Still having a problem with the FPS in this game

[Vengeance4ME]

I'm still having problems with this game. The game run super slow no matter what I do and it is super annoying because I love this game so much and it bums me out that the FPS is super bad. I have no idea if anyone else is having the same problem like I am. If anyone knows how to fix this or make it better I would be grateful if you can help me out on this.

My PC spec are:

My processor is Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz

Ram 16.0 GB

GPU NVIDIA GeForce GTX 1070

OS Windows 10
Let me know if I missed anything. Have a good day.

[A Fat, Angry Serval]

Honestly, from my experience it's not your system that's the issue, it's just the shear amount of objects that have to be rendered in some of the larger simulation. I get significant framerate drops on larger sims running an RTX 2070.

[bshapiroalbert]

Originally posted by Vengeance4ME:

I'm still having problems with this game. The game run super slow no matter what I do and it is super annoying because I love this game so much and it bums me out that the FPS is super bad. I have no idea if anyone else is having the same problem like I am. If anyone knows how to fix this or make it better I would be grateful if you can help me out on this.

I'm sorry that Universe Sandbox is not performing as expected. We are actively working on some improvements to performance, but want to try to help improve performance as much as we can for you now.

Can you please send us a copy of your Player.log file so we can look into what might be causing the issue? Here are some instructions on how to do that:
http://universesandbox.com/support/emaillog

Can you also please let us know if there are any particular simulations or scenarios that cause lower frame rates than others?

[Vengeance4ME]

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[Vengeance4ME]

Originally posted by bshapiroalbert:

Originally posted by Vengeance4ME:

I'm still having problems with this game. The game run super slow no matter what I do and it is super annoying because I love this game so much and it bums me out that the FPS is super bad. I have no idea if anyone else is having the same problem like I am. If anyone knows how to fix this or make it better I would be grateful if you can help me out on this.

I'm sorry that Universe Sandbox is not performing as expected. We are actively working on some improvements to performance, but want to try to help improve performance as much as we can for you now.

Can you please send us a copy of your Player.log file so we can look into what might be causing the issue? Here are some instructions on how to do that:
http://universesandbox.com/support/emaillog

Can you also please let us know if there are any particular simulations or scenarios that cause lower frame rates than others?

How can I send my player log to you or just do it on Steam ?

[bshapiroalbert]

Originally posted by Vengeance4ME:

How can I send my player log to you or just do it on Steam ?

The best way would be to email it to us at
support at universesandbox dot com

and link this thread in the email so we know the log is from you.

Unfortunately, there's not a good way to do this directly through Steam. If you're unable to email it to us, let me know and we can try to come up with an alternative.

[bshapiroalbert]

Thank you for sending your Player.log file, it was helpful to look at.

One thing you can try is decreasing the All Maps Atlas Resolution. You can find this setting under
Home > Settings > Performance > All Maps Atlas Resolution

I would also make sure that you are running as few programs in the background as possible when you are running Universe Sandbox.

Could you also provide some more details on what your FPS numbers are in different scenarios? It would be helpful to know the average FPS you are getting in the following scenarios:
1. With the Default Solar System sim running
2. With the Default Solar System sim running and Earth's Properties panel open on the Overview tab
3. With the Default Solar System sim running and Earth's Properties panel open on the Composition tab

Please let me know if you have any other questions.

[Vengeance4ME]

Originally posted by bshapiroalbert:

Thank you for sending your Player.log file, it was helpful to look at.

One thing you can try is decreasing the All Maps Atlas Resolution. You can find this setting under
Home > Settings > Performance > All Maps Atlas Resolution

I would also make sure that you are running as few programs in the background as possible when you are running Universe Sandbox.

Could you also provide some more details on what your FPS numbers are in different scenarios? It would be helpful to know the average FPS you are getting in the following scenarios:
1. With the Default Solar System sim running
2. With the Default Solar System sim running and Earth's Properties panel open on the Overview tab
3. With the Default Solar System sim running and Earth's Properties panel open on the Composition tab

Please let me know if you have any other questions.

