Character deleted by game (new Ghost mode?)

[Oby47]

So apparently this is only for the character you have in save slot one. I had a character there totally deleted by the game. This is some new Ghost mode. If you exit out of the game and come back, for some reason the character dies off screen. Sarcasm, freken game deleted my character in slot one. 300hrs gone. All items collected, gone.

[BlueLightning]

call ubisoft support, or at least go to support tab here
https://steamcommunity.com/app/2231380/discussions/1/
Sorry to hear that though

[Oby47]

Escrito originalmente por BlueLightning:

call ubisoft support, or at least go to support tab here
https://steamcommunity.com/app/2231380/discussions/1/
Sorry to hear that though

Thanks, I have started a ticket. Also posted on their site, the one that is to be taken down in favor of Discord. That have a sticky there of this particular problem. Others have posted there even just recently stating the same issue. I was one boss away from beating Motherland.

[BlueLightning]

Escrito originalmente por RMJ:

Your wasting your time with UBI so called support. They will only post the standard: "We are idiots", Check your router..... and not even read what your issue is.Exact same thing happened to my Level save. Thankfully I never play level since immersion came out. So no major lose. I have posted other issue reports but just get the standard Check your router...... posts from the "we are idiots". I gave up on them. My latest issue There servers tell me is players that I have removed from friends I get pop ups on my screen saying they just came online. Ubisupport tells me to check my router... When it is clearly their servers not my friggen router.......... "They are Idiots"! So you are wasting your time.

Escrito originalmente por Oby47:

Thanks, I have started a ticket. Also posted on their site, the one that is to be taken down in favor of Discord. That have a sticky there of this particular problem. Others have posted there even just recently stating the same issue. I was one boss away from beating Motherland.

Wow, probably a rookie technician would be better than them? I mean, i could have expected them to check backups and restore player's data on request or something like that. Ubisoft has cloud backup so they should have some. If they don't, what's the purpose of cloud backup in uplay/steam that we have to sync every time we launch the game. Idk what ubi is thinking, really.

Escrito originalmente por Oby47:

Escrito originalmente por BlueLightning:

call ubisoft support, or at least go to support tab here
https://steamcommunity.com/app/2231380/discussions/1/
Sorry to hear that though

Thanks, I have started a ticket. Also posted on their site, the one that is to be taken down in favor of Discord. That have a sticky there of this particular problem. Others have posted there even just recently stating the same issue. I was one boss away from beating Motherland.

Looks like it's Steam integration issue. Probably disable cloud saving in steam and ask ubi to restore the backup in their server? Otherwise U don't really know. I know it sucks.

[Oby47]

[/quote]
Wow, probably a rookie technician would be better than them? I mean, i could have expected them to check backups and restore player's data on request or something like that. Ubisoft has cloud backup so they should have some. If they don't, what's the purpose of cloud backup in uplay/steam that we have to sync every time we launch the game. Idk what ubi is thinking, really. [/quote]

I don't expect to hear from them just going through the motions. Yeah, I'm sure they could easily retrieve that information. Ubi is at a point where they have FU money. So basically that is what they are saying. "We have your money so...FU".

[Oby47]

So after a bit of work my player was restored by Ubisoft. I retract my previous statement.

[Project153]

Escrito originalmente por Oby47:

So after a bit of work my player was restored by Ubisoft. I retract my previous statement.

If you don't mind me asking, did they ask you to provide any sort of information for your character to restore (if any)? What was the overall process? Only asking so I know what sort of info to keep handy just in case.

[Oby47]

The

Escrito originalmente por Project153:

Escrito originalmente por Oby47:

So after a bit of work my player was restored by Ubisoft. I retract my previous statement.

If you don't mind me asking, did they ask you to provide any sort of information for your character to restore (if any)? What was the overall process? Only asking so I know what sort of info to keep handy just in case.

"Which save slot was affected, 1, 2, or 3."

"Last time you remember being able to access the save?"

"Make sure that you do not start a new save game on the corrupted save slot."

The giveaway that the game is going to over right the save is at start of the game. Instead of going through the usual start up screens the game will jump to the new character intro were you choose immersive or gear score. If this happens tab out and close the window from the desk top.

Also it may be a good idea to save the saved folder of the game to a backup up. The save folder is in the Ubisoft folder not the steam folder.

[Project153]

Escrito originalmente por Oby47:

The

Escrito originalmente por Project153:

If you don't mind me asking, did they ask you to provide any sort of information for your character to restore (if any)? What was the overall process? Only asking so I know what sort of info to keep handy just in case.

"Which save slot was affected, 1, 2, or 3."

"Last time you remember being able to access the save?"

"Make sure that you do not start a new save game on the corrupted save slot."

The giveaway that the game is going to over right the save is at start of the game. Instead of going through the usual start up screens the game will jump to the new character intro were you choose immersive or gear score. If this happens tab out and close the window from the desk top.

Also it may be a good idea to save the saved folder of the game to a backup up. The save folder is in the Ubisoft folder not the steam folder.

Appreciate it, hopefully no one else has to go through any of this but good info to know in case they do.

[LewdGeek]

Go to the Support website they will fix it for you, it's because you did something fishy and the system didn't get you files

[Sir Matty Mix-a-Lot]

this just happened to me. 400 hours. Level 99. Gonzo.

[Oby47]

Yeah, at least once a sitting the game tries to delete my first character.