Square Enix Support Team

[76561199072445556]

How to contact the support team

The Steam tech support forum section is intended for users that wish to exchange ideas and help each other with minor, or very user-specific, issues. Posting about your issue in the tech support forum section helps to separate general discussion about the game from tech help.

Should you require direct support for your specific issue, you can contact the Square Enix support team via the below links. Please be sure to select the support website appropriate for your region.

Europe[{LINK REMOVIDO}support.eu.square-enix.com]
America[{LINK REMOVIDO}support.na.square-enix.com]
Japan[{LINK REMOVIDO}support.jp.square-enix.com]

You can reach our support team via email, chat and telephone. Please note that support via chat and phone is only available during core business hours of each region, for more information please refer to the support pages.

Things to check before contacting the Square Enix Support Team

We suggest that you check the forums before contacting support, to rule out the most common issues.

1. Update your graphics card drivers.
Even if you have an automatic update for your drivers in place, please look up the latest drivers for your graphics card and install them.

NVIDIA users can run a search here.[{LINK REMOVIDO}www.nvidia.com].
AMD Radeon users, please check for the latest driver here.[{LINK REMOVIDO}www.amd.com]


2. Consider the minimum/recommended system requirements.
If you find yourself below the minimum specs, it is likely that you won't be able to run the game, or only run it with very poor performance. Meeting minimum spec requirements should allow you to run the game at native or one step below native resolution and low settings.

If you fall at or above the recommended specs, you should be able to play at higher resolutions or with increased graphical fidelity.

If your system falls in between, consider experimenting with different graphics options in the game menu to see how they affect performance on your system.


3. Try disabling additional (third party) software that might interfere with the game.
If your game does not start, close all third party software that might be interacting with the game in some way. Applications like Discord or Teamspeak come with overlays that can hook into the game. Streaming or desktop recording software, like OBS Studio or Bandicam, can also cause issues for some users. Please also double-check your firewall and antivirus settings and whitelist the game or add it to a list of privileged programs.

4. Please verify integrity of local files through Steam.
In your game library, right-click Just Cause 4 and click 'Properties', select the 'Local Files' tab, then click the 'Verify Integrity of Game Cache' button and wait for Steam to verify your installation of the game. Any damaged or missing files will be downloaded automatically in order to repair your local copy. It is good practice to always do this after downloading a patch or DLC.

5. Please ensure your machine or graphics card is not overheating or running into problems due to being overclocked.

Try using default factory settings for your hardware to see if this resolves your problem and revert and disable any changes made by software like Rivatuner or MSI Afterburner.

If you can't find a thread addressing your issue, please contact the Square Enix Support Team using the URLs above.

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[VIGILANTE]

I have this issue where it says, unable to connect square enix servers. It worked fine until today not sure how to fix, I even tried verifying the game files.

[gabrielcarvfer]

Same issue from Vigilante. Can't connect to the server. It was working a few weeks ago.