Can't login to Uplay, can't change password, what now?

[Slotcar]

When I start Far Cry 3, the Uplay window comes up. I can't login with my old password, and when I hit the "recover password" link, it just takes me to a Ubisoft "error" page. I tried going to the Ubisoft website and logging in to Uplay from there, but when I hit the "Forgot your password" link and enter my email address and security code, nothing happens -- it says I'll get an email with instructions on resetting my password, but this never happens. I tried it several times and I know that the email is correct, but even after waiting quite a while I didn't receive anything (and yes -- I checked the spam folder.)

When I go to the "support" section of the ubisoft website, I can't do anything without first logging in, which of course is the whole problem. In other words, I can't ask any questions about logging in without first logging in. I checked my old confirmation emails from uplay, and the instructions say to use the ubisoft support site for any quesions. That site, once again, requires me to log in, and I can't find any support email address for uplay.

I'm kind of astonished. I paid for a product, but I can't find any way of contacting them to tell them it isn't working. How do I procede?

Thanks for any help with this,

Larry

[Sylidar]

I feel your pain. Exactly the same problem.

[Slotcar]

I haven't played this game in some weeks, so I'm not sure when this started. Is this just something happening tonight? Did I just happen to pick a bad night to try it, or is this a larger problem?

Sylidar -- how long has this been happening for you?

I don't understand how there can be no way of solving a problem like this -- i.e. how do you ask for support for not being able to log in when the first thing support requires if for you to log in?

Thanks again

[Alex Fox]

welcome to the drm world
but you can swith uplay to offline mode and play solo campagin at least
I hope they fix it or remove this bugged drm feature from steam

[Slotcar]

Originally posted by Kamiel:

welcome to the drm world
but you can swith uplay to offline mode and play solo campagin at least
I hope they fix it or remove this bugged drm feature from steam

Just to clarify, are you having the same issue?

Is this a recent issue? As I mentioned above, I haven't played in a while, but I never had this issue before, and the DRM system has always been there since the game launched on Steam. Did the issue just start tonight?

[Synavix]

Yes, it seems like the problem is on Uplay's end. Played the game several times in the last few days with no issue, but it's unable to connect currently. I imagine it will be fixed *relatively* shortly.

[Slotcar]

Thanks for the extra info. If there are problems logging in in general, hopefully this explains why I can't recover or change my password.

There really needs to be some recourse for this sort of things happening. If a company wants to use this type of security measures, they need to make sure that they function correctly. It's just not fair to purchase a product and not be able to use it because Ubisoft can't keep their system working.

[Sylidar]

I've only noticed it today. Finished Black Flag last night and thought a bit of pew pew would be fun. Given that they both use Uplay it seems odd that one works and the other not, but I guess some single player campaign will do.

[Synavix]

Should be working now; at least, Uplay is connecting my normal account. I'm not sure about the password/reset stuff.

[Slotcar]

Fianlly back online here as well. It's funny -- it just signed on without asking me for the password, so it apparently still had the password saved. I'm a bit worried about trying to change it at this point for fear of having it malfunction.

Thanks for the help and information.

[Tomahawk28]

Purchased Far Cry 3 on Steam. Played 89 minutes. When  restart the game e-mail/login error. No access to Uplay. I ask retrieve the mail or password but no message arrives in my mail used to activate the CD-Key. Can anyone help me? I can not get support because login is incorrect.

[Sjab]

Found this old thread and I am having the same issue. Tried to play Heroes of Might and Magic VI on my new computer where auto-login isn't active yet. I know for sure I have the correct password but it won't work and as the rest of you, I can't reset it nor get help from Ubisoft. Any ideas on where to send an e-mail?

[RDG_Gunsargeramalls]

I'm here now in a live chat with Ubisoft to try to fix my FARCRY 3 CD Key issue

https://support.ubi.com/en-US/askquestion.aspx

[RDG_Gunsargeramalls]

They've fixed my problem! Great online chat support!!

[Sjab]

I've managed to solve it as well. Suddenly it all just worked out like a charm. I have no idea how but as long as it works I am satisfied.

[AnonimoVeneziano]

Hi guys, I have the same problem but I cannot resolve it from the chatline because to start a chat I have to log in. Unfortunately I forgot my password... I tried many times the recovery procedure but ubisoft doen't send me any mails... Any suggestions?? Thanks a lot