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KernelPopcorn Feb 1, 2017 @ 2:46pm
Bad sound crackling
I'm experiencing an issue where my sound crackles in-game. It's very annoying. I'm assuming it's because I got a headset with surround sound and the game doesn't like surround sound. Any suggestions?
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Showing 1-8 of 8 comments
Cowman1800 Feb 1, 2017 @ 2:52pm 
Originally posted by KernelPopcorn:
I'm assuming it's because I got a headset with surround sound and the game doesn't like surround sound. Any suggestions?
This may be the issue. What model is your headset?
#1
KernelPopcorn Feb 1, 2017 @ 3:08pm 
It's a razer kraken
#2
KernelPopcorn Feb 1, 2017 @ 3:09pm 
Razer named it pretty appropriately, didn't they?
#3
Cowman1800 Feb 1, 2017 @ 3:35pm 
I have a Logitech G430 which also has surround sound and I did have some slight cracking issues at one point but it doesn't happen anymore (not really sure how it was fixed. It was probably just a game bug that got fixed)

With Logitech there is a piece of software called "Logitech Gaming Software" that you can use to configure all logitech peripherals and this can be used to enable/disable and configure surround sound on my headset

Razer has something similar called "Razer Synapse" I don't have this so I don't know exactly what options are available for your headset but if it's anything like the Logitech one you should be able to disable surround sound and see of that makes a difference.
This might work as a temporary fix if the cracking is too annoying but no promises (as I said before I don't even know if Razer gives you the option to turn surround sound off)
#4
Derecula Feb 1, 2017 @ 3:36pm 
Do you have a sound manager program that came with your computer? My motherboard (MSI) has realtek chipset and it comes with a Realtek HD audio manager. You might be able to change some settings with that like speaker config. Also you might try updating your drivers if they are out of date.
Last edited by Derecula; Feb 1, 2017 @ 3:38pm
#5
KernelPopcorn Feb 1, 2017 @ 3:53pm 
I do have realtek on my computer, but it doesn't recognize my headset as a device.

I'll play around with razer synapse and see if I can fix anything...
#6
KernelPopcorn Feb 1, 2017 @ 4:27pm 
I managed to set the game sound to stereo in synapse and that fixed the problem - although the sound quality leaves much to be desired for now.
#7
Admiral Paulpatine (Banned) Feb 1, 2017 @ 10:10pm 
i also have same issue, planes and explosions crack on my bose acoustimass 10 V, waas fine before the update

*EDIT* messed around in settings, nothing seemed to help, even hooked up my old 2 speaker JBL speakers and it still crackling
Last edited by Admiral Paulpatine; Feb 1, 2017 @ 10:25pm
#8
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Heroes & Generals > Players Help Players - Technical Support > Topic Details
Date Posted: Feb 1, 2017 @ 2:46pm
Posts: 8

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