New Security Policy on Trion Accountmanagement

[Nebucadneza]

"For your protection, we have upgraded our account security requirements and now require you to re-enter a new password and choose new secret questions and answers.
We have sent a new message to the email address associated with your account. Please respond to this message from Trion Worlds Support ([e-mail]) to continue with this quick process.
We take account security seriously. Taking a few minutes to make these changes will greatly increase the strength of your login credentials and help enhance the future safety of your account.
The link inside the message will expire in 15 minutes. Please check your email now.
You may try again if the link has expired by logging in and repeating this process."

*EDIT* I am suposed to recive a Mail with a link to reset my Logindata so i can acces my Account but i wont get the mail... if i reset my Password i get the Mail within 20 sec.

After like 2 hours still no Email. did it like 30 times

anyone can help me?

[Trunk Muffin]

Yeaaaa did you click a link in there? Did you check the actual destination of the link? None of my accounts have ever received any such emails. Did your account just get hacked?

[Kurt Russell]

"[e-mail]"

I'd say it's a scam, since a "noreply" address wouldn't say "please respond to..."

[Buffalo Soldier]

Haven't got an email telling me to change my password, think you just got scammed dude.

Also looking at previous emails Trions email is @triongames.com

[Freyar]

Always, always, always manually go to account management.

[Nebucadneza]

no i get this on the Trion Account Site! not a email. it says i recieve a email. without this mail i cant acces my account to put in Defiance KEY-.-

[Buffalo Soldier]

Ahh if you're just waiting for a password reset email then it could just be the servers being busy and its taking a while to process.

Give it some time and if it still is the same then contact Trion Support.

[Freyar]

Origineel geplaatst door Nebucadneza:

no i get this on the Trion Account Site! not a email. it says i recieve a email. without this mail i cant acces my account to put in Defiance KEY-.-

Okay.. I think I see what you mean. You can either wait to see if it shows up, or contact live support.

[tolshortte]

i got the same email word for word except from SWTOR. i havent bothered with that yet, but it is verbatim.

[Nebucadneza]

i hope the US livechat can help me even if im from EU :)

[Freyar]

If you had a TW account back at Rift launch, your account may have been compromised and abused when they had their breach. That e-mail could have gone to someone else's address as a result. You should probably get a hold of live chat.

[Nebucadneza]

fun fact is if i reset password manual the mail is in my inbox 20 sec later and no problems... wating for lifechat now... 230 infront of me-.-