbert]

Ah, that makes sense. Thank you for letting us know. Do you know what service pack of Window 7 you are currently using?

You can find this by
1. Clicking on the Start button in the bottom left-hand corner of the screen
2. Right-click on Computer and choose Properties. A box should then display showing you the version of Windows you are running and which service packs you have installed

[76561199082242230]

Originally posted by bshapiroalbert:

Ah, that makes sense. Thank you for letting us know. Do you know what service pack of Window 7 you are currently using?

You can find this by
1. Clicking on the Start button in the bottom left-hand corner of the screen
2. Right-click on Computer and choose Properties. A box should then display showing you the version of Windows you are running and which service packs you have installed

Im using Service Pack 1 with ESU. This is my exact build version: 7601.win7sp1_ldr_escrow.240527-1804
I'm using a GTX 980 Ti with 16 GB DDR3-2133 RAM on a P8Z77-V PRO motherboard

[bshapiroalbert]

Thanks for letting us know, that's very helpful. You mentioned that Update 33 still launched for you, right?

Could you switch to the Update 33.0.2, launch Universe Sandbox, and them email us a copy of your Player.log file? Even that would be helpful to have. Here are some instructions for how to get your Player.log file
https://universesandbox.com/support/emaillog

You can switch to Update 33.0.2 by
1. Going to your library and right-clicking on Universe Sandbox
2. Selecting Prefereces
3. Going to Betas
4. Selecting Update 33.0.2 from the list of betas
5. Universe Sandbox should update automatically to the older version. If you just launch it and close it, that should put enough information in the Player.log file that we can look into the issue.

[76561199082242230]

Originally posted by bshapiroalbert:

Thanks for letting us know, that's very helpful. You mentioned that Update 33 still launched for you, right?

Could you switch to the Update 33.0.2, launch Universe Sandbox, and them email us a copy of your Player.log file? Even that would be helpful to have. Here are some instructions for how to get your Player.log file
{LINK REMOVED}https://universesandbox.com/support/emaillog

You can switch to Update 33.0.2 by
1. Going to your library and right-clicking on Universe Sandbox
2. Selecting Prefereces
3. Going to Betas
4. Selecting Update 33.0.2 from the list of betas
5. Universe Sandbox should update automatically to the older version. If you just launch it and close it, that should put enough information in the Player.log file that we can look into the issue.

Now i've sent the email, Steam wont let me send a link to the file here ._.

[bshapiroalbert]

Thank you for emailing us your Player.log file. We'll take a look at it and see if we can figure out what might be happening.

[76561198025051992]

FYI: I'm having the exact same issue. I'm also running Windows 7 Service Pack 1

[bshapiroalbert]

Originally posted by Aledore:

FYI: I'm having the exact same issue. I'm also running Windows 7 Service Pack 1

It's possible that this is the same issue as the previous user. Based on steps we previously gave them, can you please try doing the following?
1. Launch Universe Sandbox in Update 33.0.2
2. Go to Home > Settings > Performance > All Maps Atlas Resolution
3. Set the All Maps Atlas Resolution to the lowest (or second lowest) setting
4. Close Universe Sandbox
5. Update to the most recent version of Universe Sandbox (no beta applied)
6. Try to launch Universe Sandbox

If that does not work, can you please email us a copy of your Player and Player-prev.log files so we can better look into the issue?

[76561198025051992]

Ok, I finally got around to trying it on that computer again, and this didn't work. I emailed the logs to support.

[Careo]

me 2