My FPS in the game goes down and up a lot. When I play in the default Solar System my FPS is super low and when I click on a planet and open the panel for the planet my game will run SUPER slow. My game will run super slow no matter what I'm doing. I think the only time the FPS is not bad is when there is nothing on the screen. But when I start to do stuff like spawn planets and smash them together then my game start to run super slow. I have tired ever setting I can think of but nothing would work or fix my FPS problem. I don't know why my FPS is super bad for this game and it bums me out super bad because I love this game so much I have hours and hours on it and it makes me sad that the FPS problem is the thing that is holding me back from playing it. I don't have any programs running in the background when I play the game. I hope this information is useful. Ask me any time if you need information. Have a nice day.

[bshapiroalbert]

Thanks for letting us know. I'm sorry that you're experiencing such poor performance. You should be able to get a rough FPS number by turning on our FPS settings under
Home > Settings > Debug > FPS Info

We are aware that opening the Properties panel will decrease performance and are doing what we can to help with that.

Did you try lowering the All Maps Atlas Resolution? If so, did that help at all?

You could also try updating your graphics drivers to the latest version, though from your Player.log file they looked to be fairly recent. You can download the latest version of the graphics drivers for your computer here
https://www.nvidia.com/en-us/geforce/drivers/results/221745/

Once you have downloaded and installed them, you will need to restart your computer for them to take effect.

[Vengeance4ME]

Originally posted by bshapiroalbert:

Thanks for letting us know. I'm sorry that you're experiencing such poor performance. You should be able to get a rough FPS number by turning on our FPS settings under
Home > Settings > Debug > FPS Info

We are aware that opening the Properties panel will decrease performance and are doing what we can to help with that.

Did you try lowering the All Maps Atlas Resolution? If so, did that help at all?

You could also try updating your graphics drivers to the latest version, though from your Player.log file they looked to be fairly recent. You can download the latest version of the graphics drivers for your computer here
https://www.nvidia.com/en-us/geforce/drivers/results/221745/

Once you have downloaded and installed them, you will need to restart your computer for them to take effect.

I tried lowering the all maps atlas resolution but nothing. I also have my graphics drivers to the latest version but nothing.

[ScareCrow369]

There are better games out there than this heap

[FrazzleFace]

i have the same problem in the game

[bshapiroalbert]

Originally posted by Vengeance4ME:

I tried lowering the all maps atlas resolution but nothing. I also have my graphics drivers to the latest version but nothing.

Thank you for trying both of those things. I'm sorry that they did not increase your performance.

We do expect changes in FPS during game play depending on the situation and what's happening. If you can, could you turn on our FPS settings so that we can get a better idea of what the quantitative changes in FPS you're seeing are? You can do this under
Home > Settings > Debug > FPS Info

For example, on my laptop (which has 16 GM RAM, an NVIDIA RTX 3070, and a Ryzen 9 5900HS) I see
Default Solar System: ~65 FPS
Default Solar System with Properties Panel Overview tab open: ~58 FPS
Default Solar System with Properties Panel Composition tab open: ~38 FPS
Earth & 100 Colliding Moons: ~28 FPS (while objects are colliding)

Are those similar to the types of dips you're seeing, or are yours more dramatic?

[Vengeance4ME]

Originally posted by bshapiroalbert:

Originally posted by Vengeance4ME:

I tried lowering the all maps atlas resolution but nothing. I also have my graphics drivers to the latest version but nothing.

Thank you for trying both of those things. I'm sorry that they did not increase your performance.

We do expect changes in FPS during game play depending on the situation and what's happening. If you can, could you turn on our FPS settings so that we can get a better idea of what the quantitative changes in FPS you're seeing are? You can do this under
Home > Settings > Debug > FPS Info

For example, on my laptop (which has 16 GM RAM, an NVIDIA RTX 3070, and a Ryzen 9 5900HS) I see
Default Solar System: ~65 FPS
Default Solar System with Properties Panel Overview tab open: ~58 FPS
Default Solar System with Properties Panel Composition tab open: ~38 FPS
Earth & 100 Colliding Moons: ~28 FPS (while objects are colliding)

Are those similar to the types of dips you're seeing, or are yours more dramatic?

In the Default Solar System it runs around 20 or 30 FPS. When I open the properties panel the FPS goes to 20 or 15 FPS. My FPS goes up and down.