Not Starting

[Gottwald Loyalist]

It runs the "Ubisoft Launcher" thing, then nothing. This is a recent development.

[Master Observer]

I have the same issue. It keeps telling me "A Ubisoft service is unavailable" when I try to sign into the launcher.

[Ubi_TheBerry]

Hey there guys,

Thanks for reaching out, sorry to see you're having issues launching the game.

Is this still the case?

Could you please ensure you've got the most recent version of Ubisoft Connect installed[ubi.li]?

- Ubisoft Support

[Gottwald Loyalist]

Not trying to be rude, but I think creating a way to run the game without updating/opening a resource intensive background program would be a better solution. Or streamline that program like Steam has. Separately updating ubisoft connect for a game I purchased on Steam is one level of annoyance too far.

[Master Observer]

I have a Steam Deck, so I don’t see a way of updating the Ubisoft launcher, and to be frank.. I’d rather not have the launcher at all.
In fact, just end ALL of the launchers for EVERY game.
That being said I noticed there was an update recently, and the game seems to have booted just fine since then.

[sylvthetic]

It had me set up a Ubisoft Connect account on opening - as far as I know it should be the most updated version. Game still won't open when I try to launch. Not so much as a black screen. Really upset, I love the books and was hoping to play :/

[Gottwald Loyalist]

Probably going to file a formal complaint about this, specifically in regards to Ubisoft products. Maybe they aren't SPECIFICALLY violating T&C, they are clearly violating the spirit of T&C.

[Gottwald Loyalist]

Steam refused to refund me for this objectively nonfunctional game. Will be seeking legal recourse. The game worked just long enough to try it (38 minutes), then fails to work when I finally sit down to play some time later. Seems like a scam to bilk people out of their money.

[DarkJuda On Deck]

Originally posted by Ubi_TheBerry:

Hey there guys,

Thanks for reaching out, sorry to see you're having issues launching the game.

Is this still the case?

Could you please ensure you've got the most recent version of Ubisoft Connect installed[ubi.li]?

- Ubisoft Support

Considering that, if it's not the case, Ubisoft Connect automatically installs to the latest version by itself, it's a rather weird question to ask.

Even if I manage to delete the Ubi connect files and install an older version (which doesn't crash by the way), it only results in it downloading the newest version on startup. Then it restarts itself and crashes instantly.
This is so frustrating. I had just bought the game a couple of weeks earlier and now it's been more than two months since it's unplayable.

The biggest irony is that this software is called "Ubisoft Connect", while it actually keeps me from connecting to my games.
This is why I loath DRMs like these. They don't keep pirates from playing some games, they actually keep legit players from enjoying the game they bought. And the worst part is that publishers don't care.

I could provide the crash dump, but I doubt Ubi cares anyway.

[Gottwald Loyalist]

Considering that Ubisoft is now cancelling accounts for being "inactive) (making all the games you bought no longer yours), I think it is time for Steam to refund all Ubisoft purchases. Seems like a breach of contract.

[MC Chase]

Originally posted by Gottwald Loyalist:

Considering that Ubisoft is now cancelling accounts for being "inactive) (making all the games you bought no longer yours), I think it is time for Steam to refund all Ubisoft purchases. Seems like a breach of contract.

Few months late, but them deleting your account is not only wrong, it's also illegal in their home country.

[HELLERLINE]

I'm having this problem too